Sales Customer Service

Anu Motiwala

Unit no:***/ **** ** Ave NE T*J*N* 587-***-**** ************@*****.***

Objective

To secure a position with a progressive company that will provide me with an opportunity to utilize my communication and writing skills.

Education

high school diploma 2005

Diploma in computer 2006

Skills & Abilities

●Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook)

●Demonstrated ability to learn new computer programs quickly

●Expert interpersonal and communication skills

●Known for tactful handling of sensitive, confidential issues

●Ability to resolve customer complaints

●Timely completion of polished, executive-level reports and presentations

●Reputation for dependability, honesty, dedication and enthusiasm

●Able to work independently or in a team with other administrative professionals.

Experience

●Customer service associate simons february 2017 to present

●Focused on great service beats fast service directive

●Exceptional ability to stay attentive when dealing with customers

●Clear communication skills aimed at understanding customers needs and providing corresponding services

●Proven ability to grasp product knowledge and relay product information in a concise but potent manner

●Detail-oriented and efficient in providing customer service in adverse situations

●Assertive but polite when it comes to product or service endorsement

●Self- presentation and positive attitude

●Excellent follow-up and after-sales service skills

SALES ASSOCIATE THE MOBILE SHOP August 2016- October2016

●Worked with all major telecom companies of Canada i.e. Telus, Bell, Rogers, Fido, Koodo, Virgin & PC Mobiles

●Evaluated customer’s need and demonstrating best convenient Wireless options

●Provided best customer service by giving transparent and satisfactory response

●Maintained standards of the mobile shop and reviewing sales performance and inventory reports

●Making inventory counts of mobile phones and accessories etc.

●Managed receipt of good and services and provide administrative support to the operations manager

●Successfully delievered on all key business objectives

SUPERVISOR TIM HORTONS SEPTEMBER 2015- AUGUST 2016

Responsibilities

●Managed processing customer order

●Resolving customer order issues and escalate customer issues accordingly

●Providing customers with product and service information

●Researched requested information using available resources

●Follow up customer calls where necessary

●Providing superior guest satisfaction by exceptional service

●Worked in a fast-paced environment with multi-tasking ability

●Provide support for executives and managers. Share some clerical duties, such as

●Handling correspondence between high-ranking personnel and conduct research and prepare reports

●Train and supervise other clerical staff members

●Managed Store Budget and achieving in time line

●Managed the Store scheduling and duties for the entire staff

●Handled the maintenance of the store instruments and managing quality assurance

FINANCIAL ASSISTANT DHRU CARS PVT LTD FEBRUARY 2011-JUNE 2015

●Duties of revolving around managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Taking in charge of sending and receiving correspondence, as well as greeting clients and customers

●Looked after monitoring and recording expenditures. Creating spreadsheets for reporting expenses to an office manager. As such, using bookkeeping software, such as Microsoft Excel

●Involved respond quickly and resourcefully to customer requests or concerns

●Using suggestive selling techniques to increase sales

●Responsible for giving information to customers about products

●Representation of the organization in a professional and positive manner

●Create and maintain long-term relationships with regular customers

●Assisting in all administrative tasks

●Taking care of the customer’s needs while following company procedures

●Reports to the Director of Finance and was responsible for assisting with preparation of financial statements, maintaining cash controls supervising the payroll and personnel administration, purchasing, maintaining accounts payable and managing office operations

●Responsible for maintaining day to day financial, accounting, administrative and personnel services

●Execute marketing and visual merchandising initiatives

●REFERENCES AVAILABLE UPON REQUEST

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