CAREER SUMMARY
PROFESSINAL EXPERIENCE
Vartika Verma
: +91-887**-*****; +974-****-****
@ addr8k@r.postjobfree.com
Delhi, India
• Proven track of Customer service..
• Able to inspire and motivate staff to be much focused and keep ahead of the competition.
• Responding and resolving customer complains.
• Very dynamic and work oriented.
• Willingness to learn and give my 100% to my work.
• Ability to cope and work with people in group and make a good team work and effort.
• Potential to deliver excellence driven results.
Organization
Duration
Qatar Airways, Doha
June 2019 – 7th June 2020
Position Al Maha Hostess
Qatar Airways is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways in Doha, the airlines operates a hub-and-spoke network, linking over 150 international destinations across Africa, Central Asia, Europe, Far East, south Asia, Middle East, North America from its base at Hamad International Airport, using a fleet of more than 200 aircrafts. Responsibilities
• Assistance through customs clearance.
• Porter assistance for your luggage.
• Expedited immigration clearance at the Al Maha Arrival Lounge.
• Personalized meet-and-greet service aims to ensure a comfortable and speedy experience when arriving, departing or transferring through Hamad International Airport 2
Organization
Duration
The Collective, Mumbai
June 2018 – April 2019
Position Team Coach
The Collective is a one of its kind, super-premium retail concept, known for its breadth of exclusive fashion. With over 100 of the world’s best fashion brands under one roof, this unique lifestyle store offers all connoisseurs a unique point of view on each individual’s own personal style. Responsibilities
• Having a good understanding of sales techniques and the ability to motivate employees of varying seniority.
• Dealing with customer queries and complaints.
• Onboard and train new salespeople.
• Identify individual and team training needs.
• Handling the team of 4-5 people and setting everyday sales target. Organization
Duration
Muji India, Mumbai
April 2017 – May 2018
Profile Fashion Consultant
Muji Is a Japanese retail company which sells a wide variety of household and consumer goods. Muji’s design philosophy is minimalist, and it places an emphasis on recycling, reducing production and packaging waste, and no-logo or “no-brand” policy. The name Muji is derived from the first part of Mujirushi Ryōhin, translated as no-brand quality goods on Muj’s European website. Responsibilities
• Identified specific customer needs
• Developed full understanding of the business market place
• Contacted prospective customers and discussed their requirements
• Planned and organized the day to ensure that all opportunities are maximized.
• Reported business trends and area performance to the area Sales Manager and National Sales Manager.
3
ACADEMIC CREDENTIALS
• Bachelor of Commerce : Sunrise University
• Higher Secondary (10+2 –Commerce ) : S.S.V. School
• Secondary Education ( C.B.S.E ) : MGD
COMPUTER CREDENTIALS
• Office Applications : Microsoft Office XP (Word, PowerPoint, Excel)
• Typing Skills : 40 WPM & 98% Accuracy
PERSONAL DETAILS
• Applicant Name : Vartika Verma
• D.O.B : 12-August-1995
• Marital Status : Single
• Nationality : Indian
• Languages Known : English, Hindi
• Hobbies : Traveling, Swimming, Reading Boooks.
• Passport Number : N0734620