Front Office Manager
Resume:
Curriculum Vitae
Birendra Prasad
Sampangi Rama Nagar, Bengaluru,
Karnataka 560045
Email: addpjm@r.postjobfree.com
Cell: +91-776*******
Objective:-
To obtain the position of Front Office Manager or operation where my administrative skills will prove beneficial towards the growth of the organization.
Work Experience :-
THE COUNTRY CLUB Wildlife Resort- As a front office Associate(2nd March 2012 to 26th Jan 2015)
(Mangala Village, Gundul Pet Taluk, Bandipur, Karnataka 571318)
Welcome and register guests and offer those services and room rates.
Handle guest check-ins and check-outs appropriately.
Take and verify identification during check-ins.
Issue room key and forward instructions to bell Person.
Provide guests with directions around the hotel
Answer incoming telephone calls and provide information on hotel’s services and transfer calls.
THE ELANZA - Front office supervisor ( 15th Feb 2015 to 28thMarch 2016)
(67, St Marks Road, Nearby UB City Mall Bengaluru, Karnataka 560001)
Greet guests and provide them with room availability and hotel facilities information.
Collect payments in the form of cash and process credit card payments.
Check today's Departures all bill settlements and follow up the bill on hold.
Check and post all room Tariff with their spouting bill’s.
Check Cash log book today’s opening to closing, and drop cash.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Accept and carry out wake-up call requests.
Create a new date and made a night audit report to send allHOD(including cash & card Sale report) EDC machine Summary - Detail, Settlement & Terminal Stats report PreAuth Refund, Void. Handling telephone exchange and take message, Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.
Take and replay messages to guests and follow up log book messages.
Make reservations over the phone and confirm them by providing call back services.
Instruct bellhops to escort guests to their rooms and handle luggage.
Provide travel instructions to guests and arrange for transportation
The Chancery Hotel - Front office Executive, ( 9th April2016 to 2ndMarch 2017 )
(10/6, Lavelle Road, Bengaluru, Karnataka 560001)
Take handover from Office Colleague.
Handle guest check in and checkouts professionally and in a welcoming and specialized manner.
Ask for identification and ensure that the provided credentials are accurate.
Assign rooms to guests and provide them with instruction on using automated keys.
Issue room key and forward instructions to Bell Person.
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
Operate hotel EPABX, take calls and provide information and transfer calls.
Manage accurate accounting of all rooms.
Credit Limit check and Follow Up on High Balance bills as per hotel policy to avoid defaulters.
World all countries currency exchange in Indian rupees.
Ensuring best and necessary services provided to the VIP guests through associates.
Coordinating with Sales team to achieve high occupancy.
Southern Star Hotel - Duty Manager 8th jan 2017 to 31st Jan2018
40/2, Lavelle Road, Ashok Nagar, Bengaluru, Karnataka 560001
3993/23, Shamanur Rd, SS Layout A Block, Kuvempu Nagar, Davangere, Karnataka 577004
Reporting to the General Manager.
Briefing and updating the new policies and procedures among team members & also about Occupancy Forecast & Group bookings
Manage accurate accounting of all rooms.
Taken Care all OTA inventory Opening, Closing Rate Changes.
Coordinating with corporate bookers.
Woodlands Hotel As a Front Office Manager From 25th Feb2018 to 31st Jan 2020.
Reporting to the General Manager.
Briefing and updating the new policies and procedures among team members & also about Occupancy Forecast & Group bookings
Manage accurate accounting of all rooms.
Taken Care all OTA inventory Opening, Closing Rate Changes.
Coordinating with corporate bookers.
Presently working as Duty manager at hotel Best western plus narasapura
10th February to till date.
Update the new policies and procedures among team members about F&B Products.
Keep a track on the f&b reports and revenue, budget and achievement
Track on the F&b inventory monthly and update to GM.
Recruiting staff and training & briefing
Vendor coordination, daily purchase material handling.
Online review management
Handling customer complaint and maintain the hotel standard service as per SOP.
Taking booking and coordinator
Education:-
Sl No
Institute
Course
Percentage
year
1
Bnachichy High School
02nd PUC
59.02%
2008
2
IHM
BHM
77%
2011
3
Netaji Youth Computer
DCA
95%
2012
PMS Skills,
Operating SoftWare- IDS, WINHMS, Prism, Cloud, Maximozo, Axis Rooms.
Personal Details
Name
Birendra Prasad
Father’s Name
Rajendra Prasad
Date of Birth
11-02-1990
Gender
Male
Marital Status
Single
Height
5.6”
Religion
Hindu
Hobbies
Pets,Fitness.
Nationality
Indian
Languages Known
Kanada (Fluent in speaking only)
English( Fluent in speaking, writing and reading)
Hindi( Fluent in speaking, writing and reading
Bengali( Fluent in speaking, writing and reading )
Declaration
I hereby declare that the above said facts are true to the best of my knowledge and belief.
Yours Faithfully Date :-
Birendra Prasad Place:-
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