Manager Store

KEITH S. MARKOWITZ

*** ****** ****** **** 302-***-****

Smyrna, DE 19977 addppy@r.postjobfree.com

Results-oriented, high-energy professional with demonstrated progressive responsibility in marketing, sales and community partnership and outreach program development. Proven leadership qualities; ability to think strategically, ability to influence others, self-motivation with ability to innovate and initiate; proven interpersonal skills; demonstrated written and verbal communication skills; experience and facility with marketing analytics, ability to synthesize large amounts of data to create actionable information, strong organizational skills; strong management skills. EDUCATIONAL BACKGROUND

Montclair State University B.S. - Community Health Services; Minor, Biochemistry Upper Montclair, NJ Graduated Cum Laude

EMPLOYMENT OVERVIEW

Delaware Hospice, Inc., Newark, DE January 2017 - Present Director of Service Development

* Overall responsibility for planning and directing Delaware Hospice sales, marketing, Community Education, Transitions, Volunteer Services and all feeder programs. * Collaborating closely with the Admissions and Palliative Care teams, develop and implement plans to maintain and increase market share. * Specifically plan and direct all aspects of programs and processes designed to establish relationships in the surrounding communities and within the healthcare community throughout Delaware and Pennsylvania. * Orchestrated Compact Care Agreements with a physician lead and a hospital owned ACO’s. * Increased volunteer membership by 20% and continued the development, implementation and monitoring to ensure that Volunteer Services are provided to all programs in the organization. *Met the CMS Volunteer Cost Savings requirement for all CCN’s for 18 consecutive months. * Maintain maximum IPU ADC by developing and implementing a comprehensive community education program, including partnerships with and education of local healthcare providers, business professionals, and community leaders. * Represent Delaware Hospice by serving as the Vice-President of the Delaware Quality of Life Coalition. *Member of the Goals of Care Delaware Steering Committee working to establish a fully integrated electronic filling for the Delaware Medical Orders Scope of Treatment (DMOST) registry. Sears Hometown Outlet Stores, Hoffman Estates, IL February 2013 – December 2016 Multi-Unit Manager/General Store Manager, Newark DE

* Responsible for overseeing all sales and operations of eight stores including the leadership team of salaried managers or supervisors and hourly leads. The total number of associates supervised varies according to a combination of sales and processing volume, but mainly ranges between 15-25 Associates per unit. * Leads each store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale. * Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which include taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within Sears Outlet. * Holds each store team member accountable for their individual contributions based on their roles and responsibilities. * Manages the customer experience within each unit. *Acts as the Customer Solutions Champion. *Adheres to operational and selling processes (i.e., Shipping, Receiving, Pricing, Acct. 112, Deluxing, and Testing) and ensures performance standards are met. *Manages all Human Resources (HR) transactional processes including staffing and training; assists in action plans to improve performance. * Ensures consistency of operational processes within the stores. * Accountable for maximizing Protection Agreements, credit and other miscellaneous income opportunities within the store. * Ensures consistency of operational processes within each store. *Accountable for maximizing Protection Agreements, credit and other miscellaneous income opportunities within the stores. *Monitors and reacts to profitable revenue opportunities and aggressively support cadenced liquidation opportunities to improve gross margin and cost recovery. * Represents the Outlet Store Organization to all partners within the local market. * Understands and communicates to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements. * Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies. * Provides a safe working environment for both Associates and customers. * Partners with Outlet Repair and Distribution Center (ORDC) on merchandise repair issues. * Manages merchandise receipts, repair, and the shipping process through the ORDC. * Follows through with ORDC team on communication with regard to backroom/store operations and merchandising directives. *Performs other duties as assigned model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. * Leads by example with the highest level of integrity. Sears Holding Company, Hoffman Estates, IL August 2010 - March 2013 Store General Manager, Operations Manager

*Consistently sustain an expert knowledge of the core operational processes within a broad-line retailer (floor selling strategy, POG execution, signing, etc.). *Constructed weekly business analysis reports and detail to leadership of a $13 million a year suburban mall based unit. * Reduced shrink from 2.1% to 1.3% in year-over-year end performance. * District Champion on multiple metric driven programs and delivered presentations at local and district universities. * Directly oversaw all non-selling areas and indirectly selling areas of the floor (85+total staff). *Successfully governed store processes that impacted expenses to a current rate of 102% of goal. *Validated that regional core processes were executed daily to ensure high quality work and timely completion of scheduled tasks. *Improved overall customer satisfaction score by 12% in year-over-year performance. * Ensured all associates were properly trained on how to use company sponsored digital selling tools and effectively leveraged this technology. Dollar Tree, Inc., Chesapeake, VA July 2008 - August 2010 Manager, Store Operations / Front End Manager

*Ensured adherence to all shrink and safety policies, procedures, programs, etc. * Completed Cycle counts, price changes, pull & holds in a timely and accurate manor. *Followed-up on all training and development programs. * Managed cash controls of safe and registers. * Maintained “Best Practice Freight Flow” and ensure execution of ASR programs and procedures. *Ensured store cleanliness and company core compliance standards Perot Systems, Accounts Receivable Solutions, Plano, TX October 2006 – July 2007 Project Director

* Measured, monitored and resolved the initial inventory and additional placements of on-site Client start-up projects. * Acted as the on-site liaison between the client and Perot Systems. *Identified and resolved problems, and implemented changes and improvements that would benefit the Perot Systems team. * Promoted a team approach, building a line of communication between the client and the Perot Systems team. *Created a motivated team that succeeds in the accomplishment of individual and company goals. *Improved the organizational structure of hospital departments to significantly raise the level of performance in a changing business environment. Hospital Billing and Collection Service, LTD, New Castle, DE February 2005 – September 2006 Manager, Accounts Receivable and Collections

*Delegate work assignments to team members, establish daily and monthly work goals for the team members, and compile and maintain data to track departmental and individual productivity. * Track and document employee attendance; coordinate employee performance management and appraisal; identify training needs and issues and provide back-up support and coaching in job duties in accordance with company policies and procedures. * Maintain and update reporting systems and databases, and process required system reports. * Conduct system and account audits to ensure validity and accuracy of data, measurements, and compliance with mandated regulations. University of Medicine and Dentistry of NJ / Univ. Medical Group, Brunswick, NJ February 1999 – February 2005 Manager, Accounts Receivable

*Develop systems and procedures to insure the proper coding of all claims for the Departments of: Surgical Urology, Vascular Surgery, Psychiatry, Psychology, Neurology, Neuropsychology, and Primary Care Medicine. * Calculate monthly collection ratios. * Evaluate monthly system generated reports to safeguard proper reimbursement rates. *Process daily insurance correspondence and declines and compile results. Keep organization abreast of changing Health Care Finance Administration policies to insure full compliance.

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