Sales Representative Customer Service

SALES REPRESENTATIVE CURRICULUM VITAE

NAME: EMMANUELA ENGWARI ANDU

Address: Tourist Club-Abu Dhabi, U.A.E

EmaiL; *************@*****.***

AGE .26YEARS

PASSPORT NO.0531574

NATIONALITY.CAMEROONIAN

Contact: 058*******

Visa Status: Long Term Visit Visa

OBJECTIVES

To achieve an exigent position in a leading firm that can utilize myexperience and knowledge to improve their sales and give me a chance to explore my knowledge

PROFESSIONAL PROFILE

Customer service-oriented sales professional with a track record of success convincing customers, explaining product features, performing suggestive selling and upselling and leading customers through purchasing processes. A pleasant and friendly person who works collaboratively in fast-paced and busy retail environments. Able to ensure that payment processes are appropriately handled. Bilingual: English/French.

CORE COMPETENCES

In-depth knowledge of marketing strategies and consumer trends

Excellent salesmanship and h6883persuasion skills

Professional and personable demeanor with customers as well as coworkers

Proficient in computer programs and able to type 40+ words per minute

Organized and thorough in all work

Great communication skills with superiors and peers

EDUCATIONAL ATTAINMENT

●Higher National Diploma in Marketing

●Advance Level Certificate

●Ordinary Level Certificate

WORKING EXPERIENCE

Sales Representative at Mahima Shoping Centre mall of Douala Douala-Cameroon

2014- August, 2016.

AIM GROUP BOOKSHOP LIMBE CAMEROON 2016TO 2017

WAITRESS CUm CASHIER AT LETS WOK RESTAURANT MUROOR BRANCH ABU DHABI JUNE 2018 TO PRESENT

Duties/ Responsibilities

Greet customers when they arrive at the store and inquire into their specific purpose for visiting.

Determine customers’ buying requirements by engaging them in conversation and ensure that they are provided with information that they need.

Direct and lead customers to the aisle of shelve that hosts their choice of product.

Explain product features and benefits and perform demonstrations to build upon them.

Provide customers with information on prices and discount deals, in a bid to help them make buying decisions.

Lead customers through the purchasing process by ensuring that their products are properly scanned and bagged as instructed.

Trained new employees on phone etiquette,company policies,sales and closing tacties

Place phone calls to potential customers on new product and services.

Increase sales through upselling and cross selling

AIM GROUOP BOOKSHOP LIMBE CAMEROON 2016 to 2017

Duties and Responsibility.

● Handle cash transaaction between customers and retail stores

●Take stock inventory

●Help determine pricing schedule for quotas,promotionand negotiation

●Upselling and cross selling of product knowledge

●Arrange and display merchandise

●Keep merchandise area tidy

●Count the cash in the drawer at the end of the day and make sure sure cash equa receipts

●Assist in the maintainace of store front and retail display

●Train and sometimes surprise new cashier and retail workers

●Ensure achievement of the agreed sales and revenue target.

LANGUAGE

Fluent in English and French

Good in Microsoft word, excel

REFERENCES: Provided upon request

DECLAIME

I hereby certify that the above information mention is true and correct to the best of my knowledge.

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