Paul Angelicola

**** *******

St Leonard QC, H*S 2J7

Res: 514-***-****

Cell: 514-***-****

addrcp@r.postjobfree.com

Skills

Motivate staff in a positive attitude

Encourage staff and empower to make decisions

People skill on negotiation with customers internal/external

Deal and satisfy customers on contract.

Encourage company policy.

Experience

2001-present Konica Minolta Montreal Qc.

Service Manager

•Increase productivity from 75% to 98%

•Double qualifiers bench mark for the Presidents Club

•Suggested new strategies that increased earnings by 11%

•Implemented performance reports

•Implemented productivity reports

•Controlled and analyzed budget

•Restructured call center

•Restructured technician territory

•Created a training facility to reduce costs

•Implemented structure to the service dept to control part cost

•Implemented structure to reduce mileage expense

•Control a staff of 54 service personnel

•Created 2 teams supervised by 2 supervisors

•Help implement ISO program

•Presented and viewed monthly stats

•Maintained a respectable response and delivery time

•Create and establish Eastern Canada Dispatch dept

•Create a HUB for Eastern Canada to prepare sales orders

•Maintain building maintenance electricity, plumbing and if necessary build offices or depts. as growth required.

•Support regional manager remote, execute all requirements as instructed

•Painting of units

•Plumbing minor repairs

•Electrical minor repairs

•Building maintenace

June 2000-2001 Copiescope Montreal Qc.

Service Manager

•Implemented service structure bench marks

•Increased service profitability

•Reduce and controlled cost

•Controlled staff of 14 technicians

1979-2001 NTI (IKON Office Solutions) Montreal Qc,

Service Manager

•5 years as a field technician Montreal and Toronto area

•5 Years as a field supervisor.

•11 years as Service Manager

•Responsible for 75 technicians

•Implemented control on inventory as per policy

•Controlled budget (pre-established by VP of finance

•Worked with Toronto Branch and implemented technical bulletin for service

•Organized and structured installation for major account (McGill/Concordia) 612 units

Education

•1974-78 Monsignor Harold Doran

•1978-79 Aviron Technical Institute

•1980-81 R.E.T.S Institute

Computer Skills

•MS Office

•Silk Unix based software

•Great Plains window service software

•Internet

Reference

Available upon demand.

Contact this candidate