Nitin Anand

+1-647-***-****

addqri@r.postjobfree.com

Skill Matrix

Skills

Experience in years

Project Coordinator

4+ years

Microsoft Office (Excel, Word, PowerPoint and Access)

7+ years

SharePoint

4+ years

Education

Executive MBA in IT (Information Technology) from IMT in March 2018

Master of Commerce (M.Com – major in IT) from CCS University in 2010

Bachelor of Commerce (B. Com) from Delhi University in 2005.

Technical Skills

LOMA 281 & 291 certified

Completed Tableau – Business Intelligence course from A2Z IT Consulting Inc.

Proficient in using Project Management tracking tool (Changepoint)

Experience to support 4 to 5 project managers with more than 20 projects.

Good knowledge in Tableau, MS-Office, MS Access, SQL, Hyperion, Outlook, IBM Notes & SharePoint.

Certification in Risk Management

Achievements

Got multiple appreciations (P4) from onshore partners for quick response and extended support post shift timing.

Received 2 GEM star awards, a Special award, a Q3 Shining Star, an Enterprise Service Quarterly Recognition award and a Long Service award.

Submitted 3 innovation ideas total saving of approx. $35,000

Professional Experience

SunLife Financial- Canada Apr 2018 – Current

Member Specialist

Roles & Responsibilities:

Responsible to complete all type of requests in various underwriting, claims and billing systems.

Responsible to meet all the pre-defined service levels of quality, efficiency and productivity

Setup new member record in SLF Systems and complete the member maintenance work. For Example: cancellation, reinstatement, write-off, premium breakdown, beneficiary change, reduction and increase in coverage requests.

Update member's payment information as per the requests either banking or credit card

Responsible to follow up with members for their outstanding premium on a weekly, monthly and annually basis and create reports to assign these work items to different team members

Create Ad-hoc letters for the member and Issuing policy document

Provide support to CSRs by calculating policy premium on the basis of member's age, coverage type, smoking status and Benefits

SunLife Financial- India Aug 2010 – Apr 2018

Sr. Process Associate Aug 2010 – Aug 2014

Associate Analyst – PMO Reporting Aug 2014 – Aug 2016

Project Analyst – Project Management Aug 2016 – Apr 2018

Roles & Responsibilities:

Working on CMMI guidelines and assuring all the documents are in place and updated.

Communicating with key stakeholders for regular project updates.

Assist the Project Managers in all project activities: Project Charter, Communication Plan, Demand plans, Lessons Learned, Satisfaction Surveys and ensure adherence to CMMI 3 for the design, development, testing and project management practices

Estimating L0, L1, L2 budgets for the project.

Create project schedule and resource management plan. Tracking of resource utilization.

Tracking risks, issues, action items and change requests.

Responsible to publish weekly status reports of all my projects.

Organizing kick off meetings and facilitating weekly project progress meeting.

Maintaining sign offs for required documents and conducting phase and gate review meetings.

Creating dashboard for high level project review.

Project documents maintain in SharePoint and use SharePoint workflow for Review and sign-off.

Work closely with PMO & EPMO team.

Responsible for generating complex ad-hoc reports in Excel by using multiple functions and formulas. Also used MS-Word, MS-Access and Hyperion for few of the reports.

Need to provide analysis on the basis of Actual vs Forecast and Budget for each cost center and business unit.

Provide high-level and low-level analysis on monthly and yearly basis.

Need to create deck (presentation) on the basis of our monthly analysis including Mainframe, Distributed and Consulting slides and provide to our on-shore partners for their monthly meetings and discussions.

Providing data and analysis to managements for Budgeting and Forecasting.

Need to generate weekly and adHoc report for required teams as well as projects to see trend and utilization by each team.

Changepoint Project Management Tool (PPM):

Working as a Business Unit Support for Application operations services team on Changepoint project management tool to create new projects, tasks & initiatives and assign resources as per the requirement.

Adjust their time entries as per the request.

Resources assign to the requested tasks and do the resource planning in PPM

Need to generate weekly and adhoc reports for required team as well as projects to see trend and utilization by each team and resource.

MetLife GOSC Dec 2008 – Aug 2010

Sr. Process Associate

Roles & Responsibilities:

Generate multiple reports from certain applications on daily basis and do cleaning and formatting as per operation team’s requirement

Automated reports for different teams and prepare dashboards on daily, monthly and quarterly basis to provide team’s productivity, quality, utilization and efficiency

Generate timely and accurate reports for analysis. Creating MIS/Dashboard report and presenting it to the concern Department

Work on sunnovation sheet and discuss our analysis with onshore partners on weekly calls

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