Flevian Bonareri Machoka,

Al Nahda *, Dubai UAE.

Email: addr3t@r.postjobfree.com. Tel: +971-*********

Professional Summary

Dedicated and detail oriented administrative professional with relevant experience in communication and facilitating seamless office operations in diverse office settings. Recognized for extensive understanding of client relations and commitment to obtaining and maintaining new clients to support key organizational objectives. Adept at implementation of office procedures, computer systems and able to tackle multiple priorities and meet tight deadlines without compromising quality.

Employment History

Aloft City Centre Deira Hotel (MARRIOTT GROUP)

Position: Front Office- Guest Services

April 2018 to Date.

Responsibilities:

Ensuring the perfect service experience for every Guest upon Check in and Departure.

Tracking guests’ satisfaction survey (CSS), and monitoring of guest voice key metrics to maintain loyalty and increase the Intent to recommend for our property.

Room upselling using suggestive marketing techniques to sell rooms and to promote our events and services.

Anticipating sold-out situations and obtain satisfactory alternative accommodations when we are running high occupancy.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange and invoice settlements.

Answering, recording, and processing all guest calls, messages, requests, questions, or concerns to provide perfect service experience.

Processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.

Assisting in pre-registration and blocking of rooms for reservations.

Coordinating with Housekeeping to track readiness of rooms for check-in.

Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Crystal Frozen and Chilled Foods Kenya.

Position: Administration.

Brands handled:

Mars, Mc Cain, London Dairy, Cadbury, Siblou, Nestle, Frys, Kawan, Heinz, Igloo, Piccadelli, I&J.

February 2017-January 2018

Responsibilities:

Remained proactive in ensuring company’s reputation among the suppliers was always progressive and performed damage control when necessary. Receiving quotations from outsources suppliers, invoice cheque collection, payment follow up and client queries.

Assist in preparing and executing requests for frozen food supplier proposals, service agreements and non-disclosure agreements.

Managed calendars and scheduled conference calls between suppliers and the management team.

Conducted random CSS and maintained close relationship with customers to ensure customer satisfaction after delivery of service.

Creating PR’s for facilities and other departments and follow up RFQ has been floated in order to get the PO issued to contractors.

Handled all the major communication with the supplier brands to ensure quality and timely completion of orders and deliveries.

Drafting acknowledgement and thank you letters to donors and assisting with database entry

Assisting marketing department with special event planning, including institutional calendar promotions, venue reservations for product promotion and company logistics.

Provided general administration support for communications and marketing departments.

Handled all mail and courier distribution for the company.

Performed the companies’ duties or special projects assigned.

Coordinated all the miscellaneous administrative tasks.

Communications and Administrative Assistant

Nokras Holdings

February 2015- December 2016.

Provided support to the facilities Management in maintaining supplier matrices and the associated documentation.

Coordinated events, meetings and conferences by identifying, assembling, and organizing requirements

Establishing contacts; developing schedules and assignments; managing mailing lists to ensure event success

Handling all the company mail and correspondence.

Set up cubicles and offices for new employees and was responsible for office moves.

Inspected office building for any improper functioning of the office space.

Developed Events Planning Calendar with weekly team meetings to ensure all goals are met in a timely manner.

Built and executed social media strategy through competitive research, platform determination, benchmarking, and messaging and audience identification.

Generated, edited, published and shared daily content to build meaningful connections and increase and promote visibility of client’s facilities.

Education and Training

Bachelors in Environmental Planning and Management: (Second Class Honors- upper Division) Kenyatta University

Kenya Certificate of Secondary Education (KCSE): Mean grade: B+ (plus)

Kenya Certificate of Primary Education (KCPE): Mean grade: A (Plain) Rehema Academy School.

References

Available upon request

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