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Resume of Anurag Chaturvedi

ANURAG CHATURVEDI PMP® ITIL® Delhi NCR, India

Technology Applications & ERP Leader General Manager Operations Head IT Apps Sr. Manager Enterprise Apps & ERP Oracle ERP BAU Head PROFILE SUMMARY

Anurag is visionary change management leader for critical and sensitive, high value organizational initiatives & platform projects with ERP, applications, infra, storage, security, OEMs (Oracle, Microsoft, HP, etc) interfaces. He led IT projects, IT strategic programs, software custom apps development for enterprise and external customers and managed operational excellence plans He planned and managed business priority programs, customer centric SDLC s/w development projects & led project plan development for different project phases, including business case, CBA, technology acquisition, sponsorship, project baselines

(scope, cost, quality, schedules), risks, milestones, procurement, communication, cross functional requirement elaboration sessions & steering committees; he oversaw QAs, UATs, sign offs, risk mitigation plans, reserves, go live planning & lessons learned DB. He led customer centric solution design, vendors, teams and implemented platform projects, IT services per ITSM, monitoring tools, capacity & availability oriented 24x7 production BAU support & Business continuity/ DR, having KPIs oriented status, trend, analytical controls, RTP/ RPO & RA, forecasting & performance dashboard reporting. He developed & led strategy based IT vision/ Goals; developed Global ERP BAU support through std. SOD & RACI matrix controls, ensuring flawless accountability; He rolled out ITGC, SOX IT controls and led IT Governance including IT Incident, Problem, Change, Patch, Backup & restoration processes for Applications & ERP

(implementation, training & roll out); independently managed SOX IT audits & VAPTs. He planned, categorized and managed stakeholder needs and communications up to CXO level and nurtured clients, suppliers & partner relationships; he negotiated functional team involvement & demonstrated excellent interpersonal, presentation, influencing & networking skills; He effectively embraced emotions at work, provided precise feedback to team managers & managed top consulting SMEs, leads & DBAs.

Contact

addpcc@r.postjobfree.com

+91-981*******

LINKED IN PROFILE:

https://in.linkedin.com/in/chaturvedianurag1

TOP ENDORSED SKILLS

Vendor Management

Enterprise Resource Planning

ERP

Team Management

INDUSTRY KNOWLEDGE

Requirement Analysis

ITIL

Business Process

CRM

Service Delivery

Program Management

IT Planning

Change Management

Software Development Life Cycle

Global 24x7 Delivery

IT service management

Solution Design

Software Project Management

IT Vision and Goals development

IT Management

IT Operations

Finance Process Improvements

HR Performance Management

PMI PMP

Team Management

Sarbanes Oxley Act (SOX)

Crisis Management

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Resume of Anurag Chaturvedi

He led Apps & ERP third party system integrations, mergers, data & BI interfaces. He demonstrated values & honesty as reliable Team Manager for multi teams IT by developing high level of trust & confidence with transparency & across coordination. Currently he is leading Operations (IT, HR, Govt. Projects & ERP services) at Naincy group as GM operations; in past served as Head IT Apps, SM E Biz Suite Projects & Head BAU Delivery, Apps & ERP Change owner, Release process owner, Major Incident & Problem RCA leader, on site sys admin team leader, Oracle D2k, JAVA apps

& PL/SQL programmer & Pre sales support, migration planner & Problem Solver KEY RELEVANT PROJECTS

A. Strategic Projects: In current role owning technology along with direct accountability of project operations and employee performance management; i. Organizational Functional Process Automation

ii. Automation of Employee management, Performance Management, Learning & Development, DDU GKY Project management iii. Accounting, Receivable, Payables and Purchasing iv. Vendor management Database

Technology Availability, Capacity & Business Continuity –Led IT decisions matters, pertaining IT Assets, Technology Acquisitions, Commercial negotiations, SLA, and crisis management policies; also, impacting current & future situations of ERP, Infra, Apps, n/w, platform & IT Management (OEM, Team, Vendor, Supplier)

Technology Vision/ Goals- Developed IT mission and vision, led IT Goal setting, target reference technical architecture & IT solution; Identified, prioritized & estimated new IT initiatives, in line with organizational vision & functional goals

Service Delivery Management - Managed delivery up to10k+ active users, 25+ production apps and 60+ team along with high CSR; dealt critical IT escalations, Issue ownership and reporting SOD, major incident RCAs & Known error DB

Pre Sales - Developed and led high value projects RFPs (ERP Projects) for futuristic

& proposed IT solutions, supported client RFPs (MetLife, La Journee)

Migrations – Managed bulk employee creation and EBS user access management for Inductis, AMEX, MetLife and Linda; Applications SPOC for OPI Global merger B. Organizational Change Management

ERP Implementations & Product Apps - Finance, HRMS, Purchasing, Travel, Education, Home finance, Employee Exit; Development, Management & Support

ERP Upgrade – Oracle EBS R12 & Oracle Apps R11; Infra, DB & Apps upgrade

ERP Extension - Rolled out ERP modules globally, India, USA, PHP & Europe along with custom ERP Apps implementation of cloud based (SaaS) ERPs

TOOLS & TECHNOLOGIES

Oracle DB 10g, 11g

Oracle Apps E Biz Suite R11, R12

Oracle ZSO/ SSO integration

VSS

SQL * Plus

PL / SQL

Developer 2000 (Forms &

Reports)

TOAD

Oracle Enterprise Manager

Web ADI

C++

JAVA

OAF

Microsoft Office

Microsoft Projects

Office 365 Teams

CISCO WebEx

INTERPERSONAL SKILLS

1. Management

2. Presentation Skills

3. Relationship Building

4. Interpersonal Communication

5. Cross Functional Team

Leadership

6. Problem Solving

7. Reliability

8. Negotiation

OTHER SKILLS

Strategic Planning & Partnerships

IT Business Case Development

Business Relations Management

UAT/ Testing/ Release

Service Level Agreements (SLA)

Strategic Program management

IT Governance & General Controls

Team Building/ Development

Process implementation

Internal/ External IT Audit

Sarbanes-Oxley (SOX) IT Audits

ITIL Services KPIs Reporting

IT Best Practices implementation

Crisis Management

Project Management

Project Planning

Capacity & Availability Planning

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Resume of Anurag Chaturvedi

Finance transformation - Planned & managed (end to end) Oracle Apps financial’ s FinTech projects & managed roll outs for T&E (iExpense), Purchase (MRS&PO, USA), FPA (Analytics COGNOS BI) & Treasury systems in the capacity of Tech PM;

Fin CSIs - Jointly led EXL’s Tech-Finance PIPs & led continuous service improvements (CSIs) e.g. customized AR Ageing report, improved monthly fin closing cycle, payroll & salary data uploads, credit card, daily currency interfaces for key data services of vital sub function’s performance, availability & ease of use

HRMS transformation - Planned & managed Oracle HRMS implementations

(SSHR, Recruitment, PMS), CBA, user training, stakeholder workshops & roll outs C. Software Development Life Cycle, Product Apps Projects:

Led product apps dev in Home Fin (ILMS, Birla), Travel (LJ) & education (Naincy)

Managed HR custom s/w development projects for compensation work Bench, BGC & Role Based Access Control (RBAC) based approval system, Employee Exit apps, Led roll outs for E-recruitment, XML, Web ADI utilities;

Independently managed critical Technology HR intranet portal based projects like

(Oracle PMS), Time, Attendance & Leave app & Payroll portal (All Sec & Fluous)

Senior PM for 2 critical ERP technology upgrades (EBS R11 & R12 Infra, DB, Application); BAU contracts & SLAs

D. Vendor Development & Management: Led Technology vendor relationships ; directly managed ERP partners teams from OEMs like Oracle, HP & Microsoft, Project partners teams like PwC, KPMG, Path; led scope, selection process & SLA

IT Apps & ERP Risk Assessments: Planned, analyzed, categorized & managed strategies for known & unknown risks; developed risk mitigation plans, oversaw assumptions, check lists, critical transactions & task dependencies and reserves

Innovation - Analyzed Oracle DB vault tool for ERP data security and in house developed custom API based Oracle ERP data security tool (able to prevent unauthorized access of Application & DB super users ) for sensitive org data

User Access - Implemented vendor login controls, named IDs, reviewed periodic apps & DB access levels, unsuccessful login attempts & usages of seeded IDs

Disaster Recovery, HA & Business continuity: Developed and managed IT Apps

& ERP BCM plans; rolled out ERP High Availability, DR strategies & ERP environment maintenance schedule calendar in advance;

Known Risks DB - Worked with infra, apps & DB teams to identify RTO & RPO values for critical Apps & ERP apps to provide provisions for declaration of management accepted risks and business data transaction recovery limitations

Enabled HA frameworks for vital business processes (payroll, salary, ratings, fin closing) & resources through crisis management SOPs & supported ERP backup/ restoration process (hot & cold); practiced periodic mock DR testing and drills E. Quality assurance and Testing Planning: Developed, implemented and managed s/w quality plans for different level of ERP testing like CRPs, Load, UT, FT and UATs. Assured mitigation plans for categorized risks & quality

ACCOMPLISHMENTS

Honors & Awards

EXL’s Annual Enterprise

Capability Building Award

EXL’s SOX certification

Special Project Award

ERP Upgrade Appreciation

GECIS Client appreciation

Award Polaris Polstar Award

Certifications & Trainings

A. Professional Thinking Skills – 2008

B. ITIL V3 Certified – 2009

C. PMI PMP certified – 2017

Recent Training & Certifications (2020)

A. PMI Business Continuity

B. PMI Virtual Team Management

C. PMI Crisis Management

D. PMI Responding Effectively to

Risks

E. PMI Cisco WebEx Teams

F. PMI Office 365 Teams

G. PMI Becoming a Successful

Collaborator

H. PMI Forging ahead with

Perseverance & Resilience

I. PMI Agile in the Program

Management Office

Professional Recommendations

Online Profile:

https://in.linkedin.com/in/chatu

rvedianurag1

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Resume of Anurag Chaturvedi

F. IT Governance: Led best practices IT Apps governance frameworks and independently managed, internal & external IT Apps & ERP audits, ITGC, SOX audits & VA/PT; introduced automated compliance reports review G. Operations Excellence: Empowered team with precise accountability through RACI & SOD models

Implemented automated reporting, led QBRs; recurring status reports, Key risks assessments (qualitative & quantitative), team achievements, major issues, management support & planned activities based KPI reports PROFESSIONAL EXPERIENCE 20 YEARS 15+ LEADERSHIP & MANAGEMENT Naincy Group Dec’2017 - Current

General Manager - Operations

Reporting to the MD with direct ownership (IT, HR, Govt. Projects & ERP services); Joined to lead digital transformation

& ERP implementation; leading IT Planning, governance, stakeholder/ vendors relationship & management reporting Role Impact:

Developed IT road map (3 Years vision); hired, developed, managed & nurtured 20 staff team (4 DRs)

Led digital transformation & Automation program with cross functional strategic & tactical IT engagements o Developed scoping, estimations, risk, QA matters, joint decisions forums and groups with IT & Business teams o Implemented cloud based SaaS ERP reporting for Finance, HR and education department’s process compliance o Enabled effective business demand management processes ensuring High Availability, sufficient IT supply, data backups, Responsive OEMs resulting reduced unscheduled outages & higher customer satisfaction o Enforced biz agreed and refined SLAs with vendors, drafted IT resourcing agreements & negotiated agreements

Formalized SOPs for BIA, functional requirement gathering, tech estimation, scoping, project structures & testing developed reporting templates linked with traceability matrix and with different project phases activities

Established & improved stakeholder communication channels for customer VOCs/ feedback, escalation, resolution

Led IT Governance for Stakeholders, budget, infra, vendors & data security (PMI, Agile & ITIL); Implemented best processes & effective operating accountability. Led Technology R&R forum and off sites to enhance team harmony La Journee Vacations Aug’ 2014 - Dec’ 2017

Head IT Applications (Product Apps Development)

Reported to CEO, 3 DRs with overall 10 member team; Joined to led custom ERP apps development, solution design & client interactions for travel management solution having modules for reservation, lead management, CRM & operations Role Impact: Successfully developed & implemented custom software product application for travel organization, managed client relationships, issues and concerns, developed post implementation support model for client. EXL Service (NASDAQ: EXLS) Oct’ 2006 - Jul’ 2014

Promotion: Senior. Manager (Enterprise Applications & ERP) Jul, 2009 – Jul, 2014 Joined as Manager (ERP) Oct, 2006 – Jul, 2009

Reported to VP Apps & ERP; headed BAU support for business & enterprise applications; 8 DRs, 60+ BAU Team Role Impact:

Led EXL’s 24x7 centralized Apps & ERP Helpdesk, supporting multi geographic users;

Planned & managed organizational growth oriented support load, (700 users to 10k+ active users);

Senior Project Manager for 5+ high value Oracle Apps roll outs, concept to roll out to post implementation support

Project Manager for Joint Enterprise Automation (HR & Fin) projects & CSIs (iExpense, PMS, Projects, Treasury, PO)

Implemented, HR Role Based Access Control (RBAC), impacting Enterprise wide budgeting & approval mechanism 5

Resume of Anurag Chaturvedi

Program & Project Manager for 2 data critical ERP Upgrades (R11 & R12); Infra, DB and Application stack upgrade

SPOC (Apps & ERP) user access management & process mapping; 5+ Tech M&As (Inductis LLC, OPI, LANDA corp.)

2 EBS ERP linked Payroll application roll outs (Fluous & All Sec), impacting multi geographically located 22k+ users

Led Oracle Apps Change Management (CAB) governance and managed IT release management as process owner

Led Vendors, SLAs governance and 3rd party apps support strategies & contracts; supported pre sales for Apps RFPs

Directly managed Oracle DBAs & Teams for multi instances (Development, Production, Test & DR) s/w environment Polaris Software Lab Ltd. Mar’ 2004 - Oct’2006

Consultant

Reported to Client PM (GECIS); Joined Polaris s/w Lab for Oracle EBS Tech support project at client side GE Role Impact: Led Oracle Apps support (20k+ users) as on site team leader at client GE Energy (global multi geographic, 24x7 IT support); managed oracle EBS Sys Admin, multi instances oracle apps environment (E Biz Suite) Birla Home Finance Ltd (BHFL) Dec’ 2002 - Mar’ 2004 Officer-Systems

Reported to Manager IT; 2 DRs and 6 member team; joined to lead Home Loan product app (ILMS & EHLD) development efforts as team lead

Role Impact: IT vendor management (MTC) and IT reporting JK Tyres Dec’ 2002 - Mar’ 2004

Consultant

Reported to Manager IT; Role Impact: joined to design & develop oracle Reports, SQL queries, PL/SQL programs PAN American business solutions (Consulting) Oct’ 2000 - Jun’ 2002 Software Engineer

Reported to PM IT; Role Impact: joined to develop JAVA utilities supporting content management system integrated with technologies like PL/SQL, C++, JAVA and Visual Basic ICIS Co (I) Pvt. Ltd (IT Consulting) Jun’ 1999 - Aug’ 2000 Software Engineer

Reported to PM development; Role Impact: joined to collect & develop business need analysis reports supporting pre sales team for custom apps dev bids; Designed D2k reports, PL/SQL procedure / function / trigger & SQL queries QUALIFICATION

Education (Executive) **General Management Program (GMP) Management Development Institute

(MDI), Gurgaon

2009

Education (Bachelor Degree) Bachelor of Engineering (B.E.), Computer Technology

Nagpur University 1999

Professional 1 (Certification) IT Infrastructure Library (ITIL®) V3 F AXELOS, UK 2009 Professional 2 (Certification) Project Management Professional (PMP) Project Management Institute (PMI), US 2017 Professional 3 (Certification) BCM + Virtual Teams +Crisis Management Project Management Institute (PMI), US 2020 Professional 4 (Certification) Forging Ahead with Perseverance & Resilience Project Management Institute (PMI), US 2020 Professional 5 (Certification) Agile in the Program Management Office Project Management Institute (PMI), US 2020 PERSONAL Passport – Yes, Valid up to 2025, Visa – N/A, Married, with kids, Indian with no disability, Indian Native

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