Anna D’Agostino

#* - ** ******** ****** *****, Hamilton, ON L8M 2Y9

Res: 289-***-**** ~ Cell: 905-***-**** ~ addqvp@r.postjobfree.com

Enthusiastic & Resourceful Self-Starter

Known to be an effective team player always presenting a positive attitude

Good communication and customer service skills by phone, email and in person

Highly organized, efficient and effective leadership skills

Able to consistently meet deadlines and follow through with assigned tasks

Considerable data entry experience

Professional Experience

Joseph Brant Hospital

Housekeeping Aide 2018-PRESENT

Clean Emergency Department & Day Surgery Rooms

Mop Floors & Sanitize Bed

Keep linen bags clean

Emptying garbage

Scotiabank - Ontario Accounting Unit 1995 - 2017

Various locations - Senior Accounting Clerk

Mail / File Clerk /Return Clerk

Completed data entry for various banking components

Conducted computerized audits for 240 branches to ensure company and government regulations were consistently met

Verified auto loan documentation on each client file for completeness and accuracy

Provided training of new employees in all phases of departmental functions; demonstrated a positive and lead-by-example attitude

Balanced key ledgers including the processing of accounts receivable and payable

Partnered on social committee to organize numerous functions: Christmas Events, Staff Barbecues. Fundraised on an annual basis for local Salvation Army Chapter

Transferred branch report information to appropriate general ledger accounts

Assisted with administration of client returned mail

Joined the team to complete filing of documentation and mail distribution

Anna D’Agostino Page 2

Zack’s Women’s Clothing 2011 - 2015

Customer Service Representative – Part –Time

Ensured positive customer service experience

Completed point of sale payments including cash and credit card transactions

Coordinated daily accounts including end of day reconciliation and bank deposits

Managed tasks associated with nightly closing of location

Liquor Control Board of Ontario (LCBO) 2009 - 2013

Various locations

Customer Service Representative – Part Time

Ensured positive customer service experience

Efficiently handled point of sale payments including cash and credit card transactions

Developed product knowledge which promoted great customer satisfaction

Rotated and replenished stock

Maintained location cleanliness and safety

Education & Professional Development

Academy of Learning ~ Hamilton, ON

Completed Micro-computer Business Applications Program

Certificate courses included: Word, Excel, Access and Bookkeeping

Mohawk College ~ Hamilton, ON

Office 97 Certificate program

Conversational Italian ~ successful completion of levels 1,2,3

Karen Hall Career Academy ~ Hamilton, ON

Attained graduate status and received Banking Diploma

References Available Upon Request

Contact this candidate