Shift Supervisor

Dana Babooram

***** ** ** ***

Miami, FL *****

m: 305-***-****

addr3k@r.postjobfree.com

Professional Summary

Dedicated and experienced individual with strong communication and interpersonal skills which are important in dealing with both customers and staff members. Possesses the ability to remain calm and professional in difficult situations. In addition to strong dedication, possess a Master Degree and a Pre-Law Certificate. Excellent ability to multitask with extensive writing skills.

Has strong experience in executive reporting, analysis, payroll Management, scheduling and management.

Professional Experience

Starbucks, Miami, FL May 2014 – September 2018

SUPERVISOR, October 2016-September 2018

Coordinate interviews for internal and external candidate with DM/HR

Ensure correct completion of store opening and closing procedures.

Supervise employees, delegating responsibilities.

Train baristas as needed and developing positive relationships with the staff.

Recognize the accomplishments of staff members with positive reinforcement.

Ensuring proper cash management and enforce cash register policies

Provide customer service, address customers' issues when they arise.

Conducts store set up, including signage changes and placement of sale items

Process daily deposits and change orders when needed

Process store orders to ensure no supply shortage for food as well as supplies

Conduct till audits

Inventory counts

Communicate with facilities to make sure all broken/damaged areas/items are replaced or fixed

Provide in person assistance to other locations when necessary

Conduct weekly tip reports and distribution

Change store signage and product layout weekly

BARISTA, May 2014-October 2016

Provide beverages and food to customers

Keep work area clean

Run register

Station assessments

Sports Authority, Miami, FL May 2016 – July 2016

APPAREL ASSOCIATE,

Provide customer service to customers on the sales floor

Merchandise the apparel pad

Recover area and set for next day

Set up price change

Assist customers entering fitting room

Education

August 2014-May 2018 Bachelors’ Degree in Criminal Justice, Minor in Psychology - Florida International University, Doral, FL

August 2018-May 2020 Masters’ Degree in Criminal Justice – Florida International University, Doral, FL

GPA 3.5

Certifications, Training & Technical Skills

Certifications:

Pre Law

Food Safety Manager

Completed Training Courses:

Effective Supervision

Concealed Weapons Permit

National Youth Leadership Forum

Technical Skills:

Microsoft Office; Outlook, Word, Excel, PowerPoint

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