Hiba Fouad Raies

addqcx@r.postjobfree.com

+966-*********

EXPERIENCE (12 Years)

Unilever, KSA Jeddah, KSA

Workplace Service Manager, KSA

Jan 2018 – Ongoing

Managing Budget of SAR 7 Million

Lead Workplace Services organizational and service delivery transformation across the geography.

Manage day to day operations of in-house teams and service provider (s) across the geography.

Resolve performance and quality issues, escalating to Regional lead where required, ensuring timely resolution.

Deliver harmonization and continuous improvement projects aimed at improving cost and service.

Identify opportunities to improve understanding of business requirements

Adoption of the services and work with key stakeholders.

Ensure timely and accurate performance reporting.

Suggest changes and improvements to metrics SLA’s, KPI’s, etc.

Facilitate regular performance reviews with service providers and/or insourced operations teams with LT.

Review of service performance and actual cost & consumption and cost & consumption forecasts with client

Medium to long-term joint business planning

Escalate un-resolved issues to Regional and Global Service Operations

Run client service perception survey

Workplace Service Lead, Unilever factory KSA l BUL Jan 2017 – Jan 2018

Delivery and managing of day-to-day service in line with established service levels.

Logistic and arranging responsible in annual day events, Ramadan Iftar, labors day, visit and VIP visits.

Identify trends, actions and opportunities to improve the business requirements.

Successfully delivery of facilitate performance to stockholders and suppliers.

Reporting of service performance with clients and 3rd parties.

Creating long-term business planning alignment with global WPS.

Providing ETS projects updates to clients.

Run client service perception survey and operations and teams. RSGT – Red Sea Gateway Terminal Jeddah, KSA

Assistant Manager, Corporate Communication and PR

2015 – 2016

Prepared annual communications & PR plan and budget.

Updated and maintain corporate identity guidelines on a regular basis.

Identified, developed and executed communications strategy for corporate communications tools and channels.

Responsible for designing all corporate announcements and news, website and intranet.

Logistic and arranging responsible in all corporate events, family day, labors day, media, visit and VIP visits

Managed social media, press release and advertising content and designs.

Assist and guide all departments on using the corporate identity of RSGT’s guidelines.

Created design and implement corporate and promotional materials, both print and electronic.

Responsible in development and execution of RSGT corporate gift items.

Represented RSGT on marketing events and project teams as necessary.

Worked with advertisers for timely and useable ad submissions.

Promoted products and services through public relations initiatives.

Developed fresh story ideas.

Helped the CCD Manager with developing marketing communications campaigns.

Copyedited, proofread, and revised communications. Executive Corporate Communication and PR

2013 – 2014

Managed company brand and maintain the company’s identity.

Created and launched press releases and marketing campaigns.

Drive corporate strategy and message development, pitch and announcement strategies.

Developed branding initiatives, internal communications and external relations.

Designed and developed internal publications such as newsletters, releases, announcements, publications etc.

Conducted research into relevant topics for presentations and reports.

Supported the adherence of the organization’s communications standards.

Organized visits of VIP, Students and popularly.

Corporate gifts creation and design with ensuring identity implementation. Admin Assistant / Work place Services

2012

Took the responsibility with all Departments regarding their Requirement.

Prepared Department Presentation (Monthly Report).

Provided assistance in Stationary & Pantry inventory.

Prepared all the circulars and email shot design in creative and smart way to connect with RSGT employees.

Covered communication department responsibility.

Event arrangement.

Focused on customer and provided high-quality service that addresses their business (external), or Division/Dept. (internal). Personal business

Owner of a Photographer Company

2009 – 2011

Summary: Working with clients to discuss the images they require and how they want to use them, Editing and retouching images. Managed the business aspects of the work, including administration, scheduling work, invoicing and basic accounting; developed a good portfolio, building a network of contacts and achieving a reputation for quality and reliability in order to secure future assignments. K.P.M.G Tax, Audit and Advisory International Company Admin Assistant

2007 – 2009

Summary: Organizing files in global server Document formatting / Analysis of financial reports / Follow up with departments for reports. Dar Alkawader Alwataneah Engineering Company

Office Coordinator

2007

Summary: Customers meeting arrangement/ organizing files/ Reporting writing/ external graphic designs CAREER OBJECTIVE

Seeking long term employment in an organization

where I can grow professionally and further enhance my skills, knowledge and experience to face and

overcome the challenges of today’s changing work

environment.

Personal Information

Date of Birth: Feb 3, 1984

Nationality: Saudi

Driving: Yes

EDUCATION

Bachelors

King Abdulaziz University

2002 – 2007

Bachelor Degree in Islamic Art

Achievement & Projects

RSGT Website 2015

Recycling 2014

RSGT Branding Guidelines 2013

Establishment of a company 2010

Trainings & Courses

Six Sigma 2015

Leadership and Management 2015

Skills of Communicating 2014

PR Campaigns: From Planning to Execution 2013

English Course 2012

Business writing skills 2010

English Course “Go ahead” 2008/09

Computer Design programs 2008/09

Secretarial 2008/09

Communication Skills Courses 2008/09

Customers Service 2008/09

Software Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Photoshop

Illustrator

MS Publisher

Key Skills & Competencies

Excellent communication skills.

Fast learner

Work confidently within a group

Time Management

Determination to get things done

Activities planning

Able to motivate and direct others

Service delivery

PM and change management skills

Leadership capability

Lead a complex transformation

Communications

Service delivery mindset

Service excellence mindset

Organizational awareness

Change Catalyst

Strategic influencing

Team leadership and commitment

Remote management skills

Languages

Arabic (Native)

English (Intermediate)

ORGANIZATIONAL HIERARCHY

Reporting to:

Work Place & Travel Service Manager (Middle East)

Direct Reports:

15 employees

LinkedIn Profile:

https://www.linkedin.com/in/hiba-f-raies-18a4b231/

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