LEENA SHAI. B

Email ID - addp77@r.postjobfree.com

Contact No. 994-***-**** & 866-***-****

Summary

Committed Sales and Service Analyst with 7+ years of experience serving as primary analytic support and developing processes to track and monitor sales. Skilled at creating efficient reporting tools to support effective business decision making at all levels of the sales force. Proven ability to deliver recommendations in a way that drives fosters company-wide adoption and continuous improvement.

Highlights

• Solution implementation

• Customer interaction metrics

• eCommerce

• Executive presentation skills

• Satisfaction surveys

• Data Management

• Support communication

• Documentation

Educational Qualification

• MBA International Business

• B.Sc Computer Science

• Diploma in Office Automation.

Professional Experience

Ø Sales and Engineering analyst at Cameron, a Schlumberger company. Since July’18 to till date.

v Responsible for working with customers and prototypes, set-up panoramas, quotes and marketing materials.

v Responsible to work with account representatives, customers and manufacturers to ensure smooth flow of products and services. v Performing product evaluations and recommending ways to improve its features.

v Analyzing sales data of past years to estimate future sales. v Collecting each month's performance data for evaluation and ad hoc projects.

v Track key metrics such as sales pipeline and monthly results to help business leads interpret how sales team is tracking against goals. v Formulate quarterly global sales action planning and reporting; coordinate sales action planning for new product launches and report on results v Partner with Marketing and Product teams to build update and maintain effective sales collateral develop case studies formalize proposals and other sales materials

v Working closely with internal teams to strategically drive company-wide goals and improve operational sales process

v Generated ad hoc reporting for Sales Marketing Finance Business Development and Product Strategy

v Performed complex analysis such as trend analysis what- if analysis and forecasting

v Providing recommendations and suggestions and provide thorough succinct data to support suggestions

Ø Sales and Service Specialist at M/s. ELGI Equipment Ltd., Since Oct’16 to Jun’18

v Identify, develop, manage and execute analyses to support problem statements and current state measurement.

v Provide product information, may include providing limited technical assistance.

v Assist Sales Manager/Segment Management with administrative support. v Setup and maintain the contact management and lead generation systems and provide reporting to the sales force and management on key metrics and activities.

v Assist in pro-work of global deals, provide sales trending analysis and data interpretation.

v Contacted proactively customers to determine service satisfaction. v Assisted in customer support training and followed up as needed v Entered new customer data and other sales data into competitive database.

v Developed several innovative ways to extract and analyze sales data. v Provided routine and ad hoc report to various internal sales, marketing and finance.

v Responsible for looking after sales reports and pointing factors that can be improved to boost sales.

Ø Sales & Logistics co-ordinator at M/s. Needle Industries India Pvt. Limited., Since Jul’12 to Jul’16

v Price fixing of new products and uploading in portal for order booking. v Preparing MIS reports of daily inflow & Sales through ERP platform v (ERP - LN & BAAN IV).

v Preparing Weekly and Monthly presentations on sales to the Management reviews.

v Preparing contract documents, SOP, Process flow chart and uploading in DMS for easy access.

v Analyzing and preparing company’s quarterly and half yearly performance reports.

v Analyzing and maintaining Sales, Quality and Client Service reports. v Monitoring implementation of MIS process and evaluating their effectiveness.

v To plan and supervise export shipments & freight negotiations. v Handling of documentation through DMS for import and export. v Shipment tracking and updating the customer on timely basis. v Responsible for controlling all documentation and maintain incoming documents through DMS in portal.

v Data Entry of In carry/dispatch/Updating Contracts/Bill details. v Preparing all kind of MIS reports to the management on the activities of completed & pending shipments with reasons.

v Preparing BL, ARE and other shipping documents.

v Materials & Documents dispatches and follow up.

Awards

Ø I have been recognized by Cameron, a Schlumberger company as Extra Miler Performer within 6 months of joining.

Skills

Ø Basic ability to draw concise, well supported recommendations based on details analysis of the given issue.

Ø Good at time management, professional behavior and quick to respond. Ø Strong listening skills, ability to interact with senior executives. Ø Strong analytical skills with the ability to draw connections and make hypotheses based on available data.

Ø Good communication skills with ability to interact with business and technical teams, including the ability to express concepts and ideas with clarity. Ø Ability to learn quickly and retain knowledge.

Ø Strong prioritization skills and the ability to be detail oriented and accomplish assignments simultaneously under tight timelines.

Ø Proactive, detail-oriented and self-motivated.

Ø Able to work independently and under pressure.

Personal Details

Date of Birth : 02.05.1991

Sex : Female

Nationality : Indian

Languages Known : Tamil, English & Kannada

(LEENA SHAI. B)

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