Admin/Customer relation officer/receptionist
Resume:
MA. ANNA MAY GARCIA – NUCUP
Address: Ibn Ziyad St. Opposite Majestic 3, Building 4 flat 5, Al Sadd, Doha Qatar
Mobile #:70717270
Email address: addr9h@r.postjobfree.com
KEY QUALIFICATIONS
Experienced professional in customer service. Being able to provide top-notch customer experience to clients.
With extensive administrative skills & capabilities. With strong organizational & planning skills service-orientation, self-motivation & a team player attitude.
Able to handle multiple tasks simultaneously with high output accuracy. Detail-oriented, efficient & organized.
Possess strong analytical & problem solving skills, with the ability to make well through-out decisions
Excellent communication skills, trustworthy & ethical
WORK EXPERIENCE
SAMA MEDICAL CARE
Abu Hamour, Doha Qatar
Admin/Customer Relations Officer/Receptionist
October 2019 – up to present
Providing customer service
Managing documents and files
Taking memos
Answer, screen, and forward telephone calls
Assisting in various daily operations
Operating a range of office machines such as photocopiers and computers
Obtain or send information or documents using a computer or mail,
Greet walk-in customers and other visitors and escort them to specific destinations
Perform other administrative support tasks, such as keeping appointment calendars
Organizing team meetings and cascading significant details to the employees
Copy, file, and maintain documents and records
Creating and sending consolidated reports
Process insurance for the patients
Creating customer service flow for better customer satisfaction
Manage hospitality aspect for better customer experience
Philippine National Bank
San Carlos City Pangasinan Branch
On the Job Training
June-July 2017
Greet and direct customers to the right department
Consolidate and sort documents for filing
File important documents
Photocopy and scan documents
Assist customers in opening of new accounts
Help customers in filing and updating their pension benefits
Introduce and offer new products and services to customers
Sorting and counting of paper bills
Alorica Clark
T-Mobile General Care Account
Team Manager for Operations
June 2011 – June 2015
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the T-Mobile brand by providing real time support, coaching and feedback to representatives
Offers effective positive and constructive feedback to drive results
Minimizes call escalations through effective coaching and support and handle escalated calls
Facilitates accurate credits and adjustments as well as supervising team members in the facilitation of accurate credits and adjustments
Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals. Offers frequent formal and informal recognition
Communicate business strategies and results to CSRs, empowering them as they resolve customer issues
Provides timely feedback to the management team on customer trends, issues and needs.
Build solid productive relationships with all levels of leadership and support teams
Facilitates effective and supportive team relationships. Resolves operational and interdepartmental problems quickly
Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
Have the ability to work evenings, weekends, or varied shifts as assigned.
Create and process payroll to ensure team member’s accurate and proper compensation. Also does accounting when necessary.
Create and document daily, weekly and monthly performance reports to be sent to managers pool
Drive agents to upsell additional services by recognizing opportunities to accounts; explaining new features
Process legal documents, serve citations, issue memorandum
Prepare and submit documents to HR for compensation and benefits
Coordinate with HR about admin hearing of employees about improper behavior and misconduct
Alorica Clark
T-Mobile Prepaid/Flex Account
Team Manager for Operations
December 2009 – June 2011
Meet customer service and sales objectives by motivating and coaching and initiating corrective actions
Prepare and document performance reports at end of day.
Setting and meeting performance targets for speed, efficiency, sales and quality
Managing the daily running and overall operations of the team
Liaising with other supervisors, team leaders, operatives and third parties to gather information and resolve issues
Monitoring calls to improve quality, minimize errors and track operative performance
Reviewing the performance of staff, identifying training needs and planning training sessions
Handling the most complex escalation customer complaints or inquiries
Organizing staffing, including shift patterns and the number of staff required to meet demand
Strong sales hunter skills and solution selling background
Alorica Clark
T-Mobile Prepaid/Flex Account
Customer Service Senior Representative
October 2008 – December 2009
Lead and supervise a team of associates in outbound operations within the Fulfillment Center
Responsible for the overall safety, quality and performance and customer experience of the shift
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
Accountability for meeting and exceeding operational goals
Strategic planning and forecasting; resolve problems; and address staffing needs
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network
Drive agents to upsell additional services by recognizing opportunities to accounts; explaining new features
Alorica Clark
T-Mobile Prepaid Account
Customer Service Representative
August 2008 – October 2008
Effectively manage large amounts of incoming calls
Generate sales leads
Identify and address customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Trainings and Seminars Attended
Career Employment Coaching Seminar
VMUF Centrum Social Hall
April 25, 2018
On the Job Training
Philippine National bank San Carlos Branch
June – July 2017
Interactive Leadership and Team Building Workshops
CBAA Building Virgen Milagrosa University Foundation
November 26, 2016
Juan Big Idea (Ang Biyahe ng Henyong Marketista)
Subic Bay Convention Center
November 20, 2016
Strategic Management Lecture
CPG Hall Virgen Milagrosa University Foundation
October 28, 2016
Related Learning Experience in a hospital set up
Pines City Doctors Hospital
Baguio City
April – May 2005
QUALIFICATION SUMMARY
Flexible; can adapt easily to sudden change of environment and work schedule.
Hardworking and energetic
Has a strong multi-tasking skill
Good in interpersonal and communication skills
Open minded and willing to learn new ideas and information that may related or may not be related to my course
Fast Learner and keen on details.
Able to function under strict pressure and deadlines
Computer literate (MS Word, Excel etc.)
Educational Attainment
Tertiary : Bachelor of Science in Business Administration
Major in Marketing Management
Virgen Milagrosa University Foundation
San Carlos City, Pangasinan
2015-2018
Bachelor of Science in Nursing
Pines City Colleges
Baguio City
2003-2005
Bachelor of Science in Chemical Engineering
Saint Louis University
Baguio City
2002-2003
Secondary : Urbiztondo Catholic School
Urbiztondo, Pangasinan
1998-2002
Primary : Urbiztondo Integrated Central School
Urbiztondo, Pangasinan
1994-1998
Personal Information
Date of Birth: February 02, 1985
Sex: Female
Civil Status: Married
Character Reference
Dr. Marcelo Paz
Head Director of Students Affairs Office
Virgen Milagrosa University Foundation
addr9h@r.postjobfree.com
Mrs. Marilyn C. Torio
Bank Manager
Philippine National Bank San Carlos City Branch
addr9h@r.postjobfree.com
Grace Ann Vargas
Human Resource Officer
Sama Medical Care
addr9h@r.postjobfree.com
I hereby certify that the above information are true and correct to the best of my knowledge.
Ma. Anna May Garcia-Nucup
Contact this candidate