Front Desk Manager

ANGELICA M. NUNEZ

**** ***** ***** ● San Jose, CA 95123

Cell 408-***-**** ● ***********@*****.***

OBJECTIVE

To obtain a professional, enthusiastic, challenging position in a professional business environment. Where my experience, knowledge & background in strong receptionist -administrative & customer service skills will have valuable application.

Summary of Qualifications:

Provide and inspire outstanding customer service with a helpful mentality

Excellent written and oral communication skills

Providing courteous and professional service

Outstanding problem-solving skills

Enthusiastic, flexible and strong team player/Ability to work independently

Excellent ability to multitask and remain organized

Computer knowledge: MS Office (Word, Excel, Outlook & PowerPoint) SAP

Proven loyalty to a company and career stability

Professional appearance and demeanor maintained at all times

Qualified Trainings:

ADP Self Services

Avaya – Call Manager Attendant Console

Cisco-Call Manager Attendant Console

Programs / Software: SAP, Aperture, C*Cure, BizFlow,

How to Handle People with Tack and Skill

Take Charge of the Front Desk

Passage Point

CPR certified

State licensed security

Front desk Active Shooter training

The Better Business Writing Workshop

Indispensable Assistant

EXPERIENCE

2016-Present -Senior Receptionist

Brocade Communications Systems, San Jose, Ca.

Handle Professional Corporate Front Desk, Greet All Guests, Customers, Handle all Worldwide -internal, external phone callers Interaction with the Executive Briefing Team

Print all Guests Badges, Tracking of Temporary Employee Badges, VIP, Board of Directors, Vendor, Contractor Badges

Tracking of Incoming and Outgoing Parcels, Transportation Reimbursements, Lobby Reporting,

Emergency Response Team, Revised Reception Corporate Binder, Vendor Lists, Executive phone list,

Order Supplies for Facilities Team and Security, Pre-register Badges for All Cooperate Trainings and Seminars

Trained New Receptionist on Standards and Procedures, Filing, Reimbursement Payroll reports

Team Player, Flexible, Interaction with Building 1 and Building 2 Receptionist, Managed Cash -Vending Refunds, Overnight Parking registration, Tracking System of NDA Forms, reserved Mother’s Rooms,

2015-2016 -Beauty Ambassador

Nordstrom, Valley Fair, San Jose, Ca.

Counter Manager of Dr. Perricone MD, Customer Service

Coordinated Special Events, Trend Show, Spa Day

Product Knowledgeable, Customer Follow up

Product Stock Control, Merchandising, Cliental Building, Team Building

On Line Sales, Trained peers on new product launches, marketing, goal orientated

2011 – 2015- Facilities Coordinator

SanDisk Corporation, Milpitas, CA

Responsible for all payments, including: invoicing, POs, expense reports/budget tracking

Submit the teams check and capitol expenses requests

Develop key partnerships with executive admins to assist with their meetings and events

Partner with Procurement team to ensure payments to vendors

Coordinate companywide on-site events

Prepare service orders

Maintain facilities vendor contact list

Assist with advertising posters for any on campus events

Responsible for processing and updating new supplier’s requests

Manage the campus 5 Multipurpose Rooms and Auditorium Schedule for Janitorial staff

Process new hires including contractors and vendors for onsite services provide general administrative support to the janitorial, security, café, and executive IT crews

On Boarding New Hires

Manage Campus Mother’s Rooms and Schedule

2008 – 2011, - Receptionist

Securitas Security (SanDisk Site), Milpitas, CA

Responsible for the global front desk operations for SanDisk worldwide operations

Performed multitasking tasks by receiving and providing badges to visitors, vendors, future employee candidates, and at the same time supporting employees with overall front desk requests

Received the state security guard license

Handled inbound and outbound calls including technical support issues

Revised the monthly phone list and provided monthly end reports

Updated key goals and accomplishments

Record Keeping, filing, new hire processing and tracking incoming/outgoing badges

Experienced in using Cisco phone system, Microsoft Outlook for email correspondents and phone messages

2006 – 2008, - Business Manager/Beauty Advisor Specialist

Nordstrom – Valley Fair, San Jose, CA

Managed prestige treatment line Erno Laszlo -customer service specialist, directive selling stock control, scheduling, MIC (Manager In Cosmetics), motivated team in department in executing sales productivity

Attended event planning Trend Shows, Advanced Tech Events, personal book, DTC transfers and reported inventory, sales, shows & events to the account executive

Built clientele, coordinated Spa day with Kaiser, Santa Teresa, (Nurses week) created events for new seasonal products as well as booked & schedule appointments

Collaborated with other vendors, Advanced Tech Department vendors i.e., (Dr. Periccone, Dr Brandt, MD Skin Care, DDF, Cream De La Mer, Osmotics, Reversal, and Freeze & Kinerase & Smash Box Cosmetics

Knowledgeable of products, goal oriented, and experienced in display merchandising and marketing

2004 – 2005, - Front Desk Receptionist

Dr. Stephen R Belton MD OB/GYN, San Jose, CA

Received and greeted patients, checked messages, maintained appointments, faxing and copying, on program Meeting Maker, followed-up on patient request on a timely manner

Processed patient prescription refill requests, outgoing mail, mail sorting, new patients list and ordered blood work for patients

Filed medical charts for new incoming patients

1998 – 2004, - Receptionist, Facilities, and Administrative Specialist

Mentor Graphics Corporation, San Jose, CA

Front lobby reception duties for worldwide operations

Trained temporary and full-time employees for lobby coverage

Generated reports, scheduled room for catering, and tracked vendors

Received CPR certification

In charge of mail delivery, mail sorting, incoming/outgoing package tracking, email announcements, security and safety responses and phone directory updates

Researched and tracked new purchase orders and record keeping of vendor invoices

Focused on people and organization needs during my time at Mentor Graphics

Responsible for expense tracking and delegation of facilities task requests and follow ups

Supported and coordinated meetings and travel arrangements as well as various projects for various departments

EDUCATION

1992-1993, - Evergreen Valley College, San Jose, CA

Pattern design, basic studies, typing courses, introduction to computers

Fashion merchandising courses

Graduate of Impact School of Ministry

2003-2005, Impact School of Ministry, San Jose, CA

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