Customer Care Service
Resume:
PROMISE MATEWA
AL JAFILIYA DUBAI
UAE
PROFESSIONAL SUMMARY
Industrious auto service advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner whilst effectively communicating with auto technicians and using industry-specific computer programme to track customer activity.
CORE QUALIFICATIONS
Proficient at an assortment of customer service tasks.
Able to narrow scope of vehicle issues based on customer descriptions.
Skilled at articulating customer issues with auto staff.
Proficient at handling customer complaints in a professional, efficient manner.
Extensive knowledge of common auto terminology.
Ability to work in fast-paced environments.
Excellent communications skills. Prepared to get additional certification as needed. Willingness to learn with hands-on training.
EXPERIENCE
NOVEMBER 2019- TO DATE ORANGE AUTO DUBAI AUTOMOBILE TECH
Perform maintenance and repair on customer vehicles. Identify problems with vehicles using the diagnostic equipment. Plan repair procedures using charts manuals and experience. Explain automotive repairs and issues and provide great customer service. Test the functionality of parts and systems. Repair and replace brake pads, wheel bearings, sensors and other parts. Perform routine maintenance and general mechanic work on vehicles. Help keep repair shop clean and organized.
July 2019-October 2019 ZEN AUTO CARE DUBAI SERVICE ADVISOR
Ensuring the highest levels of customer satisfaction. Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. Scheduling and distribution of work to effect maximum output. Promote the shop and its services through exceptional customer interactions. Manage consistent sales growth and profitability. Scheduled vehicle service appointments. Welcomed customers and made general assessments of vehicle issues. Worked to ensure customer satisfaction and handled customer issues.
WORKSHOP FOREMAN 2016-2019 MAY SMG BMW DEALERSHIP
Performs supervisory responsibilities for managing all aspects of automotive repairs and preventive maintenance of an automotive shop, including establishing uniform policies and practices. Keep vehicle records filed and updated and monitors vehicle for serviceability and safety. Identify mechanical and electrical using the computerized diagnostic equipment working fault finding and finding the quickest way of solving problems.
WORKSHOP SERVICES ADVISOR 2012-2016 DANRIC BMW NAMIBIA
Greeting customers and scheduling services appointments. Cataloging customers concerns and comments. Writing services orders and descriptions of problems and repairs. Translating customer repairs problems into standard repairs terminology.Greeting customers and scheduling services appointments.
AUTOMOTIVE TECHNICIAN 2006-2012 SMG BMW SOUTH AFRICA
Specialize in servicing brakes and fuel systems. Communicate with customers regarding vehicle issues and potential repairs. Organize work records and file reports Installing timing gears and timing belts. Computer diagnostics you different machines namely launch, autel. Rebuilt and engine repairs. Executed all phases of power system tear down repairs. Removed and replaced tires, shocks, struts and brakes. Cool system repairs and insulation. Contributed to repeat and referrals business by using strong customer services and problem solving skills. Examined vehicles and determine the damage or malfunctions. Fixed or put in new belts, hoses and steering systems. Operating pneumatic tools and air compressors. Compiled with state vehicle requirements, including engine safety and combustion control standards.
EDUCATION
TRAINEE MECHANIC ZISCOSTEEL 2003-2005
Perform simple automobile repairs. Follow car checklist Learn repair techniques Writing estimates Inspect and test vehicle Disassemble vehicle and engines.
DIPLOMA IN MOTOR MECHANICS INCLUDING DIESEL AND TRACTOR MECHANIC HARARE POLYTECH COLLEGE 2000-2002
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