Manager Marketing

Energizing Executive Forward-Thinking Strategist Business Transformation Optimizer

PROFESSIONAL EXPERIENCE

Sutherland Global Services, Clifton, New Jersey

Vice President, Strategic Transformation (2017-present)

Reports directly to the Chief Financial Officer. Responsible for Strategic Transformation projects across Sutherland Global Services C-Suite, including the implementation of evergreen financial planning. In partnership with the CTO and the CCO, designed and implemented the Change Management process for end-to-end product lifecycle (pre-sales, pipeline, transition, training and Service Delivery) including a change request process for Technology deployments. Delivered project initiatives reducing costs and headcount by 40 percent across all functions. Led the design and implementation of a new variable pay plan enabling a consistent framework, measurement, pay tables, budgeting and tracking of $80MM in payments globally for all 55K employees. Designed and deployed Strategic Executive Scorecards that are leveraged monthly to execute critical cross-functional, C-Suite efficiency projects. Designed and implemented a Time and Motion study identifying people and process optimization opportunities across the organization.

Vice President, Organizational Excellence (Business Development, HR, IT, and Finance) (2016-2017)

Redesigned the Product Introduction lifecycle tied to the relaunch of SalesForce.Com in partnership with the Chief Client Officer. Created and institutionalized a customer stratification process for Deal delivery and identification of strategic partnership opportunities with Business Development. Created a new deal workbook, team structure, deal governance and architecture roles to ensure pipeline visibility and close rate. As part of the Finance Transformation, developed the Finance process lifecycle to target process improvement areas resulting in the identification and implementation of invoice cycle-time reduction ensuring faster collection of cash. Synthesized prior measurement versions to define and develop the CIO scorecard for the 10 critical metrics including measurement system definition, alignment and operational ownership. Responsible for Six Sigma continuous improvement for all enabling functions globally, implementation of Business Process Management Systems and digitization of the Sutherland Operations Blue Book. Designed and deployed the Six Sigma certification process and project stratification enterprise-wide. Delivered Change Management Champion Training to the C-Suite ensuring Six Sigma adoption. Led the Human Resources Transformation under the Chief People Officer, including process and key performance metrics (KPI) documentation feeding the implementation of a new ERP Solution.

The Oliver Group, LLC. Louisville, Kentucky

Vice President, Client Services (2015-2016)

Recruited to the privately held Human Resources Consulting firm to transform and lead implementation teams for behavioral sciences product offerings. Recruited eight Executive Coaches enabling a new coaching service. Led the operations of key accounts across all lines of business for the firm.

Las Vegas Sands Corp., Las Vegas, Nevada

Vice President, Office of the Chief Information and Innovation Officer (CIIO) (2014-2015)

Recruited to transform and manage the Global Office of the CIIO. Responsible for the global IT portfolio, communications, quality, and asset management functions for the $13B integrated resort company. Developed an IT portal for communications, socialization of operating model and a KPI dashboard. Initiated a product management discipline responsible for the scalable design of 400 programs totaling $169M across the globe. Centralized the Global PMO utilizing one delivery and governance model across all locations.

Microsoft Corporation, Redmond, Washington

General Manager, Products and Services IT (2014)

Selected by CIO to identify customer issues and maximize technology value for the $102B global IT software and services portfolio. Implemented demand management processes to best inform budget spend across 864 projects with the best ROI. Led teams to consistently represent and enhance business value realization during the budget planning process, prioritizing spend on the most profitable projects.

Microsoft Corporation, Redmond, Washington CONTINUED

General Manager, Corporate IT Transformation Team (2011 – 2013)

Led a talent management conversion across the 8,000-employee enterprise to a process-based IT organization. Established IT job and career architecture along with operating model strategy, training and portal, for the organization. Crafted and implemented strategy, processes and assessments for strategic workforce management (WFM). Developed Shared Services strategy, standards, portfolio and catalog to implement the organizational structure enabling the transformation.

General Manager, Corporate IT Solutions Delivery (2009 – 2011)

Delivered service-level management ensuring 99.999% availability on critical applications. Developed a Solutions Delivery center of excellence and established standard operating procedure to ensure execution of business continuity management, disaster recovery and capacity management initiatives. Established a critical events calendar providing pipeline launch visibility during major business events and product releases.

General Manager, Quality and Business Excellence (2007 – 2009)

Led an enterprise-wide quality organization including creation of job architecture, career profiles and maturity model for the Global six sigma community. Created and institutionalized a Chief Information Officer scorecard to measure consumer satisfaction and internal efficiencies, ultimately saving the company $18M in operating expenses.

Avaya, Inc., Basking Ridge, New Jersey

Vice President, Enterprise Quality (2006 – 2007)

Established a quality organization recruiting a team of five directors and 62 employees with a $9.2M budget. Responsible for continual improvement and supplier quality efforts across the globe.

Director, Global Technology and Operations Enterprise Quality (2005 – 2006)

Leveraging Six Sigma Lean methodology, identified fulfillment issues jeopardizing company survival in a warehouse transition; devised and implemented a plan ensuring on-time delivery.

Humana, Inc., Louisville, Kentucky

Director, Human Resources Process Excellence (2004 – 2005)

Led the transformation of HR talent management, compensation management, human capital consultancy and learning & development. Created a human capital metrics dashboard to resolve key attrition areas.

General Electric Company, Louisville, Kentucky (1998-2004)

Progressed career from Sourcing Leader for GE SmartWater to Master Black Belt for the transformation of GE’s consolidation of three business into GE Consumer and Industrial reducing call center costs by $3M.

WalMart Stores, Inc., Bentonville, Arkansas (1987-1998)

Progressed career from Assistant Store Manager, Corporate Marketing Manager and Corporate Purchasing positions in Intimate Apparel, Girls Wear and Crafts owning a $500M buy, driving market share in various buying roles. Worked directly for Sam M. Walton as his personal Marketing Manager.

EDUCATION – CAREER DEVELOPMENT

Bachelor of Science, Advertising Management – Murray State University, Murray, Kentucky

Microsoft Diversity and Inclusion Chair WalMart Leadership Institute I & II General Electric Manager Development Course Humana Business Simulator I & II AVAYA Leadership Challenge

CERTIFICATIONS

GE Six Sigma Master Black Belt Senior Professional in Human Resources (SPHR) Society for Human Resource Management Certified Purchasing Manager (CPM) ITIL V.3

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