Account Managerment, Customer Success

Raymond Zhu

(***) ***–**** addqwk@r.postjobfree.com www.linkedin.com/in/raymondzhu2

SKILLS

• Sales Development

• Account Management

• Salesforce (CRM)

• Customer Success

• Communication

• Employee Development

• Marketing Automation

• Operations Management

• MS Office

EXPERIENCE

Samsara – San Francisco, CA Dec. 2018 – May. 2020

Account Development Representative, Mid-Market, Industrial Segment

• Generate over $5.6 million in Total Contract Value (TCV) lifetime with the largest deal sourced of $1.3 million TCV

• Top Performer in Q3 2019 ($3.5 million TCV generated, 215% to quota)

• Account for over $285K of closed won business lifetime

• 130% to Quota lifetime at Samsara (Monthly Quota)

• Pioneer the launch of 2 new products on the Industrial team: Machine Vision and Manufacturing Analytics

• Research, prospect into and manage over 400 new accounts at a given time

• Familiar with systems and tools: SFDC, Sales Nav, Zoominfo, SalesLoft, Showpad, Ring Central, Mixmax, Zoom Enterprise Holdings – San Francisco, CA Apr. 2018 – Dec. 2018 Assistant Branch Rental Manager

• Integrated sister companies National and Alamo with Enterprise Branch on July 2018 to become the most profitable and first Tri-Brand car rental location in San Francisco, resulting in a 41% increase of our fleet

• #3 Assistant Manager out of 20 Assistant Managers for excellence in growth, sales, and service in October 2018

• Oversaw $9 million in inventory by properly auditing every rental contract and managing daily fleet movement

• Utilized CRM system to tracks monthly rides from all major accounts to find opportunities to increase rides

• Market to hotels, corporate offices, and travel agencies about flagship location, increasing rides by over 27%

• Established a sales culture amongst team to generate over $500k in revenue, exceeding revenue goals by 18%

• Trained and develop 8 new team members, a combination of interns and full time employees from May. – Dec.

• Educated team on proper contract creation procedure to limit loses, decrease expenses, and prevent fraud

• Conducted monthly employee sales and service performance development reviews

• Reviewed account receivables daily to maximize revenue, ensure proper payments, and minimize bad debt

• Proficient at Enterprise Rent-A-Car POS system and Enterprise Holdings DOS POS system Enterprise Rent-A-Car – San Francisco, CA Jun. 2017 – Mar. 2018 Management Assistant/Management Trainee

• Ranked #2 overall out of 87 qualified Management Trainees/Management Assistants in San Francisco Area for excellence in sales and service in August 2017

• Generated over $80,000 in additional revenue during 5 months at San Francisco International Airport (SFO), consistently ranked in the top 8 amongst 53 agents in both sales and service monthly

• Increased monthly ride goals by 16% with strategic marketing plan targeting body shops, major service centers, and insurance agencies

• Cold called potential insurance replacement rentals daily and closed all sales calls by locking up a reservation

• Through superior marketing tactics and excellent customer service, converted a nationally recognized dealership in San Francisco Toyota from a major competitor to utilize Enterprise for their rental needs going forward Wells Fargo – Campbell, CA Jul. 2015 – Jun. 2017

Professional Teller

• Utilized CRM interface to identify financial solutions for valued clients, exceeded quarter sales goals by 17%

• Performed high volume audits of ATMS, vaults, and dispensers to ensure quality and customer satisfaction daily

• Identified and prevented fraudulent activity using an object image browser to diminish risks and losses

• Processed transactions attentively and accurately maintained cash drawer of over $50,000 daily

• Supported customer transactions through engaging, identifying and referring clients to different leveled products

• Exercised various sales pitches to maximize revenue, further financial relations, and improve customer retention EDUCATION

San Jose State University, San Jose, CA Graduated: May. 2017

• B.S., Business Administration, Concentration in Management Information System (MIS)

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