Charlie Jones LaVergne, TN 615-***-**** addpuy@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/charles-i-jones/

INFORMATION TECHNOLOGY (IT) OPERATIONS ANALYST

User Solutions Strategy Development High-performance Teams

Exemplary record in organizational goal attainment through high-quality information system administration.

Accomplished, self-motivated, and adaptable IT Operations Analyst and award-winning United States Army Veteran with 15+ years of progressively responsible experience helping companies to achieve their goals. Deep experience in operating/maintaining in-house systems, including performing system backups, troubleshooting, and configuring equipment. Adept at seeing projects through to completion; have completed hundreds of IT projects. Solid record of success in interpersonal communication at all levels, and coordination of teams (of six people). A data-driven, results-oriented leader. Excited to continuously learn new technologies and concepts.

Key Strengths:

Project Management Operations Research/Analysis Computer Operations Servers/Workstations Data Communications Networking End-user Support Security Customer Service User Relationship Cultivation Innovative Goal Attainment Empowering Leadership Personnel Management Problem-solving Organization Excellent Judgment Critical Thinking

Technical Skills:

MS Office Suite CA1 CA7 CA11 CA-DB2 CA-ACF2 CA-Dispatch Xerox Docuprint MVS VSE MVS TSO Solimar RemotePrint CA Unicenter CA Workload Automation CA-Dispatch Service Now Solimar and Sun Microsystems Xerox Docuprint Software IBM Tivoli Storage Manager Software

Selected Highlights

Generated time savings at Broadcast Music, Inc. by automating job scheduling; older scheduling applications required multiple refreshes of calendars for mainframe use, which prevented jobs from running; created jobs in new automated scheduler that can now be checked for past/future runs and be stopped/started from running with one-click process.

Enabled users in one week to conveniently stop and unload printers between jobs by creating a message in the printer software to stop after each job.

Helped users to operate newly installed printers by showing them the proper procedures for user-level maintenance; created onsite user instructions for other users.

Professional Experience

Broadcast Music, Inc. Nashville, TN

Operations Analyst 2013-2019

Investigate and ensure resolution of all production processing problems for batch and online services. Identify recurring and potential operations problems, and explore alternative methods for expediting problem resolution. Monitor and control direct access storage device files to ensure effective space utilization. Analyze the results of monitoring the operating system, and recommend changes to improve processing and utilization. Consult on organizational, procedural, and workflow plans, methods, and procedures. Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed, especially regarding future business expansion. Enabled all quarterly processing to be completed without errors by updating 500+ task lists and 100 runsheets over a six-week period five times a year to ensure that processing was completed in full.

Advise six shift personnel regarding production statuses; ensure complete and accurate production turnovers to next shift.

Served 500 internal users, around 100 music publishing affiliates, thousands of songwriters, and nearly 200 foreign societies.

Computer Operator 2001-2013

Assumed responsibility for monitoring, submitting, and restarting batch jobs.

Printed reports, billing statements, and checks accurately and efficiently.

Filed, recovered, mounted, and sent multiple offsite tapes used for daily, weekly, monthly, and quarterly backups.

Earlier Roles Include: Ramp Agent, Southwest Airlines; Specialist, United States Army

Awards/Honors

Army Achievement Medal (Four Times) National Defense Medal Good Conduct Medal Armed Forces Service Medal

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