Service Manager
Resume:
KIGGWE WILLY
Senior Waiter & Barista
Dubai, UAE
Email: addql4@r.postjobfree.com
Skype: addql4@r.postjobfree.com
https://www.linkedin.com/in/kiggwe-willy-a94849184/
PROFESSIONAL EDUCATION
Diploma in Hotel Management
Namasuba college, Kampala, Uganda
2012 - 2014
TRAININGS TAKEN
HACCP training
Coffee training
Basic food hygiene
COMPUTER SKILLS
Plus Level hospitality software
Windows, MS-Office
LANGUAGE SKILLS
English
ACADEMICS
Uganda Advanced certificate of education
Meridian college
Uganda Certificate of Education
Molly and Paul high school
PERSONAL ATTRIBUTES
I am an excellent communicator, with a friendly personality
I am very comfortable interacting with and helping guests
Self-confident and motivated to take up challenging assignments
Capable team player to work with people at all levels with strong interpersonal and communication skills
PASSPORT & VISA DETAILS
I hold a valid Ugandan passport
Passport no: B0960403
Visa Status: Employment
PERSONNAL DETAILS
Marital Status: Single
Date of Birth: 24/01/1992
INTRODUCTION
I am a hardworking and motivated F&B professional with over 7 years of rich experience in the Food and Beverage and Hospitality service industry with one of the most recognised brands in UAE and Uganda.
I hold a Diploma in Hotel Management and have done multiple trainings to enhance my knowledge and skills.
Committed to and passionate about providing quality service of a high standard in all aspects of the service industry, I have consistently exceeded expectations through hard work and constant learning.
SKILLS SUMMARY
AWARDS & APPRECIATIONS
Employee of the Month, December 2018, at Pizza Express
Certificate of Appreciation for Outstanding Contribution in 2018 Mystery Audit at Jazz JLT
WORK EXPERIENCE
Jazz Pizza Express,
Jumeira Lake Towers, Dubai
Senior Waiter & Barista
Sept 2016 – present
Chilis, Dubai
Emirates International Restaurants LLC
Bartender / Waiter
Sep 2015 - Sep 2016
Kampala Serena Hotel
Promoted to Supervisor, July 2014
Joined as Waiter, 2011
2011 – Dec 2011
CURRENT RESPONSIBILITIES
Responsible for giving the best possible hospitality experience
Greet and welcome guests promptly in a warm and friendly manner.
Assist guests with table reservation and seating.
Ensure guests are serviced within specified time.
Ensure good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language
Answer any questions regarding menu and assist with menu selections.
Anticipate unexpected guest need and reacts promptly and tactfully.
Apply service techniques correctly at all times, and serve Food & Beverage items with enthusiasm.
Record transaction/orders in Point of Sales systems at time of order.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests for feedback on each food course and beverages.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
Present accurate final bill to guest and process payment.
Ensure the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Ensure that hotel brand standards and SOP's are consistently implemented.
Complete closing duties, restocking items, turning off lights, etc.
Any duties related to F&B service assigned by the manager
DECLARATION
I hereby declare the above given information is correct & complete to the best of my knowledge & belief.
Kiggwe Willy
Up-selling
Cross-selling
Expertise in F&B Service
Anticipate Guest Needs & making recommendations
Service Excellence
Training new & existing employees
Wide Knowledge of different cuisines
Ordering Stock Replenishments
Cash Management
Keeping track of stock
Contact this candidate