Social Media Customer Service

RENEE M. HAWKINS

Salt Lake City, UT ***** 617-***-**** **************@*****.***

Accomplished and dynamic professional with 15 years’ experience in the financial services sector with recognized success in recruiting, client relationship management and customer service. Eager to contribute time management and organizational skills to effectively prioritize multiple objectives and achieve volume goals in fast paced environment. Enthusiastic individual and excellent communicator, with ability to establish and maintain strong working relationships with cross-functional teams and a diverse clientele. Proven track record managing high volume accounts to generate sales, drive business objectives, and provide exceptional customer service.

CORE COMPETENCIES

• Recruiting • Client Relationship Management • Sales • Contracts • Vendor Management

• Crisis Management • Document and Database Management

PROFESSIONAL EXPERIENCE

Collabera, Salt Lake City, UT 2019 – Present

Senior Technical Recruiter

Recruit and source technology sector candidates for a Fortune 50 company using our existing database, direct recruiting, referrals, LinkedIn Recruiter as well as many other social media platforms, career fairs, and local universities

Strategize and develop recruiting practices for Des Moines market

Supporting and partnering with both domestic and international offices to fill various client needs such as: AI Conversational Designers, Chatbot Developers, Linguist, Developers, Cloud, C#, Business Analysts, Project/Program Managers, ETL, Oracle DBA, Data Analyst, Scrum Masters/Agile Coaches

Attend monthly PMI events, and quarterly Skillsfest events, and yearly PDD (Professional Development Days)

Coach candidates on resume writing, interview preparation and career development

Lead the full-cycle recruitment process for consultants specializing in various technical classifications: sourcing, screening, interviewing, checking references, extending offers, and negotiation of compensation packages

Source and recruit on a high volume of requirements on a daily/weekly basis

Attend qualification meetings in order to gather information and specifications from hiring managers

Robert Half, Des Moines, IA 2017 – 2019

Strategic Account Staffing Manager

Recruit and source financial sector candidates for a Fortune 50 company using our existing database, direct recruiting, referrals, LinkedIn as well as many other social media platforms, career fairs, and local universities

Phone screen candidates and conduct in-person and live video interviews to evaluate skillset, work history and identify career goals

Provide on-going communication and career guidance to candidates; coaching, effective problem resolution, professional development, and updates on market conditions

Coordinate and place well-matched candidates to fulfill client job orders and ensure client satisfaction

Coach candidates on resume writing, interview preparation and career development

Successfully manage approximately 75+ candidates per month on assignment including placement, day-to-day management, coaching, and termination

Analyze client requirements against qualifications of candidates and match the best candidate with client needs, as well as package the candidate for presentation to client

Met with hiring managers to job shadow and develop clear job requirements

Participate in daily team meetings to strategize on open and upcoming positions, and drive accountability on personal performance and team goals

Achieved 1000 billable hours within first year of employment

Individually generated over $400k in gross margin in candidate billing

Manage a weekly connect goal of 150 new and existing candidates

Assisted in training new hire internal employees under the guidelines of Robert Half processes

Enhance company culture as the Fun-Committee leader of our team by organizing holiday parties, team-building events, and themed quarterly blitzes to drive business

New Penn Financial, Boston, MA 2015 – 2016

Loan Processor

Processed, underwrote, and closed mortgage applications within corporate lending guidelines

Provided exceptionally noted customer service to mortgage loan applicants

Communicated extensively with diverse personnel and company contacts

Assembled required documentation for processing and underwriting on each transaction

Informed borrowers and related parties of loan options, market conditions, documents and other requirements needed to close the loan

Ordered appraisals, title commitments, FHA case numbers, and verifications of employment, mortgage, and rent

Acted as a liaison between mortgage consultants, clients and vendors

Appropriately maintained and secured highly confidential information and documents

First National Title & Escrow, Boston, MA 2014 – 2015

Vice President, Division Manager of Business Development

Opened and operated Boston office for First National Title & Escrow

Lead sales efforts throughout New England and built the company brand throughout the East Coast

Developed client relationships, and maintain accounts and client satisfaction

Facilitated training classes for mortgage lenders and realtors pertaining to industry regulations

Planned and hosted events to drive business and brand awareness

Recruited new talent for employment

Wells Fargo Home Mortgage, Arlington, MA 2012 – 2013

Loan Document Specialist

Supported one of the leading Mortgage Consultants in the entire company processing government, conforming and non-conforming loan products, including analyzing and validating data

Main contact point for the clients throughout their loan process, requesting and gathering all required documentation while ensuring a high level of customer service is consistently provided

Consistently met or surpassed high-volume goals

Appropriately maintained and secured highly confidential information and documents

Wells Fargo Bank N.A. through AppleOne Inc., Minneapolis, MN 2010 – 2011 Legal Process Specialist

Responsible for drafting, negotiating, and analyzing contract relationships in a broad range of risk and value amounts

Handled all Marketing/Events Agreements, Contingent Labor and Consulting Agreements, Human Resources Agreements, Office Equipment/Supplies Agreements

Updated and maintained internal database with agreement status and details

Acted as a liaison between vendors and Wells Fargo Executives to fully execute agreements

Wells Fargo Home Mortgage, Minneapolis, MN 2000 – 2004

Funding Department Purchase Clearing (2004)

Handled all incoming files/deficient loans; checked for accuracy and communicated with clients to obtain missing information

Faxed, matched and filed Purchase Clearing notices and confirmations

Managed relationships with clients to build a strong sense of partnership

Worked with clients to facilitate rapid issue resolution

Maintained inventory as well as prepared and sent all outgoing and incoming daily mail

Mortgage Loan Specialist III (2000 -2004)

Processed, underwrote, and closed mortgage applications within corporate lending guidelines

Provided exceptionally noted customer service to mortgage loan applicants

Communicated extensively with diverse personnel and company contacts

Acted as a liaison between mortgage consultants, clients and vendors

EDUCATION

Minneapolis Community College, Minneapolis, MN 2002-2004

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