Vice President of Operations
Resume:
MATT GILBERT
**** ********* ******, ********* #****
Flower Mound, Texas 75028
************@*****.***
www.linkedin.com/in/mattsgilbert
SUMMARY
An accomplished and results-driven operational manager with a demonstrated track record of achievement in P&L oversight, field operations, business development, client relationship management, planning and logistics, call center operations, mergers and acquisitions, strategic planning, corporate structure, process improvement, cost reduction, supply chain, inventory control, and organizational and customer service management. Established capabilities in change management, technology development, and statistical analysis. Utilizes strong interpersonal communication skills to interact with all levels of an organization. A goal-oriented and dynamic producer who contributes to improving the performance, efficiency, and stability of a business. Leverages exceptional leadership skills to guide teams through planning and execution of projects and to improve employee engagement to drive operational excellence.
EXPERIENCE
APPLIANCE WAREHOUSE OF AMERICA, INCORPORATED, Irving, Texas
Vice President of Operations, 2011-2020
Director of Operations, 2009-2011
Director of Special Projects, 2008-2009
Oversaw all operations for 73 warehouses across country, leading team consisting of five area managers, 17 regional managers, and 195 installers. Managed strategic planning, performance management, and evaluation of operational needs, including staffing levels, fleet and equipment, organizational structure, performance analysis, and team development programs. Created, developed, and executed operational budget exceeding $40,000,000 per year and capital budget exceeding $15,000,000 annually.
Increased work orders from 209,000 to 300,000 per year and machine growth from 238,000 to 421,000 machines on rent while increasing EBITDA to revenue from 42% to 53% annually.
Created program to track and rank monthly performance of all warehouses based on key performance indicators.
Led team that revised inventory procedures, created new inventory tracking software programs, and wrote new inventory playbook, resulting in 0.3% inventory variance yearly on 16,000 idle machines monthly and 2,000 machine movements daily.
Acted as core member of Plan 2 Win Initiatives Waves 1 and 2, transforming parent company CSC ServiceWorks through a series of business initiatives.
Served as corporate development manager overseeing all aspects of Select Laundry acquisition in late 2018, comprised of 49,000 machines in 13 locations across U.S., adding $8,000,000 in annual revenue.
Implemented new strategic relationships with partners such as Ryder and CEVA Logistics.
Created vendor playbook to serve as onboarding manual for all independent contractors and national vendor partners.
ADDITIONAL EXPERIENCE
CABLE TECHNICAL SERVICES, Dallas, Texas, Vice President of Operations, 2006-2008. Managed all operations for installation of CATV and satellite equipment. Redefined organizational structure; reviewed all major contracts, pricing, and expenditure decisions; and performed monthly financial analysis and performance reviews. Reorganized and restructured corporate office, including process flows, policies and procedures, organizational charts, and job descriptions. Oversaw four operations managers, up to 50 employees, and as many as 125 subcontractors. Created series of daily, weekly, and monthly reports to track key performance indicators as well as employee development and feedback. Revised and implemented company employee handbook.
APPLIANCE WAREHOUSE OF AMERICA, INCORPORATED, Carrollton, Texas, Customer Service Manager, 2001-2006. Managed day-to-day operations of inbound call center, taking up to 3,000 calls per day. Led four supervisors, one quality control agent, and 40 phone agents. Oversaw staffing, strategic planning, budgeting, and training. Acted as call center telephony manager, maintaining call center hardware infrastructure while creating and developing relationships with outside IT vendors. Partnered in the design and organization of new 170-seat, multimillion-dollar call center in Irving, Texas. Instrumental in the selection and purchase of Nortel Meridian phone system, transforming daily operations of call center.
PC SERVICE SOURCE, Farmers Branch, Texas, Inside Sales Manager, 2000-2001; Supervisor of Sales, 1998-2000; Sales Representative, 1997-1998. Managed four teams of inside sales representatives that sold out-of-warranty OEM spare parts for HP, Dell, Toshiba, Acer, Compaq, and other computers and printers, focused on B2B and B2C clients.
SOUTHWEST OFFICE SYSTEMS, Addison, Texas, Outside Sales Representative, 1996-1997. Served as outside sales representative selling Sharp office equipment.
EDUCATION
TEXAS TECH UNIVERSITY, Lubbock, Texas, B.S., Biology, 1995
THE UNIVERSITY OF TEXAS AT AUSTIN, Austin, Texas, Pre-Med, 1989-1992
PROFESSIONAL DEVELOPMENT
CSSC Lean Six Sigma Black Belt, Aveta Business Institute
“Effective Supervisory Management,” Leadership Management International
“The CSC Experience,” Brand Integrity
“Managing Multiple Projects, Competing Priorities, and Tight Deadlines,” Rockhurst University Continuing Education Center
“Hiring for the Millennium,” Development Dimensions International
“Speaking with Impact”
“The 7 Habits of Highly Effective People,” On-site trainer
COMPUTER SKILLS
Microsoft Office Suite
Minitab Statistical Software
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