NICOLE D. STOCKER

719-***-****

addqk7@r.postjobfree.com

SUMMARY

An administrative leader skilled office efficiency and productivity. I strive to create an organized and effective workplace where customers are heard, valued and trusted. Excel at improving systems and procedures. Skilled in:

Time management

Self motivated and directed

Confidentiality, privacy

Reliable, enthusiastic, dynamic

PROFESSIONAL EXPERIENCE

BUSINESS MANAGER

Pikes Peak YMCA, Colorado 2016 – 2020

Responsible for office management and administrative support. Lead human resources, hiring, personnel development, complaint mitigation and organizational efficiency. Maintained consistency and quality in a center that saw extreme leadership turnover each year.

●Complete full employment life cycle to include recruitment, on boarding and termination.

●Oversee payroll, job coding with correct pay rates, and staff performance reviews for 100+ employees.

●Manage risk management compliance for all center staff (HIPAA, ADA compliance, child abuse prevention, CPR, oxygen, AED, first aid)

●Grew in role to become Association wide hiring manager for all sports applicants.

●Liaison to Association corporate headquarters for employee job satisfaction, payroll discrepancies, exit interviews, director grievance and performance issues.

●Lead over new hire staff orientations and onboarding with focus on YMCA mission and core values.

●Coordinate staff, Board, and community efforts for fundraising support campaign annually totaling $80,000.

●Developed new hire materials and timelines for directors and applicants increasing accuracy and timeliness of processing.

●Grew revenue through facility rentals involving contract negotiations, invoicing, and receipt of payments.

●Initiate Kronos payroll system standard operating procedures to train directors.

●Collaborate with Colorado Department of Education in managing a $222,000 annual federal grant through fiscal accountability/reporting, program evaluation and budget sustainability for Fountain school district’s Welte Education Center serving disadvantaged and at-risk youth

●Ran successful business operations for highest-assisted membership population in the Association while supporting three executive directors in four years.

ACCOUNTING AND HUMAN RESOURCE DIRECTOR

Blue Star Management Group, Colorado 2012 – 2016

Promoted to oversee five companies accounts payable and receivable functions. Established and supervised Human Resource department and corporate operations for Blue Star Management Group, a retail dining and hospitality organization featuring some of the highest-rated restaurants in Colorado Springs.

●Centralized payroll, human resources and tax functions for multiple locations.

●Managed 3.5 million in annual revenue and one-half million in payables.

●Briefed team on weekly analysis of current trends in labor, purchasing, and sales while making cash flow decisions as needed.

NICOLE D. STOCKER PAGE 2

●Coordinated, organized and disseminated team goals, procedures and growth opportunities.

●Relayed information on modern business practices in labor, purchasing, and sales.

●Organized and paid payroll and sales tax reports bi-weekly, quarterly and annually for 112 employees.

●Accurate and timely submission of deadline driven reports and financial statements.

●Maintained Blue Star Group annual financial and business calendars.

●Designed and implemented central communication center for new hire policies and procedures.

SALES AND MARKETING MANAGER

The Blue Star Restaurant 2005 – 2012

Planned, organized and executed more than 180 annual corporate and private events for local multimillion-dollar hospitality group.

●Established and built relationships with five pharmaceutical companies and grew revenue by 10%.

●Designed and disseminated company-wide advertising, marketing, promotions and customer feedback.

●Generate invoice, handle 3rd party billing contracts for facility usage.

●Created customers e-newsletter using constant contact and grew distribution list to 1,100 customers within first year.

●Established and implemented event booking protocols and execution standards that improved client satisfaction.

●Researched and materialized contact management database for sales leads, resulting in increased lead generation and client retention.

ATHLETE PROGRAM DIRECTOR

U.S. FIGURE SKATING, Colorado 2000-2005

Designed, coordinated and executed athlete development, coaching, and sports sciences and medicine educational programs for over 1,200 developmental figure skaters, coaches and parents for national governing body of figure skating.

●Managed a combined program budget of over $600,000.

●Program oversight and event director for volunteer faculty selection, budget, program content, event logistics, post event reports and analysis.

●Arranged sports science professionals and keynote speakers travel, and meeting essentials.

●Secured performance grant from United States Olympic Committee allowing program expansion.

●Coordinated volunteers (orthopedic surgeons, VIP speakers, sports science professionals, keynote speakers) travel, special requests and meeting requirements.

●Created participant testing schedule for 64 athletes per day to attend six testing sessions inclusive of transportation logistics.

●Created a three-year plan for continuity of program content, faculty and message delivery.

●Tracked educational effectiveness through analysis of measurable performance indicators.

●Streamlined programs by establishing and sharing meeting agendas and expectations.

●Assisted Senior Director of Athlete Programs with correspondence, event scheduling and budgets.

EDUCATION / PERSONAL

University of Florida, Gainesville, Florida

Bachelor of Science, Health Science Education specializing in Wellness and Promotion

Division 1 Scholarship Gymnast, Academic All-American, Graduated with honors

Brand Activation Team member for Olympic City USA

20 weeks AAPC – Medisense Physician Coding for CPC Class

Sitting for Certified Professional Coder Exam June 2020

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