Sales Representative
Resume:
Tamara NWOKOLO
*a, Ibironke Crescent off Okunola Aina Street Mende Maryland, Lagos +234********** addp7b@r.postjobfree.com
PROFESSIONAL PROFILE
A customer success professional with 3 years’ experience in practical sales and customer relationship management roles; team management, client growth and retention, customer loyalty and lifetime value, product development, client interaction and feedback systems and more. Charismatic individual with a knack for analysing and visualizing data, also exceptional at relating with customers and providing relevant support. Highly disciplined, creative and analytical with profound communication and people skills. Pays remarkable attention to detail.
WORK EXPERIENCE
SOLAR ENERGY 4 ALL, LAGOS
Senior Sales Executive Jan 2020 – Date
Delivers sales pitches to prospective buyers with a current lead conversion rate of 85%
Engages customers to drive client adoption and demonstrate on-going product value for all our alternative energy solutions
Carefully analyze customers’ energy needs to proffer optimum solution which drove growth and retention of valuable customers by over 50% in a 3-month period
Regularly engage customers’ feedbacks to help determine relevant product updates/upgrades needed which improved our product market fit by 35% within 3 months
Occasionally handle and resolve customer queries with an in-depth knowledge of all possible issues and how to resolve them, thereby boosting brand trust with over 90% of my customers.
OPERA ADS TECH, LAGOS
Executive Field Sales Agent Sept. 2019 – Dec. 2019
Engage clients’ feedback for regular service review
Served as account manager for 24 clients with 100% client satisfaction within my portfolio
Kept all transactional and operational records within the department and in relation to clients as well
Built relationships with existing and new clients, which increased our product and service acceptance, thereby increasing our repeat client rate from 55% to 85% in 4 months
Worked in a team to develop and implement sales growth strategies to increase quarterly sales revenue by 25%
AGRO PREMIUM COMMODITIES LIMITED, MARYLAND, LAGOS
Office Manager/Personal Assistant to CEO Mar. 2018 – Aug. 2019
Performed all clerical duties with utmost attention to detail
Engaged clients on behalf of the CEO whenever principal is unavailable
Performed all data entry and management tasks, relieving the CEO’s of such stress
Managed all communication in and out of the CEO’s office and made appropriate appointment schedule where needed.
VILLE ESTA BIEN NIGERIA LIMITED, EDO STATE
Sales Representative/Account Manager Apr. 2017 – Feb. 2018
Worked together in a team to deliver and surpass quarterly revenue forecast on a regular basis
Was responsible for keeping company account records, income and expenditure accounts inclusive
Communicated regularly with target audience and managed client relationships by providing adequate support, information and guidance
Was primarily responsible for client satisfaction which grew from about 60% and peaked at 95% within 6 months
Developed operational pathways and solutions that ensured smooth sales processes thereby relieving stress on the part of the clients
EDUCATION
IMO STATE UNIVERSITY, OWERRI, IMO STATE
B.Sc. Microbiology/Industrial Microbiology Dec. 2015
BAPTIST GIRLS’ MODEL HIGH SCHOOL, AGBOR, EDO STATE
West African Senior Secondary Certificate Aug. 2008
TRAINING AND CERTIFICATION
INTERNATIONAL PROJECT MANAGEMENT PROFESSIONAL (IPMP)
Project Management Professional – Certificate 2019
Human Resource Management Professional – Certificate 2019
Procurement Management – Certificate 2019
SKILLS AND COMPETENCES
COMMUNICATION: Creatively and effectively use written forms and media software such as Power Point for public presentations and at the same time, possess excellent interpersonal communication skills
TEAMWORK:
Vice President (Environmental CDS - NYSC) 2016 – 2017
Represented corps members and liaised with LI on general welfare
Worked in a team to organize monthly sensitization on good environmental hygiene in markets and other rural areas as well as sex education guidance and counselling for secondary school students
PRO & Secretary (National Association of Delta State Students) 2011 – 2014
Responsible for the welfare of Delta state students in Imo State University
Managed the registration process and organized Delta state government bursary
Served on election organizing committee and organized other association events
Co-founder/Team Lead (Alexander Fleming’s Practical Lab) 2011 – 2014
Organized practical classes to enhance students’ knowledge of practical microbiology
Setup tutorials to help fresh microbiology students learn and understand the course
Handled the day-to-day management of the microbiology lab, inventory and lab research
HIGHLY DYNAMIC: Served in about 7 organisational teams in different capacities, delivering optimum service at all times. Always willing to learn new things and very easy to adapt to diverse situations.
SELF MOTIVATED: Repeatedly demonstrated the ability to push myself to achieving set goals during previous engagements (See “Work Experience” section above).
REFEREES
Mr. Gabriel Oyemike, Mrs Ataine Theresa,
MD/CEO, Senior Lecturer,
Agro Premium Commodities Limited, Department of Chemistry,
Maryland, Lagos College of Physical Education,
+234********** Mosogar, Delta State.
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