Sales Service
Resume:
LUZIA MURRAY
CUSTOMER SERVICE
CONTACT
EMAIL:
addr3i@r.postjobfree.com
PHONE:
ADDRESS:
**** ********* ** ********, **,
30066
EDUCATION
GWINNETT COLLEGE
Marietta, GA
A.S. Paralegal Candidate (Expected
graduation Jul 2022)
SALVADOR CITY UNIVERSITY
Salvador, Bahia
Bachelor Marketing (Jun 2014)
ADDITIONAL SKILLS
Portuguese Speaker
Spanish Speaker
LICENSES AND
CERTIFICATIONS
Interior Design
CAREER OBJECTIVE
Hard-working professional with 11+ years of experience and a proven knowledge of foreign exchange, credit analysis, and loan processing. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
PROFESSIONAL EXPERIENCE
Design Consultant/Sales
Woodstock Furniture & Mattress Outlet, Acworth, GA / Feb 2020 – Present
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Sales Associate
Rooms To Go, Kennesaw, GA / Jun 2018 – Jan 2020
Greet customers and ascertain what each customer wants or needs.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Exchange merchandise for customers and accept returns.
Place special orders or call other stores to find desired items.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Cashier/ Sales's Service
Itaú Unibank S/A, Salvador, Bahia / Feb 2011 – Jun 2015
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Sell tickets and other items to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Compute and record totals of transactions.
Cash checks for customers.
Pay company bills by cash, vouchers, or checks.
Banker Representative
Bank of Brazil S/A, Tancredo Neves, Bahia / Jan 2007 – Nov 2011
Sell financial products such as stocks, bonds, mutual funds, and insurance if licensed to do so.
Build and maintain client bases, keeping current client plans up-to- date and recruiting new clients on an ongoing basis.
Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Answer clients' questions about the purposes and details of financial plans and strategies.
Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.
Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.
Recommend environmentally responsible investments, such as cleantech, alternative energy, or conservation technologies, companies, or funds.
Contact this candidate