W I L L I AM MENDENHALL

OBJECTIVE

To obtain a Senior Leadership position in a customer and employee focused organization which will allow me to utilize my service orientation and servant leadership style to maximize overall success for the company

EXPERIENCE

January 2019 – Current White Lodging- Renaissance Plantation Assistant General Manager

Oversee all Hotel Operations for a 250 room full-service Renaissance Marriott hotel

Successfully recruiting, training, and developing high-performing associates

Increased employee satisfaction scores and employee retention by 13% from 2018 while enduring a full room renovation

Created and implemented Problem-Resolution Training for the Renaissance Plantation and the Westin Milwaukee

Achieved the highest Marriott guest satisfaction scores in the history of the hotel (OSAT Q1 2020)

Presented monthly P&L critique to ownership

Motivating and developing a team of 112 associates

Instrumental Teacher and Speaker in the Leadership Development Series

Key driver in accomplishing 101.5% total hotel flow (January 2020) by managing expenses and capitalizing on additional revenue opportunities

November 2016 – January 2019 Coastal Ridge Real Estate Regional and Roving Property Manager

Managed a mixed portfolio compromised of 8 student and conventional communities totaling 1,290 units

Reviewed, approved, and managed all site related financials

Top employee retention out of all Regions within Coastal Ridge Real Estate

Prepared and presented weekly performance metrics to owners

Developed, implemented, and continually evaluated marketing plans unique to each site and market

Effectively transitioned 958 new units into the Coastal Ridge portfolio during acquisition process

Oversaw the entire Coastal Ridge portfolio as the sole Roving Property Manager August 2014 – November 2016 Scioto Reserve Country Club General Manager

Led, motivated, and developed a team of 141 employees

Increased net income by 73% from 2014 to 2016

Spearheaded a 9.6% increase in total food and beverage revenue in 2015

Designed the service philosophy to become the most service-oriented Country Club in the State of Ohio EDUCATION

Auburn University Auburn, AL

Bachelor of Science in Hotel and Restaurant Management 2000-2005 6 7 3 N O R T H E A S T 3 RD A V E N U E • F O R T L A U D E R D A L E, F L 3 3 3 0 4 • 6 1 4 - 813- 9221 WMENDENHALL12@G M A I L . C OM

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