Martin Otzenberger

636-***-****

addr30@r.postjobfree.com

Program Management

20+ years’ success leading technical innovation for high-growth organizations

A strong leader who can add significant incremental value to any organization. Extremely motivated professional skilled in strategic planning and aligning information technology with business objectives. Extensive managerial and “hands-on” experience leading large projects encompassing cross-functional teams in geographically diverse locations. Consistently delivers superior results on-time and within budget. Information Technology leadership based upon 20+ years of diversified experience as; Director Project Management responsible for product/project planning and execution throughout the project life cycle, gathering and prioritizing project and customer requirements, defining the project vision, and working closely with the IT, sales, marketing and support departments to ensure product/project and timelines are met.

Highlights of Expertise

Innovative Leadership Style

Vendor & Supplier Management

PaaS/SaaS Software Product Management

Product Reengineering/ Redesign

Brand Positioning Strategies

Change Management Techniques

Certified ScrumMaster (CSM)

Security+ Certification

New Product Launches

International Business Development

CRM Solution Management

Microsoft Dynamics Solution Management

Product Placement Concepts

Key Account Management

CMS Solution Expertise

AWS Certified Cloud Practitioner

Career Experience

MAPA Consulting, Las Vegas NV

Project Management Consultant with proven abilities to step into projects and bring myself up to speed quickly and efficiently. SME working with CRM solutions (Salesforce, MS Dynamics and home grown). SME working with CMS solutions (Sitecore, Adobe AEM, WordPress and homegrown). Expert in applying knowledge of Waterfall and Agile driven projects to achieve success for my customers/clients. Specialties: Scaled Agile Framework SPC, Agile Coach for Scrum and Kanban, Certified Scrum Product Owner, PM Methodology Development, Process Improvement, Resource and Team Member Development, Executive Reporting and IT Strategy.

MANAGEMENT CONSULTANT (April 2017 to Present)

Implementation of PaaS/SaaS product knowledge into cultures and environments to visualize how supported functionality can be used throughout many infrastructures.

Ability to dissect and provide guidance on CRM solutions (Salesforce, MS Dynamics and home grown) to corporate level leadership to drive cost effect products that provide knowledge and cut cost.

Supported Casino Product Owners with Requirements for future projects such as advancements on Web/Mobile Application, Guest Kiosk and Guest Applications.

Structured content develops metadata and document content management processes for clients and development teams using Sitecore Content Hub.

Built content release and approval process for large Casino Marketing Team.

Customer facing role, collecting feedback, and using this to build new requirements.

Increased average customer satisfaction and adoption of DCC functionality by 72% by adapting to new workflow.

Key stakeholder with Marketing Team to determine next steps for CMS tool to deliver content to all casino applications from one source system.

Worked with Casino on implementation of new Spa and Hotel Management Software and POS Management Platform to be integrated into their current legacy systems.

Work with Fortune 500 Companies to establish the following processes and flows. Steering Committee/Product Governance. Change Management Process, Stage/Gate Process full lifecycle, Release/Event Management Process

United Power, LLC, Las Vegas NV

Responsible for project planning and execution throughout the blockchain project lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, sales, marketing, and support departments to ensure product and timelines are met. Implementation of AWS functionality and framework for responsive game. Built DevOps team to support AWS Green/Blue deployment functionality.

TECHNICAL PROJECT MANAGER (April 2018 to March 2019)

Defined the structure of the blockchain development for the Product team and defined Access controls, security, and environment for the game blockchain wallet.

Set product pricing for new product releases to meet revenue and profitability goals.

Supported Marketing team with documentation for briefing the press and analysts, press releases and going on press campaigns.

Leveraged WordPress for website content management using SaaS Plugins.

Performing and arranging successful product demonstrations for customers.

Market research and developing the core positioning and messaging for the product.

Apply technical skills and knowledge to develop strategic project plans for recommending process flow changes

Responsible for proposing an overall budget, delivering monthly revenue forecasts.

Built a development team from ground up within 4 weeks of taking responsibility for development.

Planning and developing the right marketing strategy to get the product noticed by the worldwide target audience.

Leveraged AWS DynamoDB for game product data collect and data analysis.

Supervising and directing employees in their day-to-day tasks.

Work with sales force to build product awareness and demand for the game.

Early Warning Services, Scottsdale, Arizona

Apply technical skills and knowledge to develop strategic plans for each financial institution to work through Settlement and Recon every business day. Build valuable vendor relationships for company through leverage of management skills. Negotiate with Customer Support to create onboarding and certification documents and with Service Line Leadership to spearhead program development activities. Developed a plan with our global information security team that provided security design consulting around SOX, PCI and GLBA Regulatory Compliance and performed risk assessments globally on all deployed applications as well as applications under development. Work with NCR to incorporate Authentic Switch into application to support financial transaction calls to necessary Networks. Create growth strategies and realize opportunities for product alignment through collaboration with Early Warning Teams.

DIRECTOR OF PROJECT MANAGEMENT (March 2016 to March 2017)

Oversaw the building and deployment of the communication protocols that were to be used by Zelle Application within desired 3-month timeline and 30 thousand dollars under budget.

Facilitated 3 teams of 26 developers through agile methodology and scrum framework.

Oversaw the building of the communication API’s that all the teams would use in a 4-week period.

Assisted in the analyzing of Ecommerce Data to determine the results of function testing, design reviews, source code reviews and security testing.

Facilitated complex virtual and linked teams in multiple organizations to build top tier Ecommerce Development & Testing Teams.

Managing SaaS products in an Agile/Scrum environment to be leveraged by multiply application throughout many application infrastructures for the Zelle Application.

Lead team that designed and implemented the outsource strategy for internal customers and the maintenance of the on-boarding pipeline.

Determined remediation and risk acceptance based on business risk appetite and security requirements.

Analysis of business processes for increased efficiency in the Ecommerce Web and Mobile products.

Cooperated with affiliate leadership to support development of service area strategic plans and business innovations strategies.

Partnered with financial institutions to develop and implement P2P/B2C solution throughout the country.

Everi Holdings LLC - Las Vegas, Nevada

Exercised discretion and independent judgment in bottom-line accountability for development and support of processor conversion from one platform to updated platform. Oversaw at the director level the full EMV chip and pin development, testing and implementation for the Everi ATM’s, Kiosk POS Devices and the casino cage applications. Worked with the operations group to implement Microsoft AX solution to manage and support the ATM/Kiosk Fleet as well as the Cage Management system. Aided in development of functional service area and realization of strategic plans and business innovation strategies for EMV functionality of associate partners. Ensured cascading of system and region strategies through entity, strategic initiatives, and service line plans.

DIRECTOR OF STRATEGIC PROGRAMS (November 2013 to March 2016)

Developed strategic partnerships with serval vendors to ensure on time and on budget delivery of our product code.

Collaborated with local and system wide executives to procure direct linkage between strategic plan and service area/entity business plans.

Built customer facing feedback group for three products, user acceptance testing group.

Established and documented customer care policies and procedures.

Used CMS tool to build out dynamic content based on customer profile or customer location for our ATM fleet.

Ensured appropriate security/fraud incident handling response as part of global team.

Identify and prioritize security and fraud controls to be implemented.

Achieved successful processor conversion through creation and enforcement of requirements for all participating parties.

Vendor Management of outsourced team building projects for consumer use.

Lead 2 development teams in project management role, one in Las Vegas and one in India, 26 total developers.

MasterCard Worldwide - O’Fallon, Missouri

Project Manager for new IPS application development team that built and integrated 2 applications into the IPS Debt Processor that served as main components for bank card routing and settlement with a 9-month timeframe. Promoted to Business Leader of IPS Debit Operations. Developed expertise in strategic planning, business start-up, market plan execution, capital asset oversight, and cost containment through management of IPS development. Articulated components of requirements traceability matrix (RTM) to internal resources and client. Oversaw design and subsequent maintenance of Release and Change Management Process. Secured identification of Critical Success Factors (CSF) and placement of corresponding Key Performance Indicators (KPI). Championed process to Senior Management to ensure completion and success.

PROJECT MANAGER / BUSINESS LEADER (February 2007 to October 2013)

Developed Change/Release Management practices for IPS Division.

Established Stage/Gate Process for full lifecycle delivery team within 4-week period.

Created Production support team to assist with production issues in real time.

Calculated project costs for weekly labor and formed and updated project plans for developers, clients, and specialists regarding program changes and launch.

Assessed and reduced project risk through creation of risk assessment/mitigation plan.

Conducted on-going process improvements based on customer feedback and metrics suggestions.

Supported client management teams by developing reports that could be leveraged on a daily basis.

Education

Bachelor of Science in Business Administration

Webster University, St Louis, Missouri 1997

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