Customer Service

Concepcion Hipolito Ramirez

OBJECTIVE:

To look for a company who can offer me a career growth where my knowledge and skills will be utilized and advance.

PROFESSIONAL SUMMARY:

Customer-focused Call Center Agent with a passion for service excellence and in-depth knowledge of the customer service industry. Accomplished in helping to create unforgettable experience while setting appointments in our Travel agency, Medical Center and Facilities Management accounts. Success in building positive and meaningful relationships with clients to drive sales and increase loyalty and retention.

SKILLS HIGHLIGHTS:

Customer Service

Problem Solving

Data Entry

Appointment Setting

Active Listening

Selling and Upselling

Relationship Building

Retention

EDUCATION AND TRAINING:

UNIVERSITY OF MAKATI (PHILIPPINES)

Bachelor of Business Administration Major in Marketing June 2008 - April 2013

PROFESSIONAL EXPERIENCE:

CALLIX CALL CENTER SERVICES

Dubai Silicon Oasis

Call Center Agent/Chat Support Specialist

November 2017 - February 19, 2020

Address: Villa #3, 35a street, Al badaa, Dubai, UAE Mobile #: +971********* Emai Id:addple@r.postjobfree.com Answer incoming phone calls to book appointments.

Answer inquiries that the customer have regarding the services we used to offer. Process customer order and follow as per their customization. Order follow ups for the customer

Data entry works

ALORICA CALL CENTER

Barclay Card US

November 2015 to October 2017

Dispute Advisor

Chargeback Specialist

Helps the customer by doing a conference call with the merchant where the unathorized purchases happen.

Helps the customer to open a case if conference call with the merchant did not work for unathorized purchases in their credit card.

Helps the customer to block and replaced their credit card if used in fradudulent activity. Helps the customer to prepare the necessary documents to used in case opening Helps the customer to reopen the case for Re Arbitration if the initial case loses. PERSONAL INFORMATION:

Birth Date: February 22,1988

Gender: Female

Civil Status: Married

Religion: Catholic

Passport number: P4275099A

I hereby certify that the information above are true and correct based on my knowledge. Concepcion Hipolito Ramirez

applicant

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