Khanh Huynh

Unit **, **** Rundleson Road NorthEast, Calgary, AB, T1Y 3Z3

Phone: 604-***-**** – Email: addr8n@r.postjobfree.com SUMMARY

Formal training in Tourism and Hospitality Management. Excellent computer skills including high- speed keyboarding and good knowledge in Microsoft Office Applications . Advance understanding in Quickbook, Internet Explore and Email. Familiar with Travel Booking software: Apollo and Sabre; Speedlight and Smart Hotel System. Particular strengths consist of superior customer service skills; strong interpersonal skills and problem solving; effective time management; and attention to details. Positive attitude, reliable, responsible, adaptable, and hard-working. Fluent in English and Vietnamese (both verbal and writing). EXPERIENCE

Front Desk Agent – Calgary, AB March,2020 – June, 2020 Four Points by Sheraton Calgary Airport/ Element Calgary Airport Responsibilities:

• Checking guests in and out of the property

• Booking reservations

• Cashiering/light accounting

• Assisting guests with special needs

• Representing the property in a professional manner

• Communicating with other departments

• Operating hotel shuttle service

Food Service Supervisor November,2017- October,2019 TIM HORTONS – Calgary, AB

Responsibilities:

• Coordinate the production with the kitchen to ensure all requisitions are met

• Establish methods to meet work schedules

• Train staff in job duties such as sanitation, safety and food storage methods.

• Ensure that food and service meet quality control standards

• Participate in the selection of food service staff and assist in the development of policies, procedures and budgets

Administrative Assistant May, 2016 –Sept, 2017

FANTASY TRAVEL Ltd. - Vancouver, BC

Responsibilities:

• Greet visitors and consult clients regarding to travel; insurance

• Answer phone and respond to clients’ inquiries;

• Prepare correspondences and maintain filing systems; and

• Assist management in arranging business travel schedules. Front Office Agent May, 2015 – Feb, 2016

CARMANA PLAZA HOTEL – Vancouver, BC

Responsibilities:

• Greet arriving guests, register, and assign rooms;

• Take room reservations by phone;

• Process payments from guests’ departures;

• Answer phone inquiries regarding to hotel services and registration;

• Respond to guests’ complaints and requests; and

• Inform guests about emergency procedures of the property to ensure their safety. EDUCATION

• Hospitality Management Diploma Sept, 2013 - April, 2015 Vancouver Community College - Vancouver, BC – Canada

• Travel & Tourism 5 Star Diploma Aug, 2012 – May, 2013 CLIA (Cruise Line International Association) Certificate Canadian Tourism College – Vancouver, BC – Canada

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