Ernie E. Bayon-on

Phase * Metroclark, Don Bonifacio Subd. Angeles City Pampanga, Philippines

+639**-****-***

addrfk@r.postjobfree.com

Summary

To have a job where I can apply the knowledge and skills I acquired and attain a high level of performance in my field of expertise.

Personal Particulars

Age : 34

Date of Birth : December 4, 1984

Nationality : Filipino

Gender : Male

Language(s) : Filipino and English

Marital Status : Married

Education

Associate of Science: Bachelor of Science and Electronics in Communication Engineering. University of San Agustin, Iloilo City, Western Visayas

Undergraduate (2001- 2003)

High School Diploma

Himamaylan National High School, Himamaylan City, Western Visayas

(1996- 2001)

St. Joseph College, Himamaylan City, Western Visayas

(1990-1996)

Skills and Proficiencies

Basic knowledge (MS Word and Microsoft Excel)

Can work properly with the given task

Can accomplish the work properly with the given task(s)

Can do multiple task(s)

Good communication skills

Energetic, Patient, Responsible and Cheerful

Can work under pressure

Self-Motivation

Leadership

Adaptability

Fast Learner

Work History

December 2018- January 2020

Lux and Nyx Email, Admin and Lead Specialist

Conducting market research to better comprehend prevailing consumer behaviors.

Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.

Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.

Creating well-written copy that is free from mistakes.

Collaborating with Graphic Designers to improve the appearance layout of outputs.

Maintaining a database of customers who have opted to receive our correspondence.

Distributing emails through the use of automation software.

Monitoring and reporting on the utility of each campaign

June 2017- November 2018

Clean Gutter Company Data Entry Specialist

Perform all data entry related tasks including sorting, updating, mailing and storing.

Maintain data files accurately.

Compile, sort, verify and correct data to be entered.

Review data for completeness and accuracy.

Contact authors of source documents to address data inconsistencies and to gather missing data.

Manage filing and routing of source documents after entry.

Maintain records of work completed.

Update data in appropriate databases in accurate and timely manner so as to avoid backlogging.

Process and resolve data inquiries by searching and reviewing the databases.

Enter and update files into Excel spreadsheets.

Perform administrative duties such as operating office equipment or data filing as required

April 2015- June 2017

Campus Mortgage / Virtual Assistant/Sales Representative

Supported customer needs by fielding diverse questions about issues such as available merchandize, current prices and upcoming changes.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Answered customer telephone calls promptly and in appropriate manner.

Collected customer feedback and made process changes to exceed satisfaction goals

Responded to customer requests for products, services and company information.

July 2013- March 2015

Email and Chat Specialist GWU Marketing

I am responsible to communicate with our prospective clients through Email, Chat using Skype and doing some phone calls.

Making some reports using Microsoft Excel. Google spreadsheet and drobox.

Copy/pasting some information from our database to MS Excel.

Export some calls reports from our database or from our CRM

Update customer’s information’s in the CRM and to the spreadsheets.

I am the one also responsible for filtering leads, distributing leads to the Agents.

March 2010 – February 2012

Call Center Agent IQOR PHIL’s Angeles City, Pampanga

Educated customers on product and service details and information.

Compiled customer feedback and recommended service delivery improvements to management.

Evaluated customer information to explore issues, develop potential solutions maintain high quality service.

Maintained accurate and current customer accounts data with manual forms processing and digital information updates

"I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief “

Ernie E. Bayon-on

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