Customer Service Representative
Resume:
Curriculum Vitae
Ruxandra Calinovici Frincu
****.***@*****.***
PERSONAL DETAILS
●Date of Birth: November 22, 1985
●Place of Residence: Dubai, UAE United Arab Emirates
●Nationality: Romanian
CAREER OBJECTIVES
Looking to join a progressive organization that has the need for a motivated person, effective in problem solving as well as in daily targets, flexible, responsible, creative, with great communication and coordination skills as well as fluency in six languages and high standard of professionally delivered service. I am seeking new opportunities to apply my skills.
AREAS OF EXPERTISE
●Multilingual (fluent): English, German, Spanish, Italian, Czech and Romanian
●Cultural awareness
●Professionality
●Communication & Customer service orientation
●Time management & Working under pressure
PROFESSIONAL EXPERIENCE
2018 - March 2020 Ground Services Agent, Travco and Arabian Adventures Cruise Departments
●Crowd management
●Departures and arrivals handling
●Immigration procedures
●Check in procedures
●Problem solving
2016 - 2018 Maternity Leave
2010 – 2016 Customer Service Representative, Emirates Airline, Arabian Adventures (Tourism Company) in Dubai, UAE United Arab Emirates
●bilingual guided tours in the city as well as in other regions of UAE, handling groups of up to 45 pax (tour guide license).
●handling incentive high profile groups individually or as part of a team, depending on group size.
●handling of cruise passengers, coordination with cruise crew members (Costa, MSC, Royal Caribbean).
●multitasking, time management, excellent multilingual & communication skills, customer focus and cultural awareness, ability to anticipate needs.
2009 - 2010 Public Relations, MAS Agency (Events Agency) in Valencia, Spain assisting as a hostess for different events as congresses, exhibitions and meetings at Valencia Exhibition Center:
●simultaneous translation services, promoter for products, guest welcoming.
●coordination at Ferrari’s Formula 1 main hub, dealing directly with the internal organization team and event managers.
●communication, professionalism, translation, time management, personal image.
2008 - 2009 Flight Attendant, Qatar Airways in Doha, Qatar:
●responsible for the safety, security and well being of the passengers on board while providing high standards of service.
●developed great abilities to work as part of a team in a multicultural environment.
●high attention to details, time management, customer service, first aid knowledge.
2007 Receptionist, Leading Crew in Santiago de Compostela, Spain:
●administration and secretarial tasks at the flight attendant training centre.
●schedule organization and communication between the organization and students.
2006 Waitress/Events assistant Hotel Parkhotel in Brno, Czech Republic:
●administration, food & beverage handling at the lounge and pool bar of the hotel.
●assisting the decoration and preparation of the hotel spaces for various high profile events (weddings, wine tasting, meetings).
2004 - 2005 Waitress (seasonal jobs) in Rodi Garganico, Italy:
●food & beverage handling in various venues at a touristic village, dealing mainly with families.
●assisting in the preparation of the evening settings for a large and very popular restaurant "C’era una volta".
EDUCATION & TRAINING
●August 2010 DTCM, ADTA, SNTTA Tourist Guide License, United Arab Emirates (Official Tourism Authorities). Accredited licensed to conduct guided tours across the country.
●June 2009 Master D, Valencia, Spain. Certification / Diploma Course content: Customer handling, and typology, public and guest relations, commercial and sales skills, protocol, events organization.
●May 2007 Leading Crew, Santiago de Compostela, Spain Certification/diploma European Flight Attendant Licence / First Aid Training.
●June 2006 British Council, Brno, Czech Republic First Certificate in English Language (Diploma) GPA: Grade B.
●June 2006 University of Siena, Italy Second Level (advanced) in Italian Language(Diploma) GPA: 83/100.
●June 2003 Highschool Diploma In Hotel & Tourism Management, Czech Republic GPA: 78/100.
SKILLS
Computer literate: Windows & Apple OS, MS Office (Word, Excel, PowerPoint) & Outlook for Internet Mail.
Driving license: Category B.
Ambitious, organized, disciplined and able to work hard. Orientation to new situations quickly, attention to detail and efficiency. Pro-active attitude for the company interests.
Professional experience, with fluency in six languages and high standard of professionally delivered customer service.
I remain at your disposal for any further details.
Contact this candidate