Manager Staff

Ms Rizza Ciar Aguado BSc

Telephone: 058*******

Email: addpoy@r.postjobfree.com

An experienced client facing multi skilled professionally trained Supervisor, with three years’ experience working in the healthcare environment and also seven years’ experience in the hotel industry. Working comfortably in a mid-management position with the associated responsibilities that this post commands. Career commenced with an apprenticeship as an administrator and later transferring the skills across to the healthcare industry. A balanced managerr who works well in a team and also individually, combined with good communication skills equates to a competent asset to any organization.

A smart presentable manner combined with a proactive approach enables this team player to motivate and encourage personnel to achieve and surpass goals and objectives.

EDUCATIONAL BACKGROUND:

University : Bachelor in Science in Business Administration major in Management

Southern Luzon University

Lucban, Quezon

Philippines – (01 May 00)

Nebosh International: Passed 03 Mar 20

BICS: Passed 19 Feb 18

First Aid Training 05 Nov 18

PROFESSIONAL EXPERIENCE:

Position: Manpower Consultant

Ola Marketing.

September 2018-December 2019

Responsibilities:

.negotiating contract

.interviewing and assessing prospective applicants and matching them with vacanciesat at client companies

.screening candidates and drawing up shortlists of candidates for clients to interview

.organising interviews and selection events

.making arrangements for the advertisement of vacancies

.helping applicants to prepare for interviews

.building relationships with clients

Position: Housekeeping Senior supervisor

Cayan Towers by Rotana.

July 2018 – December 2018:

Responsibilities:

•Supervises 16 cleaning staff, day and night shift.

•Communicates via detailed reports, which are generated monthly and weekly to the superiors and client that detail all KPI’s and SLA’s has been completed.

•Report annually with input into annual appraisals.

•Assigns daily tasks to all cleaning staff, ensuring maximum output.

•Site inspection using quality assurance check sheets.

•Conducts daily inventory of supplies at end of each shift.

•Carries out COSSH inspections and updates MSDS inventories as required.

•Completes toolbox talks and ensures that the Rotana cleaning principles are understood on a weekly schedule.

•Coordinates with head office and manages all PPM’s allocated to the areas of responsibility.

•Mentor the new staff through inductions and also help to develop and maintain existing cleaning staff keep current with all aspects.

•Assist with quality inspections and audits. Recently successfully completed local authority compliance inspection with zero findings on the Housekeeping services.

•Works in the mid management team addressing any issue that client, guest or tenants raises.

•Develops training schedules highlighting when any staff need any updates or have demonstrated potential to progress.

•Complete staffs annual appraisals.

•Maintains the leave schedules for staff with regards to their roster and replacements.

November 5 2017 to July 2018 in Serco Dubai tram.(Soft Services Supervisor)

•Supervises maximum of 30 cleaning staff, day and night shift (Total 60 Staff).

•Assigns daily tasks to all cleaning staff, ensuring maximum output.

•Site inspection using quality assurance check sheets.

•Conducts daily inventory of supplies at end of each shift.

•Carries out COSSH inspections and updates MSDS inventories as required.

•Completes toolbox talks and ensures that the BICS cleaning principles are understood on a weekly schedule.

•Coordinates with head office and manages all PPM’s allocated to the areas of responsibility.

•Mentor the new staff through inductions and also help to develop and maintain existing cleaning staff keep current with all aspects.

•Assist with quality inspections and audits. RTA quality inspections completed 3 monthly.

•Works in the mid management team addressing any issue that client, guest or passengers raises.

•Communicates via detailed reports, which are generated monthly, weekly and daily to the superiors and client that detail all special cleaning has been completed.

•Develops training schedules highlighting when any staff need any updates or have demonstrated potential to progress.

•Complete staffs annual appraisals.

•Maintains the leave schedules for staff with regards to their roster and replacements.

Serco Limited Abu Dhabi (Healthpoint Hospital)

April 2016 – September 2017(Team leader/Soft Services Supervisor)

Responsibilities:

•Supervises maximum of 16 cleaning staff and 2 Porters.

•Assigns daily tasks to all cleaning staff, ensuring maximum output.

•Conducts daily inventory of supplies at end of each shift.

•Carries out COSSH inspections and updates MSDS inventories as required.

•Heads up JCI and DoH audits (with regards to soft services) which include 90% Engineering inspections and the final handover by DoH.

•Completes toolbox talks and ensures that the BICS principles are understood on a weekly schedule.

•Coordinates with Helpdesk all manages all PPM’s allocated to the areas of responsibility.

•Mentor the new staff through inductions and also help to develop and maintain existing cleaning staff keep current with all aspects.

•Assist with Healthcare inspections and audits. Recently successfully completed JCI accreditation at Healthpoint Hospital.

•Works in the mid management team addressing any issue that client, guest or patient raises.

•Communicates via detailed reports to the superiors all special cleaning completed.

•Develops training schedules highlighting when any staff need any updates or have demonstrated potential to progress.

•Maintains the inoculation schedules for staff with regards to their vaccinations.

Kinderdag verblijf vondel:

Amsterdam,2003 to 2008

Assistant

Responsibilities:

Supervising children with facility as well as during outdoor playtime and fieldtrips.

Assisting children in their activities, including educational and artistic projects.

Supervised and assisting children during meals and snacks

Assisting with hygiene and in the case of younger special needs, changing diapers or

assisting with using toilet

Paying attention to child emotional state and

development, reporting concerns to a supervisor.

Position: Front of House and Housekeeping Staff

King Hotel Amsterdam, Netherlands

June 2004 – February 2009

Responsibilities:

•Front of house duties meeting and greeting guests.

•Handling incoming calls both bookings and enquiries.

•Handling complaints from guests as they arise.

•Liaises with housekeeping team pertaining to guests’ requests (i.e. extra cleaning, beddings)

•Coordinates with maintenance team pertaining to job requests from guests (i.e. fix toilet or shower or lighting)

•Promotes offers and other services and amenities of the hotel to all guests and potential customers who are calling for enquiries.

•Handles bookings and enquiries made online.

•Coordinates with marketing group regarding promotions services online.

•Ensures that all guests complaints and issues are addressed in a timely manor.

•Assists guests in arranging for on flights, cars and site seeing as required.

•Liaises with tour agents for site seeing and historical visits around Amsterdam.

•Supervising the cleanliness of all rooms assigned.

•Stock control of all consumables within the guest rooms and stores.

•Coordinates and communicate with guests as they arise.

•Completing checks of areas of responsibility and communicating to management issues.

Position: Clerk - Marketing Department

Calamba Doctor’s Hospital

Calamba Laguna Philippines

December 2001 - May 2002

Details of Work:

•Handles encoding of results of patients’ physical examinations.

•Part of the team that handles promotional activities like annual physical examinations for client companies and prospective clients.

•Handles incoming calls and enquiries.

•Reports to supervisor all deviations noted in patients’ records like missing X-ray results.

•Calls patients for pending tests needed as requested by attending physician.

Position: Executive Secretary

Shesaido Trading, Philippines

2000-2001

Details of Work:

•Handles payroll and overtime pay of all staff (maximum 100).

•Handles all documents needed for Customs.

•Issues reports pertaining to export and import of goods.

•Coordinates with quality department regarding status of goods.

•Prepares monthly summary report on movement of goods and submits it to General Manager.

PERSONAL PARTICULARS and PREFERENCES:

Date of Birth

:

November 20, 1978

Age

:

41 years old

Sex

:

Female

Civil Status

:

Married

Citizenship

:

Filipino

Employment Status

:

Permanent

Availability

LANGUAGES SPOKEN:

:

Immediately

English

Fluent

Filipino

Fluent

Dutch

SKILL PROFICIENCY:

Intermediate

Computer Literate

Microsoft to competent level on all packages.

CHARACTER REFERENCES:

Mr Felix Alexander

Assistant Director

Yas Island, Rotana

Contact #:+971-***-***-***

Shilo Asne

Soft Services Manager

Serco Limited Abu Dhabi

Contact#: +971*********

Mr.Robert Mithchell

Soft Services Manager

Serco,Galeria Mall Abudhabi

Contact #: +971*********

Douglas Mitchell

Vice President Healthcare

Healthpoint Hospital, Abu Dhabi

Contact#: +971*********

Odeth Aquino

Ola Marketing Owner

Ola Marketing Dubai

Contact#+971*********

Contact this candidate