LISA CRISPIN ***- ***- **** addr3r@r.postjobfree.com TONAWANDA, NY 14223

MANUFACTURING & PRODUCTION

BUSINESS OPERATIONS ADMINISTRATION CLIENT RELATIONS SAFETY PROCEDURES

Service-oriented professional who excels in managing daily operations experienced in shipping/receiving protocols, managing an office, coordinating business operations, and collaborating with team members to ensure a smooth workflow with consideration to safety concerns, company policies, and strict deadlines.

SUMMARY OF SKILLS

BUSINESS OPERATIONS:

Communication Skills: Build strong relationships by delivering excellent customer service to clients, vendors, and staff

Leadership: Maximize production through taking initiative and solving complex problems with little to no supervision

Office Management: Provide administrative support including managing phone lines, preparing/filing documentation, entering data, creating/maintaining spreadsheets, coordinating schedules, and verifying freight/shipping information

Staff Supervision: Recognize employees’ strengths to delegate tasks and empower others to meet company objectives

Logistics: Liaise between various departments, vendors, and customers to coordinate all shipping requests

Organizational Skills: Implement/streamline processes to complete all assignments efficiently with 100% accuracy

TECHNOLOGY:

Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) ■ Database Management ■ Systems Applications & Products in Data Processing (SAP) including manufacturing production R3/P23 & SRM-JAVA/P28 ■ Utilization of TCodes- Maintenance/Shipping ■ Advanced Planner & Optimizer (APO) ■ DuPont Production Execution System (DPES)

RELATED PROFESSIONAL EXPERIENCE

DUPONT, Buffalo, NY September 2018- current

Provide administrative support to a manufacturing company that delivers essential innovations across four businesses - Electronics & Imaging; Nutrition & Biosciences; Safety & Construction; and Transportation & Advanced Polymers

Demonstrate initiative and multi-tasking abilities by assuming additional responsibilities operating in a dual capacity as a

Shipping Coordinator and Maintenance Clerk

Honored with three Bravo Awards by management (2) and Supply Chain (1) for exemplary performance

Contribute to the team by providing staff coverage for Procurement and other Clerk to ensure adequate staffing levels

SHIPPING COORDINATOR (December 2018- current)

Provide strategic leadership coordinating 1-4 shipments/returns of materials/orders on a daily basis out of 5 docks

Execute decision-making skills as a primary contact that provides information from the corporate office to the worksite

Communicate effectively with team members including Supply Chain, Logistics, and CSRs to ensure successful deliveries

Utilize SAP regularly to check/adjust inventories, pack, ship, and invoice all orders demonstrating extreme accuracy

Provide clear directions and support to the Shipper and periodically the Wrap/Pack worker to ensure all deadlines are met including the order, labeling, and packaging of shipments; resolve any problems quickly to ensure efficient delivery

Perform various SAP operations including creating a Stock Order Transfer (STO) to produce a delivery

Coordinate with carriers, such as TONA, to arrange all shipping specifications including the destination, time, and location

Utilize production schedule reports including the Decision Center Report to easily locate, ship, and confirm high priority materials

MAINTENANCE CLERK (September 2018- current)

Perform administrative duties including managing documents, generating reports, and ordering office supplies

Manage 10-20+ daily work orders - Create a report, attach supplemental information, and distribute work orders

Review/update the Process Safety Management Report to ensure all work/maintenance tasks are completed on schedule

RELATED PROFESSIONAL EXPERIENCE (CONTINUED)

NATIONAL EQUITY DEVELOPMENT GROUP, Buffalo NY August 2013- September 2018

OFFICE MANAGER

Provide executive level support to four members of the executive team, which involved preparing domestic travel arrangements, maintaining calendars, scheduling meetings, and performing file management

Maintain all travel, business, and rewards accounts including preparing Nexus, TSA PreCheck, and other applications

Increased employee morale by utilizing creativity to plan in-house and off-site team building activities

Praised for ensuring office ran smoothly through effectively handling daily duties - Managed all incoming calls/requests, distributed mail, enforced confidentiality, ordered supplies, scheduled repairs, and managed monthly budget

FIDELIS CARE – NEW YORK, Getzville, NY June 2002- June 2005 (resigned to care for children)

PROVIDER REIMBURSEMENT RESOLUTION SPECIALIST (2003 – 2005)

Promoted twice due to industry knowledge, leadership qualities, and commitment to clients; hired as a Claims Processer and promoted to Provider Liaison within three months and then Provider Reimbursement Resolution Specialist

Processed all claims in a timely manner resolving complex claim issues through problem solving and thorough follow-up

Prevented future repeat errors by proactively identifying and fixing processing issues

Created/maintained refund check log, processed refund checks, retractions, and re-adjudication of claims for adjustments

Demonstrated initiative by working on special projects including researching information and creating spreadsheets

Collaborated with team members to review/analyze claims for inquiries submitted by other departments

PROVIDER LIAISON: (2002 – 2003)

Processed hospital/medical claims and organized them in a detailed manner based on provider and departmental policies

Managed inquiries from a select set of “key” providers and conducted in-depth analysis to rectify processing errors

EDUCATION

LICENSED COSMETOLOGIST (since 2010): MARJON SCHOOL OF BEAUTY & CULTURE, Tonawanda, NY

STATE UNIVERSITY OF NEW YORK (SUNY) ERIE, Buffalo, NY

57/60 credit hours completed towards Associates of Arts degree in Liberal Arts Humanities

ADDITIONAL WORK EXPERIENCE

KIDDIE COUTURE SPA PARTIES, Buffalo, NY November 2010 - current

OWNER/PARTNER

Started and maintained a business that offers spa services for children’s parties at their homes and the business location

Established personal brand in place obtained through positive word of mouth, marketing, social media, and referrals

Maintain business operations including web maintenance, staff training, bookkeeping, regulatory compliance, and sales

Utilize an all-inclusive approach which focuses on building girls confidence and delivering exceptional service

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