ISABELLE FILLON

Sherman Oaks, CA ***** addqqy@r.postjobfree.com C: 310-***-****

OVER 10 YEARS EXPERIENCE AS EA/PA

Customer Service

French/English Bilingual

DONALD J. PLINER, Los Angeles (4/15/19-4/17/20 – Covid-19)

(Previously supported Owner as his EA while we both worked at Charles David of CA) Executive Assistant to CEO/Owner

• Maintained highest level of confidentiality and loyalty to Owner/CEO.

• Gatekeeper to Owner and provided 24/7 on-call support as needed.

• Managed CEO's time: coordinated daily priorities, appointments, tasks, meetings, deadlines, conference calls.

• Anticipated CEO’s needs.

• Prepared Agenda and compiled Board Meeting Minutes.

• Synthesized information from CEO to distribute internally. Wrote correspondence on his behalf.

• Handled international travels and processed expense reports.

• Demonstrated problem-solving and relentless follow-up skills.

• Applied technical skills to revamp product sheets and created professional line sheets of new collections.

• Traveled to Italy to support VP of International Sales at the MICAM shoe show.

• Traveled to New York office to support CEO during trade shows and office move.

• Position ended due to Covid-19

FASHION MAJOR BRANDS, LLC, Culver City (01/14-4/12/19)

(Previously supported President as his EA while we both worked at Charles David of CA) EDI Manager & Operations Coordinator

• Created Amazon NIS templates to submit new products and generated sales.

• Generated over $1M in drop ship sales.

• Managed EDI accounts (Dillard’s, Nordstrom, Amazon, DSW, Zappos…)

• Processed EDI (Electronic Data Interchange) transmissions: 850, 860, 856, 810, 846.

• Managed daily inventory feed.

• Generated and uploaded UPCs into GXS catalog.

• Managed product shipments from third-party warehouse via ERP system.

• Maintained customer and product databases.

• Processed RA’s/Credit Memos/Call Tags.

• Tracked and coordinated TOP samples.

• Presented product line and wrote orders at trade shows.

• Created product sheets with FileMaker Pro.

• Studied routing guides for samples, labeling, packing, shipping, invoicing requirements.

• Processed sales orders, changes, extensions, item substitutions.

• Reviewed and disputed chargebacks.

FREELANCE

French/English Translator (Interim 09/13-01/14)

• Ad quality rater for Google.

• French video streaming quality control for companies such as Netflix.

• Transcriptions of on-line French MBA courses.

• Provided closed captions for local movie studios.

• Translated, edited, and proofread (legal, medical, general…) for translation agencies nationwide. LEVINE LEICHTMAN CAPITAL PARTNERS, Beverly Hills (11/12-08/13) Executive Assistant to both Founders

• Gatekeeper to Executives’ offices.

• Maintained four outlook calendars and arranged conference calls in various time zones (U.S/Europe).

• Managed domestic and worldwide travels with firm’s private jet.

• Prepared up-to-the-minute detailed itineraries with point-to-point ground transportation.

• Tracked flights 24/7 to adjust calendars, reservations and coordinated new meeting arrangements.

• Renewed passports, visas, checked with local consulates for additional requirements.

• Prepared expense reports in multiple currencies.

• Planned private events: established a budget, booked venues and staff. CHARLES DAVID OF CA, Culver City (05/06-09/12). Company was sold. Executive & Personal Assistant to the Founder and to three consecutive Presidents

• Simultaneously supported the Founder of a multi-million-dollar family-owned footwear company and three consecutive Presidents: calendar, appointments, meetings, etc.

• Organized international travels to factories.

• Wrote bilingual correspondence on behalf of Founder, applying proven proofreading techniques, learned at La Sorbonne, Paris.

• Managed and attended off-site events from budget to on-location execution. (Over ten yearly trade shows).

• Acted as the liaison between the Executives and internal departments, external contacts, and elite clientele.

• Worked unsupervised during Executives’ monthly worldwide trips.

• Analyzed and compiled data from multiple reports into a single document.

• Managed product database to guarantee an accurate follow-up of each style pre-production.

• Created French website content for E-Commerce boutique in Paris.

• Demonstrated interpersonal skills with VIP clients and provided customer service at trade shows.

• Ensured weekly back-ups of Executives’ computer files. Troubleshot equipment.

• Monitored credit report and ID protection.

• Assisted with personal work for executives and their families (medical claims, billing, third-party repairs, contractors, personal errands…)

• Flexible work schedule including OT after hours/weekends. NEUTROGENA Co-Founder, Bel Air (02/99-05/06)

Executive Assistant to the Founder

• Maintained calendar to optimize executive’s productivity: scheduled speaking engagements and international travel commitments, for various Boards of Directors meetings.

• Prepared agendas, PowerPoint presentations and minutes.

• Assumed responsibilities of two leaving employees, saving over $100,000 in annual salary.

• Successfully managed from start to finish the inventory production under strict deadlines, avoiding delays and storage fees.

• Bookkeeping in QuickBooks: accounts receivable/payable, bank statement reconciliations. Personal Assistant to the Founder

• Trusted with Founder’s personal and financial information: full access to bank accounts, owner’s signature stamp, added as a credit card holder to her personal line.

• Recognized for having the highest degree of integrity and confidentiality (jewelry safe combination, house alarm codes, keys to luxury cars and houses, art collection, including pieces featured at the Getty Museum).

• Entrusted with celebrities ‘contact information.

• Coordinated private dinner parties (personal chefs, butlers, valet parking, catering).

• Managed the maintenance and billing of three residences (Bel Air mansion, New York condo, Aspen rental property), domestic staff.

• Submitted and followed-up on medical claims. Worked with lawyers to prepare a detailed medical case, spanning over two years

• Enjoyed a very close relationship with owner and was available 24/7, during her four-month bedridden time, following spinal surgery.

EDUCATION

• Bachelor’s Degree: French, English, German (La Sorbonne College in Paris, France)

• Bachelor’s Degree: Marketing (European Federation of Schools, Paris, France)

• Bachelor’s Degree: Accounting (France)

SKILLS

• Computer skills:

o Proficient in MS applications.

o ERP system

o FileMaker Pro (database software).

o Google Docs.

o Photoshop.

o Tech-savvy

• Languages:

o Fluent English/Native French.

o Basic German knowledge.

PERSONAL

Dual French/American citizenship.

Ballroom dancer.

Excellent references available at https://www.linkedin.com/in/isabelle-fillon-b950b475/

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