Front Office Manager
Resume:
WORK EXPERIENCE
Front office manager
AYLA GRAND HOTEL - Al ain
March 2018 to Present
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met Duty Manager & front office in Charge
Nova Park Hotel (MH Group) - Sharjah
December 2013 to January 2018
RESPONSIBILITIES:
• Trains, cross -trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate NADER
RAMSIS
Al ain
addqw5@r.postjobfree.com
My main objective is to work in a reputable establishment, Where I believe my interpersonal skills and languages could be an asset. I am a team player, and a committed employee.
personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management. Duty Manager
Sharjah carlton - Sharjah
November 2012 to December 2013
- Manage and maintain all year or seasonal lodging facilities.
- Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
- Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
- Answer questions about hotel policies and services. They also resolve customers complaints.
- Arrange telephone answering service, mail delivery, and answers customers questions about area.
- Use computers to order food and beverages, or prepare reports.
- Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
- Inspect hotel for cleanliness and appearance.
- Coordinate front-office duties and resolve problems.
- Greet and register guests.
- Show, rent, or assign rooms or cabins.
- Collect payment and record money earned and spent.
- Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
- Interview and hire staff.
- Assign duties to workers and schedule shifts.
Night Manager- Duty Manager
Al MANZEL HOTEL APARTMENTS - Abu Dhabi
May 2008 to November 2012
- Responsible for overall hotel during the night, ensuring the welfare and comfort of all guests.
- Under the general direction of the Rooms and guest service, and within the limits of established local hotel policies and procedures, assists in overseeing and directing all aspects of Front Office operations.
- Must resolve all operational problems where possible.
- Works with the security ensuring that they carry out their duties as assigned.
- Hand over any outstanding matters in the morning to the Rooms and guest services manager.
- Inspection and supervise with complete effectiveness of a hotel operation while on duty.
- Ensure consistent quality of service provided to all hotel guests.
- Responsible for carrying out given duties in a helpful and reliable manner at best of your ability and following proper hotel procedure.
- Works closely with all departments that operate at night, coordinate their effort ensuring the results are met.
- Ensure night auditing is processed accurately and timely.
- Provide input for Front Office departmental meetings.
- Promotes inter-hotel sales and in-house facilities.
- Performs related duties and special objective as assigned.
- Supervises/delegate duties to all staff within the department and to prepare their work schedules.
- Assume overall responsibility for maintaining standards to ensure furnishing, facilities and equipment is clean and in good condition.
- Schedules and regularly conducts routine inspections of areas under control.
- Informs other operating departments, notably Housekeeping of Front Office matters that concern them.
- Control & verify hotel forecast and keep department up-dated of the hotel activity.
- Establishes and maintains effective employee relations.
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Maintain night managers log book of any discrepancy or variance and found to be rectified plus mention clearly if it has been amended.
- Follow up on group bookings.
- Meets and welcome all VIP guests.
Shiik Flamingo Hotel & Resort - Kuwait
Front office supervisor:
Job Profile
-Managing the front office department for smooth operation
-Assisting the front office manager in daily administrative duties
-Monitoring the team activities for effective and smooth service
-Business development strategies and customer relationship management
-Assuring and ensuring 100% customer satisfaction through excellent service
-Resolving any difficult situation that may arise in daily operation
-Preparing and reviewing the daily reports pertaining to the hotel occupancy competition reports daily briefing sheet.
-Responsible for achievement of budgets the variables being room nights, revenue and ARR
-Responsible for team building, public relation and enhancing guest experiences Night Auditor
Job Profile
Manage and handles all the duties and responsibilities during night operation Supervising all the night staffs and coordinate various activities including banquet functions, food and beverage outlets Tour and inspect all the hotel properties coordinate with security Greet and escort all the guest during night arrivals prepare guests amenities and inspect all the early arrival rooms Preparing and reviewing the daily reports for night audit figures Amosis Tourism Co.
Tour Guide: Responsible for the complete tour of Tourist Groups, starting from arrival, accommodation, visiting all tourists places included in their package, and transferring them back to the airport for departure. Zayed Hotel - El Mohandessen - Cairo
Receptionist: responsible of cashier tasks, organizes day tours and handling the reservations work.
- Managing my own Internet Cafe
Dealing and Watching over the clients, handling the hardware maintenance, handling the software and programs instillations maters and Responsible of the Cashier Tasks.
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EDUCATION
Bachelor's in Hotel management
Egyptian Higher Institute for Hotels &Tourism - Cairo, EG 1996 to 2000
High school or equivalent in Science
Tabary Roxy School - Cairo
1991 to 1996
Middle in Science
El Gamel School
1988 to 1991
Course in German
American University in Cairo - Cairo, EG
Course in German
Goethe Institute - Cairo, EG
SKILLS
MS Excel, MS Word, Internet, IT work
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