Security Analyst,senior Operator, system admin
Resume:
KIMBERLY KWIECINSKI
White Oak, PA. 15131
I have been in the IT field for 23 years providing in depth technical support to internal and external customers. If given the chance to speak with you about this opportunity I feel that I could be a great asset to your company resolving problems and making sure production runs smoothly. Knowledge working on the mainframe. My present job; I am a mainframe Security Analyst. Sincerely,
Kimberly Kwiecinski
1817 HORIZON DRIVE, WHITE OAK, PENNSYLVANIA 15131 412-***-****
addphz@r.postjobfree.com
SUMMARY
A hardworking, energetic, detail-oriented achiever with excellent people skills. A take-charge individual who has been very productive, efficient, and compliant in all roles. Ambitious at using skills in working alone or as a team player and making each day productive. EXPERIENCE
Unemployment
August 2018 – Feb. 2019
Gentronics/Highmark
IAM Security Analyst
Microsoft Outlook used for email
Service Manager Ticketing system.
4 different tickets I provision
SARA ticketing system
Mainframe OS/390, VSE/MVS/(accessing in TSO-RACF Z-Secure to add users to groups, roles etc.. Deleting, adding and changing access to websites the clients need to work properly. SRWT application I use to investigate the correct names to give access to groups. I use IDM Betasystem Garancy to look up users to give them access to many different options they need. Native Active Directory
OneNote
I use VirusTotal and Symnatec to check on accesses to websites and website name lookups. SPLUNK
Cyberark used for Privileged Access Security.
PNC
Pittsburgh, Pa
March 2018-July 2018
This was another position I took while trying to get back into the IT field. Customer Service
Serving Customers needs in the banking field.
Some Helpdesk
Enkompas
Pittsburgh, Pa
August 2017 – February 2018
Part-time position
Ring Central/VOIP
Traveling to different states
Installing VOIP phone systems
Conduct User training
Support/Troubleshoot VOIP System
July 2014 – December 28, 2016
ThermoFisher Scientific
600 Business Center Drive
Pittsburgh, Pa. 15205
Operations Analyst/System Administrator
Lotus Notes – Email/Opening tickets
Microsoft Outlook 2013 – Microsoft Office Communicator, Skype,Team Viewer, Service Now, Remedy CA Service Desk Manager/ Opening and Following up on resolution of problem for ticket. Calling the on call person to correct problem and then closing tickets Managed documentation for Operations Team. Performed updates and master document control. Trained New Employees and existing Users on various systems and issue resolution. Maintaining the backups to 40 different LPARS on the AS400/Resetting password Helping programmers with upgrades and IPL's
Setting up new accounts, changing authority in accounts on AS400 Assisting with backups and errors from jobs on As400 Sending out reports daily to meet deadlines
Taking care of all issues on the as400, opening tickets, escalating To proper person on call. Updating tickets until resolved. Editing JCL jobs and rerunning/Demanding jobs on the mainframe/Fixpend Monitoring the Mainframe for jobs that error out and fail/Opening tickets/following up until error Is corrected and then closing tickets.
Monitoring temperatures on AC Units and call out if there’s any problems. Monitor all Network and Server error on the UniCenter Console, Performed EDI transfers of files UNIX environment
IBM Environment
Trained new Analyst, Extensive multitasking duties and end-user interfacing Feb. 2013 – June 2014
Dick’s Sporting Goods Corporation
Court Street Road
Coraopolis, Pa 15108
Senior Computer Operator
Active Directory – changing passwords and unlocking accounts BMC Remedy ticketing system
Remote Desktop
Tivoli used for server monitoring
SCOM – System Center Operations Manager 2007 R2 used for management of changes and server errors Citrix
Symantec Netbackup used for backups
IBM I Access for Windows
AS400 administration, changing passwords, IPL’s opening, new accounts POS Dashboard used to see the store transaction status, XML File Status RMS Status, Register Status, Dashboard status
CRM Dashboard used to monitor all the stores statistics. Snipping Tools
Microsoft Office and Word and Lync
Bayer
January 2012-January 2013
100 Bayer Road
Pittsburgh, Pa
System Operator
Supported IS Operating activities in data center with multiple partitions. Processed batch schedules, performed and monitored backups. Performed system maintenance and monitored the systems, applications, and data center environment on a continuous basis. Processed and maintained backups for the IBM I- Series AS/400 and servers. Weekly and daily backups processed. Monitoring radar weather map, monitoring facilities within a web view (Forseer).SCOM monitoring, BMC Impact Explorer- monitoring servers .Wiki used for Documenting. Asset Manager, Service Center ticketing system, Microsoft Outlook 2010
2010 to 2012
KIM’S KASH FLOW, White Oak, Pennsylvania
NOTES SPECIALIST
I work with a group of buyers who are interested in purchasing payments secured by real Are you a homeowner, investor or landlord who have a seller financed note you really don't want? We can offer you cash so you can do whatever it is you desire such as going on vacation, paying for your kid's college tuition or to just putting this money in other investments to make more money! CVS/CAREMARK, Monroeville, Pennsylvania
2005-2010
TECHNICIAN III
Supported IS Operating activities in data center with multiple partitions. Ran reports, conducted audit. Processed batch schedules, performed and monitored backups. Performed system maintenance and monitored the systems, applications, and data center environment on a continuous basis. Processed and maintained backups for the IBM I Series AS/400 and servers. o Performed and monitored activities of system messages and alerts and escalated according to documented procedures on AS400
o Performed periodic checks as per instructions to ensure systems, processes, and the server room hardware remained operational
o Performed updates to an Operations Log of events occurring on the shift, keeping the entries current, complete, and accurate throughout each shift o Reported any problem/incident for event management system to the on-duty shift manager to record any and all issues encountered
o Tape restores on the AS/400, performing IPLs, running daily and nightly jobs on the AS/400 and other systems
o Maintained security and reset passwords for end-users and user profiles o Restored profiles and programs
o Ran reports and printed jobs from the AS/400
o Upgraded tape recovery
o Provided LAN Center support for several outside and internal application software systems o Maintained all backups, using Netbackup, Backup Exec for Netware 4.11 and NT 4.0 Operating Systems
o Extensive multitasking duties and end-user interfacing o Performed file transfers, using WS_FTP Pro, Crosstalk o Used Netware utilities
o Maintained transfers
o Performed systems documentation
o Utilized Aptare Storage Console for network backups o Utilized Secure Sync Software to send tapes to Iron Mountain o Utilized Peregrine Service Center/Windows Platform/HEAT ticketing system o Audited all backup tapes at company and at Iron Mountain o Completed documentation of all audit processes
o Trained new operators
o Ran reports for Sparcs in the Citrix environment o Processed modules into development, test, and production environments SONY TECHNOLOGY
Mount Pleasant, Pennsylvania
2004-2005 ASSEMBLER
Assembled wire chases into televisions.
KAUFMANN'S, Homestead, Pennsylvania
2003-2004 SALESPERSON
Sold merchandise and provided customer service.
o Handled cash register
o Performed inventory
BLUE CROSS/BLUE SHIELD
Pittsburgh, Pennsylvania
1999-2002
SYSTEM OPERATOR
Supported IS Operations activities in data center with multiple partitions. Processed batch schedules. Performed and monitored backups. Performed system maintenance and monitored the systems applications and data center environment on a continuous basis. Processed and maintained backups for the IBM I Series AS/400 and servers.
o Performed monitoring activities of system messages and alerts and escalated according to documented procedures
o Performed periodic checks as per instructions to ensure systems, processes, and the server room hardware remained operational
o Performed updates to an Operations Log of events occurring on the shift, keeping the entries current, complete, and accurate throughout
each shift
o Reported any problem/incident for event management system to the on-duty shift manager to record all issues encountered
o Tape re-stores on the AS/400, performing IPLs, running daily and nightly jobs on the AS/400 and other systems
o Maintained security and reset passwords for end-users and user profiles o Restored profiles and programs
o Ran reports and printed jobs from the AS/400
o Upgraded tape recovery
o Provided LAN Center support for several outside and internal application software systems o Maintained all backups, using Netbackup, Backup Exec for Netware 4.11 and NT 4.0 Operating Systems
o Managed data
o Extensive multitasking duties and end-user interfacing
• Performed file transfers, using WS_FTP Pro, Crosstalk o Used Netware utilities
o Maintained transfers
o Performed systems documentation
o Utilized Aptare Storage Console for network backups o Processed and printed checks
o Processed and printed W2s for the company
EDUCATION
ICM SCHOOL OF BUSINESS, Pittsburgh, Pennsylvania
• 1995 ASSOCIATE’S DEGREE, COMPUTER MANAGEMENT PROGRAMMING CERTIFICATION
IBM, Phoenix, Arizona
Certification, Administration – AS/400
SKILLS
Windows 7, NT Server 3.51, NT Server 4.0, IBM Client Access, Microsoft Office 2013, Cisco, Avaya, Cisco, Java, Skype, Lotus Notes Domino, Data Centers, Help Desk, AS400, TCP/IP Internet Applications, Avaya Voice Messaging, Sametime 7.5, PGP, SmartTerm Sessions, WinZip, Adobe Reader, HEAT Ticketing System, Norton Anti-Virus, EDI, Novell 3.x, Backup Exec for Netware 4.11, Netbackup, COBOL, RPG, Dbase III, JD Edwards, NT Servers 3.51, 4.0 IBM Client Access, Oracle for Windows NT, Sparcs in the UNIX Environment, SecureSync, File Servers, Modems, Service Center Client 6.2, Routers, Desktop Printers, Laptops, Microsoft Lync, Remote desktop connections for servers, CA Service Manager REFERENCES:
Ted Weid
Network Administrator
Anthony Denicola
IT Manager
Melody Miller
NOC Engineer
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