***-* ******** *****, ********, ON K*P *T* 613-***-**** addpsp@r.postjobfree.com

EDUCATION & PROFESSIONAL DEVELOPEMENT

Honours Bachelor in Social Science: Economics and Management, University of Ottawa May 2018

Lake Forest Academy High School Diploma (Chicago, IL) May 2013

Investment Funds in Canada (IFC) - Canadian Securities Institute

Food Handling Certificate

Smart Serve Certification

CPR-C and Standard First Aid

CanFitPro Certified Personal Training Specialist

Working at Heights, Fall Protection Training

SUMMARY OF COMPETENCIES

• Fully bilingual French and English, University Graduate in Economics and Management

• Banking Advisor at the Royal Bank of Canada (IFC Investment Funds in Canada)

• Over 5 years as bilingual Personal Trainer (CanFitPro CPTS)

• Demonstrated strong leadership skills through professional positions (Banking Advisor, Personal Trainer and Facilities Manager)

• Great initiative and ability to excel individually as well as in a team setting

• Former student-athlete still participating in sports

• Over 5 years part-time involvement in digital marketing

• Experience in provincial, private and education sectors

PROFESSIONAL EXPERIENCE/PLACEMENT

Royal Bank of Canada (RBC)

Banking Advisor June 2018 to August 2019

• Attending to clients’ daily banking needs. Educate clients and colleagues by providing practical and functional advice.

• Assess client concerns at the first point of contact, evaluate the required steps to resolution and fulfill each step with the clients’ best interest in mind. Include superiors and/or coworkers in the event that the problem lies outside of my analytical ability or expertise.

• Collaborate with a team of partners in a bilingual setting to solve challenges and deliver great customer service. Ability to manage difficult situations and prioritize the necessary tasks.

• Perform in various roles such as a bank teller, account manager and coach to new employees in order to achieve predetermined objectives

• Create unique and effective communication tools for clients through phone as well as email in order to convey necessary information and attract new clientele.

• Modify national marketing items to cater to our clientele in the Quebec region. For example, translating a flyer or poster from English to French to better serve our clients coming in to the branch.

University of Ottawa

Facilities Attendant: November 2017 to Present

• Supervise athletic facilities including: fitness center, basketball gyms and swimming pool

• Ensure all facilities are safe and secure

• Communicate with employees from different sectors to ensure the safety and security of everyone inside the facility. Keeping open lines of communication allows us to deal with multiple scheduling conflicts, injuries and other forms of issues simultaneously and in the most efficient way.

• Setup/Teardown equipment (basketball/soccer nets, volleyball posts)

Personal Trainer: October 2017 to March 2019

• Assess client’s needs based on their goals and experience

• Build personalized program tailored to client’s needs and objectives

• Teach clients role of each movement in reaching their goals

• Monitor progress, educate and advise clients

Fitness Attendant: September 2013 to Present

• Supervise customers and clean all equipment

• Access control and First Aid Responder

• Tips on form and exercises

• Provide a safe and secure service for all clients

City of Ottawa

Outdoor Rink Operator: January 2013 to February 2017

• Overall maintenance of the entire City of Ottawa property

• Major tasks include: clearing the snow from the ice surface, garbage removal, maintenance of the ice surface, shack maintenance, and other miscellaneous upkeep duties

Elections Ontario

Poll Clerk/Deputy Returning Officer: June 2014 to June 2016

• Greeting voters at the polling station in a neutral and professional fashion

• Processing voters’ information with a patient, enthusiastic, and welcoming attitude

• Coordinating with my co-worker to keep the voting process flowing at our station

• Guaranteeing the privacy and security of every valid voter

The Brig Pub

Busser: January 2016 to March 2016

• Worked in collaboration with my coworkers to keep business flowing at the front and back of the restaurant

• Take care of numerous customers’ needs/concerns simultaneously

• Participating in the “team first” environment implemented within the workplace (ex. Running food/drinks, server line maintenance)

VOLUNTEER EXPERIENCE

Rising Youth Basketball Tournament

· Greet 40-50 kids aged 4-14 years old and get them organized for a full day of activities

· Manage the tournament and officiate games

· Ensure safety and security of everyone involved

University of Ottawa

Hosting Canadian Olympic/Paralympic Athletes: November 2016

• Greet Olympians upon their arrival on the main campus

• Direct/lead group of elementary students through full day of festivities

• Setup chairs and tables for the meet and greet with athletes

AWARDS, QUALITIES & EXTRACURRICULAR ACTIVITIES

I find a proper balance in my life by spending time with my friends and family, learning as well as travelling. I am a former student-athlete which continues to be involved in extracurricular activities such as athletics and fitness, digital marketing along with a few others. I strongly believe that one must prioritize health and surround themselves with the right environment in order to be successful, in a sustainable manner. I am a strong advocate for wellness, as I spend most of my free time working on my physical and mental health. In the past, I have been recognized by accolades such as athlete of the year in high school, bilingual scholarships in university in addition to graduating with Honours’ from the University of Ottawa.

References available upon request

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