Social Media Manager
Resume:
Hiba Fouad Raies
****.*.*****@*****.***
EXPERIENCE (12 Years)
Unilever, KSA Jeddah, KSA
Workplace Service Manager, KSA
Jan 2018 – Ongoing
Managing Budget of SAR 7 Million
Lead Workplace Services organizational and service delivery transformation across the geography.
Manage day to day operations of in-house teams and service provider (s) across the geography.
Resolve performance and quality issues, escalating to Regional lead where required, ensuring timely resolution.
Deliver harmonization and continuous improvement projects aimed at improving cost and service.
Identify opportunities to improve understanding of business requirements
Adoption of the services and work with key stakeholders.
Ensure timely and accurate performance reporting.
Suggest changes and improvements to metrics SLA’s, KPI’s, etc.
Facilitate regular performance reviews with service providers and/or insourced operations teams with LT.
Review of service performance and actual cost & consumption and cost & consumption forecasts with client
Medium to long-term joint business planning
Escalate un-resolved issues to Regional and Global Service Operations
Run client service perception survey
Workplace Service Lead, Unilever factory KSA l BUL Jan 2017 – Jan 2018
Delivery and managing of day-to-day service in line with established service levels.
Logistic and arranging responsible in annual day events, Ramadan Iftar, labors day, visit and VIP visits.
Identify trends, actions and opportunities to improve the business requirements.
Successfully delivery of facilitate performance to stockholders and suppliers.
Reporting of service performance with clients and 3rd parties.
Creating long-term business planning alignment with global WPS.
Providing ETS projects updates to clients.
Run client service perception survey and operations and teams. RSGT – Red Sea Gateway Terminal Jeddah, KSA
Assistant Manager, Corporate Communication and PR
2015 – 2016
Prepared annual communications & PR plan and budget.
Updated and maintain corporate identity guidelines on a regular basis.
Identified, developed and executed communications strategy for corporate communications tools and channels.
Responsible for designing all corporate announcements and news, website and intranet.
Logistic and arranging responsible in all corporate events, family day, labors day, media, visit and VIP visits
Managed social media, press release and advertising content and designs.
Assist and guide all departments on using the corporate identity of RSGT’s guidelines.
Created design and implement corporate and promotional materials, both print and electronic.
Responsible in development and execution of RSGT corporate gift items.
Represented RSGT on marketing events and project teams as necessary.
Worked with advertisers for timely and useable ad submissions.
Promoted products and services through public relations initiatives.
Developed fresh story ideas.
Helped the CCD Manager with developing marketing communications campaigns.
Copyedited, proofread, and revised communications. Executive Corporate Communication and PR
2013 – 2014
Managed company brand and maintain the company’s identity.
Created and launched press releases and marketing campaigns.
Drive corporate strategy and message development, pitch and announcement strategies.
Developed branding initiatives, internal communications and external relations.
Designed and developed internal publications such as newsletters, releases, announcements, publications etc.
Conducted research into relevant topics for presentations and reports.
Supported the adherence of the organization’s communications standards.
Organized visits of VIP, Students and popularly.
Corporate gifts creation and design with ensuring identity implementation. Admin Assistant / Work place Services
2012
Took the responsibility with all Departments regarding their Requirement.
Prepared Department Presentation (Monthly Report).
Provided assistance in Stationary & Pantry inventory.
Prepared all the circulars and email shot design in creative and smart way to connect with RSGT employees.
Covered communication department responsibility.
Event arrangement.
Focused on customer and provided high-quality service that addresses their business (external), or Division/Dept. (internal). Personal business
Owner of a Photographer Company
2009 – 2011
Summary: Working with clients to discuss the images they require and how they want to use them, Editing and retouching images. Managed the business aspects of the work, including administration, scheduling work, invoicing and basic accounting; developed a good portfolio, building a network of contacts and achieving a reputation for quality and reliability in order to secure future assignments. K.P.M.G Tax, Audit and Advisory International Company Admin Assistant
2007 – 2009
Summary: Organizing files in global server Document formatting / Analysis of financial reports / Follow up with departments for reports. Dar Alkawader Alwataneah Engineering Company
Office Coordinator
2007
Summary: Customers meeting arrangement/ organizing files/ Reporting writing/ external graphic designs CAREER OBJECTIVE
Seeking long term employment in an organization
where I can grow professionally and further enhance my skills, knowledge and experience to face and
overcome the challenges of today’s changing work
environment.
Personal Information
Date of Birth: Feb 3, 1984
Nationality: Saudi
Driving: Yes
EDUCATION
Bachelors
King Abdulaziz University
2002 – 2007
Bachelor Degree in Islamic Art
Achievement & Projects
RSGT Website 2015
Recycling 2014
RSGT Branding Guidelines 2013
Establishment of a company 2010
Trainings & Courses
Six Sigma 2015
Leadership and Management 2015
Skills of Communicating 2014
PR Campaigns: From Planning to Execution 2013
English Course 2012
Business writing skills 2010
English Course “Go ahead” 2008/09
Computer Design programs 2008/09
Secretarial 2008/09
Communication Skills Courses 2008/09
Customers Service 2008/09
Software Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Photoshop
Illustrator
MS Publisher
Key Skills & Competencies
Excellent communication skills.
Fast learner
Work confidently within a group
Time Management
Determination to get things done
Activities planning
Able to motivate and direct others
Service delivery
PM and change management skills
Leadership capability
Lead a complex transformation
Communications
Service delivery mindset
Service excellence mindset
Organizational awareness
Change Catalyst
Strategic influencing
Team leadership and commitment
Remote management skills
Languages
Arabic (Native)
English (Intermediate)
ORGANIZATIONAL HIERARCHY
Reporting to:
Work Place & Travel Service Manager (Middle East)
Direct Reports:
15 employees
LinkedIn Profile:
https://www.linkedin.com/in/hiba-f-raies-18a4b231/
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