Riyadh Date of birth:

**/**/****

Saudi Arabia Nationality: Lebanese

E-mail: addr4u@r.postjobfree.com

Mobile: +966*********

Maher Bou Chakra

Objective

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Experience

Jul 18 – Current Ascott Rafal Olaya Riyadh - KSA

F&B Manager

Achieving financial & operational targets.

Increase level of guest satisfaction by delivering of an improved product through employee development & exceeding expectations

Leading by example, motivating, staff empowerment

Feb 16 – Mar 18 Royal Grand Hotel Monrovia – Liberia Outlets Manager

Managing the daily operation of the restaurant & the Donut Bar (sales, requisitions, staff attendance & schedule, customer service) Staff coaching and training

Event planning and coordinating with guests

June 11 – Jul 15 Citizen Smith Pub Beirut - Lebanon Managing Partner

Managing daily operation (Revenue, inventory, requisitions, cost control) Setting budget goals and maximizing profits

Marketing special events and promotions

Mar 09 – Jan 11 Habtoor Grand Hotel Beirut – Lebanon Restaurant Manager

Management of ‘Grand Diyafa’ restaurant which offers breakfast and lunch buffet, as well as a la carte dinner.

Dec 07 – May 08 Orjowan Restaurant London – U.K

Restaurant Floor Manager

Opening of the restaurant (menu, staff training, marketing…) Ensuring a professional and friendly service resulting in total guest satisfaction

Inventory, checklists and stock control.

Nov 05 – Nov 07 Maroush Restaurant London – U.K

Headwaiter

Applied a professional and friendly service through teamwork Orienting and motivating new staff

Feb 06 – June 06 Jurys Doyle Hotel London – U.K

Part-time room service attendant

Taking guests’ orders and delivering them.

Helping in the morning buffet breakfast in the hotel’s restaurant June 04 – Feb 05 Intercontinental Phoenicia Hotel. Beirut-Lebanon Room Service (Mini bar agent)

Checking and replenishing guests’ mini bar

Assisting in reaching the monthly revenue goal through up-selling Got two honesty letters for finding precious items belonging to hotel’s guests and handing them to the Loss Prevention department Nov 2000 – May 2002 Burger King Lebanon

Cashier

Up-selling and respecting the company’s standards. Nov 12 – June 17 GWR consulting Lebanon

Mystery Shopper (Freelance)

Work as a secret shopper to observe and measure customer service, product quality and the general environment of F&B outlets, banks, retail...

Provide detailed feedback by writing accurate reports about the shopping experience.

Education 2010- 2011 Morgan International Beirut-Lebanon CMA candidate (Certified Management Accountant)

2004–2005 A.U.S.T Beirut-Lebanon

M.B.A. Finished first year then stopped due to leaving the country 2000 - 2004 A.U.S.T Beirut-Lebanon

B.S. in Hospitality Management. Graduated with honors Languages

English – Arabic - French

Contact this candidate