Front Office Assistant

NATASHA NIGAM

Contact No:971-*********

E-Mail: addr2i@r.postjobfree.com

Skype:Natasha.nigam87

CAREER OBJECTIVE:

Eager to work with an organization of repute which will recognize, appreciate and fully utilize my skills and knowledge while providing opportunities for growth & career advancement. PROFESSIONAL SNAPSHOT:

A dedicated, experienced, skilled person with level headedness and working under extreme pressure as a forte.

Enthusiastic, Motivated and professional- individual always looking for challenges to enhance learning and do best.

Ability to build rapport with and relate to a wide range of people.

Having expertise on technical support as well as people management.

WORK EXPERIENCE:

Front Office Receptionist

Omega Hotel (Fortune Group of Hotels)

Nov- 2017- Till Date

Roles and Responsibilities:

Welcoming guests warmly by greeting them in person and on telephone.

Well versed with IDS and Winhms to complete all front office related operations.

Maintaining log book for shift wise follow up related to guest issues and promptly resolving them.

Handling daily check in and check outs.

Updating guest’s passport details in Dubai DTCM system.

Double checking the room rates and updating them in the system.

Up selling the rooms to provide revenue to company.

Good listening skills and proactive in dealing with guest issues.

Working hand in hand with management to contribute better results in smooth functioning of the hotel on day to day basis.

Front Office Assistant

Howard Johnson***

Wyndham Group of Hotel

Sep-2015- Oct-2017

Roles and Responsibilities:

Achieve positive outcomes from Guest queries in a timely and efficient manner

An efficient reception experience for Guests, including check in/out, and complete audit procedures, Hospitality

Front Desk

Reservation

Technical Support

Language

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Follow company brand standards

Assist other departments, as necessary

Club Coordinator

Primanexus’ Relationship Management Private Limited- Mumbai-India

(Retained by 5 star hotels to promote their dining membership cards) Dec- 2013 –Aug 2015

Roles and Responsibilities:

Coordinating with members about the membership usage

Doing room reservations

Handling Admin Work

Sending monthly reports of the members list

Recruiting people in sales

Technical Support Associate

Mphasis – an HP Company

(IT services, IT consulting, Software, BPO, Infrastructure Services). May 2008 – Feb 2012

Roles and Responsibilities:

The responsibilities were in Three Departments:

SUN CASSINI PROCESS:

(The process of coordinating and solving technical difficulties between Sun Microsystems field engineers and users (Inbound and Outbound calls).

Maintain and develop external party relationships.

Supporting Dispatch Team in order to fulfill the timely orders.

Assigning technical incidents to Sun Microsystems field engineers.

Ensuring timely and professional responses to all complaints, requests and queries received.

Helping clients from overseas such as USA, UK etc. against their technical queries in simplistic way. JP MORGAN CHASE AND COMPANY:

(Leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity)

Assisted users with account unlock and password resets for more than 200 applications.

Validating and vetting users profile before resetting the passwords.

Updating the database and correcting errors at fast paced.

Acted as a basic point of contact for customers with queries, complaints, feedback and request. UNIVERSAL MUSIC GROUP -(UMG):

(The largest American music corporation located in Santa Monica, California).

In Level L1 helped customers with services like Live-chat, emails to guide them.

In Level L2 solved technical problems by diagnosing them and by giving accurate solutions.

Making a log of notes at the end of the day.

Front Office Executive

RAMADA POWAI – A Business Hotel & Convention Centre Nov 2007 – Mar 2008

Roles and Responsibilities:

Implements the duties and responsibilities of the Guest Relations department according to the policies and procedures in order to achieve customer satisfaction and to preserve the Hotel quality standards.

Ensuring the guest receives the adequate services as per the original request and that concerned departments are aware of any necessary requirements.

Ensures those known repeated guests and other VIP’s receive special attention and recognition.

Handles effectively all guest complaints and convert the guest into a repeated customer.

Fulfils all shift tasks list such as preparing pre-registration cards, personal welcome letters, VIP guest amenities, special wishes and needs requested in advance, transfers and airport pick-ups, flight ticket confirmation…

Co-ordinates proper actions with other departments and informs Guest Services Manager accordingly.

Monitors maintenance requests and regularly inspects guest rooms, corridors, lobby, public toilets, etc. to ensure proper maintenance and cleanliness. ADDITIONAL QUALIFICATION:

Diploma in Aviation, Hospitality and Travel Management from Frank Finn Institute of Air Hostess. EDUCATIONAL QUALIFICATIONS:

B.A.: Passed in Mar 2007, From Mithibai College, Mumbai (Mumbai University), and Securing 56.00%

H.S.C.: Passed in Feb 2004, From Mithibai College, Mumbai (Maharashtra Board), and Securing 62.00%.

S.S.C.: Passed in Mar 2002, From Thakur VidyaMandir School, PUNE (Maharashtra Board), and Securing 68.00%.

SKILLS & STRENGTHS:

Proficient in computer usage with excessive use of Ms Office, Ms Word, Excel and Internet Applications.

Represented Thakur VidyaMandir School in Interschool competition for Athletics, Swimming, etc.

Honesty, Integrity, Self – Confidence, Helpful, Adaptable. PERSONALSNAPSHOT

Date of Birth : 15th March, 1987.

Sex : Female

Status : Single

Nationality : Indian

Languages Known : English, Hindi, Marathi and workable knowledge of Arabic Passport No : N 3230955

Postal Address :A wing, 502, Garden Tower, Lokhandwala Complex, Akurli Road, Kandivali East, Mumbai- 400101

Declaration:

I hereby declare that all above mentioned details are true and correct to the best of my knowledge. Date:

Place:

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