Ashley A. Stockton

addr7v@r.postjobfree.com

559-***-****

PT/On Call Business Assistant

Skills

Word Perfect/Power Point

Microsoft Word ( Excel/ Outlook)

Process claims

Patient assistance

Type 45 wpm

Multi-line phones

Multitasker

Data Entry

Customer Service

Medical insurance

ICD9, ICD10 CODES,

Collections

Medical biller

Medical terminology

Work Experience

Benefit Advisor, ADP, West Valley, UT 9/2017-11/2017

Enter customers’ benefits into the system

Provided information regarding other providers

Recommended which health benefit provides the best plan for them

Discussed medical, dental, and vision plans and upselling additional benefits

Customer Service Rep Inbound, Golden Customer Care, West Valley, UT 2/2017-6/2017

Place orders for multiple customers for different products

Delete customers’ orders and making new ones

Answer questions for customers that they had on their account

Sign up offers that we offer for customers to get discounts

Reorder products that customers did not received or lost

Set up continued payments that customers wants to reorder each month

Cancel the recurring orders for customers

Ashley A. Stockton Page 2

Payment Services, Comcast, Sandy, UT 07/2016-02/2017

Adjustment’s on customers’ accounts

Explain the bill in detail for customer to understand a overcharge

Set up multiple payment plans

Pay in full to get there accounts up to date

Adjust to company changing software programs

Collection Specialist- Intermountain Healthcare, West Valley, UT 2/2016-05/2016

Adjustment’s on customers’ bills that was not billed right

Explain the bill in detail for customer to understand

Set up multiple payment plans

Pay in full to get there account to closed

Transferred to different departments explain the differences between doctor bill to hospital bill

Reading between what ICD9 and ICD 10 CODES means on their bills to customers

Explain to customers what hospital bills that they have in collection

Persuading customers to at least set up payment plan

Pay at least half of their hospital bill that was overdue

Explain in medical terminology what the patient got done

Process insurance verifications

Taking income insurance referrals

Billing AND Coding Representative- United Healthcare, West Valley, UT 10/2015-01/2016

Adjustment’s on customers’ bills that was not billed right

Explain the bill in detail for customer to understand

Set up multiple payment plans

Detail notes on patients accounts

Transferred to different departments

Explain in medical terminology on what they were seen for

Reading between what ICD9 and ICD 10 CODES means on their bills

Persuading customers to at least set up payment plan

Sending customers there insurance cards if they misplace them

Rebilled customers hospitals bill to insurance

Process insurance verifications

Taking income insurance referrals

Education

Madera High School, Madera, CA High School Diploma

Fresno City College- 2013-2013

Completed Phlebotomy Curriculum

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