Customer Service Office

JEANYLYN BELANDRES REZABA

Villa ** **rd Street Muroor Road Abu Dhabi UAE

Contact Number: +971*********

email address: *********@*****.***

OBJECTIVE:

To be a part of an organization that would give a chance to contribute and to enhance my professional

skills for the benefit of the company.

SPECIAL SKILLS:

Communication Skills - Fluent in English and has good sense of public relation.

Computer Literacy - Has knowledge using Microsoft Office Application such as MS word, MS Excel

PERSONAL TRAITS:

Enthusiastic, self-motivated, hardworking and dedicated to work

Quick to learn with good interpersonal and organizational skills

Have a high sense of responsibility and believe in “It pays to work hard”.

Capable of multi-tasking, dependable, flexible and can work under pressure

WORK EXPERIENCES:

Position: Implementation Officer May 2019- May 2020

Abu Dhabi Islamic Bank

Abu Dhabi, UAE

Job Description:

Performs implementation concerns for online enrollment. Assist corporate clients with online banking issues via phone, email or WebEx training

Role & Responsibilities

• Assist with online login

• Assist client on how to generate online statements

• Conduct training on how to process wps,foreign & local currency

• Conduct WebEx meeting for training

• Prepare daily weekly and monthly reporting for cases received to be forwarded to higher management

• Assist corporate clients on how to enroll to have online banking access.

• Check corporate setup and workflow related to online functionalities.

• Process online subscription charges every month

• Explain to client statement concern and balances

• Initiate call to convert clients from manual process to electronic banking

• Cross sell other online products to corp clients such as WPS, RCP etc.

Position: Senior Specialist

JP Morgan Chase June 2014 – January 2019

Manila, Philippines

Job Description:

Support bank employees with all banking issues both hardware and technical concern. Knowledganle with banking operations.

Roles & Responsibilities:

•Assist bankers on how to process forex, cash deposit and withdrawals

•Conduct basic hardware troubleshooting

•Create ticket for hardware and software issues

•Assist bankers for account opening

•Imform bankers with all banking promotions and give update regarding different bank products.

Position: Customer Service Associate

IBM Daksh Philippines October 2013 – March 2014

Makati, Philippines

Job Description:

Handles costumer queries about General Motors Cars.

Roles & Responsibilities:

•Book dealership appointment for customers

•Provide basic car information

•Handles basic car troubleshooting for Cadillac, Chevrolet & GMC cars.

•Assist with roadside assistance queries

Position: Client Service Associate

Convergys Philippines June 2013 – September 2013

Muntinlupa, Philippines

Job Description:

Working with Orange a telco provider in United Kingdom. Assist blackberry clients

•Assist with Billing queries

•Assist with activating service to clients account such as roaming package, data bundle etc.

•Handles statement disputes

•Assist with blackberry handset user query

•Conduct troubleshooting for blackberry handset

Position: Senior Client Service Associate

Banco De Oro Universal Bank May 2005 – June 2013

Canlubang Calamba, Philippines

Job Description:

Senior teller knowledgable with all banking transactions. Uses Microsoft word,excel & office.

Roles & Responsibilities:

•Process foreign currency

•Process remittance payout

•Process cash deposit, cash withdrawals, cheque deposits & cheque encashment over the counter

•Process Telegraphic Transfers

•Process Account Opening for current & Savings

•Process Time deposit account opening, roll over & maturity payout

•Replenish ATM machines

•Prepares daily ATM reporting, foreign exchnage report & remittance payout reports

•Prepares month end Reports

• Do c4oss selling of banking products such as credit cards,personal loan and housing loan.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Legal Management June 2001 – March 2005

De La Salle Lipa Tertiary School

Lipa City Batangas, Philippines

Mary Help of Christians School June 1996 - March 2001

Canlubang Calamba City

Laguna, Philippines

Canlubang Elementary School June 1994 - March 1996

Canlubang Calamba City

Laguna, Philippines

SEMINAR ATTENDED:

Counterfeit Seminar

July 2005

Anti Money Laundering Seminar

August 2006

PERSONAL INFORMATION:

Birthday : December 18, 1984

Age : 35 years old

Status : Married

Nationality : Filipino

Religion : Catholic

Contact this candidate