Engineer Software

Mohammed Qayyum Yakub

Round Rock, TX ***** 512-***-**** addput@r.postjobfree.com

Experienced Software Engineer

Program Manager

Identify process improvements

Develop and implement solutions

Lead projects while using excellent verbal and communication skills. Accomplished and successful project leader who automated Early Program Teams website service into an automated self-serve tool, which in turn gained more customers. Hands-on expertise with demonstrating tools to clients and providing support when needed. Identify and implement possibilities for improvement and develop and implement solutions for better efficiency.

Technical Expertise

AngularJS, C++, CSS, GitHub, HTML, HTML5, Java, JavaScript, JSP, JQuery, Node.js, PHP, Python, React, Shell Scripting, SQL, XML

Professional Experience

INTERNATIONAL BUSINESS MACHINES CORPORATION, Austin, TX

Program Manager (Early Programs Team) 2016 - Present

Coordinate and complete projects on time within scope. Oversee all aspects of projects by setting deadlines, assigning responsibilities, monitoring, and summarizing progress of projects. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Communicate with customers to ensure needs are met while looking for chances to innovate. Design creative and convincing presentations to attract potential customers to use Early Program’s services. Create and present annual roadmaps to management. Present monthly team progress.

Led project to automate website service to self-serve tool, reducing turnaround time for creating a website to less than 2 days. It attracted more customers to use the tool which increased the revenue stream.

Planned and led team for creating and maintaining 500+ websites for 50+ different IBM beta products.

Defined annual plan and allocation of development team to work for the year, meeting deadlines for customer’s satisfaction.

Mentored and guided 100+ IBM employees, improving turnaround times to create websites to less than 4 days.

Facilitated meetings with 50+ different managers of teams around the world, better understanding customers’ requirements and feedback.

Provided metrics on 75+ tickets / week to the team and managers, demonstrating progress.

INTERNATIONAL BUSINESS MACHINES CORPORATION, Austin, TX

Software Engineer (Early Programs Team) 2016 - Present

Developed and maintained Early Programs tool, mainly on the front-end using HTML, CSS, and JavaScript with occasional backend fixes in Java. Analyzed database issues by running SQL queries. Provided solutions to external clients when they encountered issues using Early Programs tools. Demoed tools and capabilities to potential customers on a regular basis.

Participated on a development team, developing, and maintaining front end of web-based software applications using JavaScript, HTML and Java.

Created more useful and interactive Help portal for Early Programs, using IBM Carbon Design System that consisted of reusable HTML and SCSS partials to build websites and user interfaces.

Designed 50+ templates for websites on Content Management System software, automating website creation process, and reducing time required to create a website from scratch.

Updated and maintained servers by applying updates and patches to meet standard required by IBM.

Migrated and redesigned 200+ outdated websites hosted on different teams’ servers to Early Program’s tools for a better visual representation.

Developed different type of forms for customers, increasing variety of audience for tools and services.

Worked on a problem reporting tool from feedback of clients, building a better communication platform between clients and customers.

INTERNATIONAL BUSINESS MACHINES CORPORATION, Austin, TX

Web Developer (Early Programs Team) 2012 - 2016

Designed, created, and maintained websites for IBM products using Content Management tool provided by IBM. Handled and delegated requests from customers daily.

Planned and led project for handling website requests by customers, decreasing time to complete the requests to less than 3 days, and bringing more customers to use the website service.

Created and updated 1K+ websites for IBM Early Programs, using CSS, HTML, and JavaScript on Content Management System provided by IBM.

Coordinated meetings with potential clients, demonstrating website services to gain more customers.

Devised plan to create a ticket portal for IBM Employees to enter requests, which in turn reduced turnaround time to 7 days from 14 days.

Helped customer with website issues or tools throughout the day, solving any problems.

Set up 500+ problem reporting tools between customers and their clients, using one of the team’s tools and providing live demos.

Documented guide of services, educating present and potential customers.

Updated and maintained 15+ servers by applying updates and patches to meet standard required by IBM.

HEWLETT PACKARD, Austin, TX

SAP Analyst (Supply Chain IT Logistics) 2011 - 2012

Created and automated daily, weekly, and monthly reports for open / closed SAP Applications tickets using sources such as Yotta, HPSM, and ALM.

First in SC IT streamlining ad-hoc ticket reporting and analysis into automated process. These reports were adapted by HP Customer Support to maximize efficiency in support operations for their organization.

Conducted root cause analysis, providing corrective actions to issues within SAP applications.

Specified and documented infrastructure that used SAP Environment for business management. Recognized by Senior Executives for being first person in HP IT to map SAP architecture.

Triaged tickets to respective queues. Created workflow analysis leading to 70% ticket queue reduction and identified areas of potential concerns for platform failures based on historical data trends.

HEWLETT PACKARD, Austin, TX

IT Engineer (Supply Chain IT Warehouse Management Systems) 2011

Conducted root cause analysis and provided correct approach to fix problems within UNIX applications.

Participated in UNIX-based server deployment for HP warehouse management.

Documented and reported to team and upper management all research evaluation of applications, software, environments, and infrastructure, expediting process for other new employees.

UNIVERSITY OF MICHIGAN, Ann Arbor, MI

IT Support (HomeCare Services) 2010 - 2011

Managed network administration, user authentication, systems, and application deployments.

Troubleshooted tickets for 300+ employees. Closed more than 500 tickets over the course of employment, averaging over 7 ticket resolutions per day, which was the highest in the team.

Participated in project for creating website for the support team, making it easier for others to learn about and contact the team.

Education

Bachelor of Science (BS), Computer Science, Wayne State University, Detroit, MI, USA

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