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Customer Service, Security

Location:
Fresno, CA
Posted:
June 12, 2020

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Resume:

Roman Ramirez

**** *. ****** ****** ** ***** 559-***-**** addr4m@r.postjobfree.com

PROFILE

Driven and results-oriented professional with keen observational and reporting skills honed through education and training. Exemplary performance in personnel training and procedural compliance. Demonstrated ability to excel and deliver in high pressure situations. Highly skilled in the areas of organization, workflow and time management. Proven attention to detail, follow-through and problem-solving abilities.

SKILLS

Proven leadership

Excellent problem-solving skills

Conflict resolution

Detail oriented

Effective Time Management

Highly motivated and confident

Reliable and honest

Bold and physically able to use force

Ability to respond properly in case of different problems or emergency.

Punctual and regular

Able to maintain record of daily activities

Excellent communication skills

Call monitoring

Safety conscious

EMPLOYMENT HISTORY

Table Mountain Casino – Friant, CA 2/2012 – 6/2019

Security Supervisor

Responsible to Supervise Security Officers, Provide Guest Service, Train New Officers, Patrol Perimeter of Casino, Enforce Casino Policies, Respond to Guests Concerns, Ensure a Safe Environment, Protect Casino Assets, Guests and Employee Assets, Submit Reports, Money Transfers, Chip Fills, Respond to Emergencies, Monitor Cameras

Fresno County Private Security – Fresno, CA 9/2011 – 2/2012

Security Guard

Patrol Area and Man Post to serve as a general security presence & visible deterrent to crime; Detect and report suspicious activities; Provide formal reports for all incidents

Walmart - Fresno, CA 02/08-03/09

Customer Service Associate

Ensured work area was clean and safe for customers; Performed excellent customer service

Home Depot – Fresno, CA 02/04-02/06

Customer Service Associate

Performed cashier duties; Was cross trained in various departments; Instructed customers on construction techniques

Trained new employees

EDUCATION

Kaplan College – Clovis, CA 2010-2011

Associates of Arts in Criminal Justice

Merced JC- Merced, CA 2002-2004

N/A

Fresno High School - Fresno, CA 1998- 2002

Diploma



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