Customer service, elearning, negotiation, trainer management
Resume:
Arita Nayak
addp74@r.postjobfree.com
https://www.linkedin.com/in/arita-anumita-13465b6/
In quest of career enriching opportunities in the field of:
Learning and Development, Delivery, Solutions & Learning Engagement
Areas of Strength include Client Relations, Vendor Management, Negotiation and Budgeting
An energetic, ambitious and enthusiastic professional with around 8+ years of experience in managing presales solutions, budgeting, training planning delivery, feedback management and floor operations.
An experienced team leader with critical thinking, decision making, problem solving and conflict resolution skills.
Leading, training and monitoring the performance for trainers, gathering feedback from the learners and ensure the best training delivery.
Excellent communicator with strong negotiation skills and can work under pressure.
Possessing leadership qualities, strategic and analytical abilities along with administration skills
CORE COMPETENCIES
Training Solutions
Budget Allocation
Client Management
Setting Up Training Function
Client Servicing
Project Management
Talent Acquisition
Vendor Management
Time Management
EMPLOYMENT HISTORY
Edureka
Instructor Management and Operations Manager – Enterprise Business From: Nov 2019 till date
About Edureka
Edureka is an online training provider with the most effective learning system in the world. We help professionals learn trending technologies for career growth.
Roles and Responsibilities:
o Interacting with Business Heads and other Key Stakeholders – Understand the business requirements and enabling the smooth timely solutions closure of various trainings within the expected budgeting while maintaining the Gross Margins
o Strategic Planning – Setup the calls with the clients (Project managers, L&D team of fortune 500 companies) to know the training delivery requirement and align the right subject matter expert to deliver the training
o Training Delivery and Operations – Confirmed trainings, supporting training documentations, prerequisites, lab setup, ensure content evaluation and arrangement of backup for the training delivery
o NPS – Work on getting 70+ NPS by taking the feedback from the SPOC and the learners after every session.
o Talent acquisition – Fining the industry expert through Linkedin and other sources.
o Logistics and payment process – Ensure to arrange the trainer logistics, agreements on the payment plans, and timely payments to vendors and trainers
o Expense Management – Provide accurate revenue of each delivery and map the expense against the workshops and ensure smooth transactions with the finance team
Simplilearn Solutions Pvt Ltd
Senior Lead – Learning Consultant From: Sep 2015 – Nov 2019
About Simplilearn
World leading professional certification company and an Onalytica Top 20 influential brand. With a library of 400+ courses, helped more than one million professionals around the world advance their careers, delivering $5 billion in pay raises.
Roles and Responsibilities:
oCustomer Success management – Address the customers queries and provide the right solution through emails/calls on all the technology, course and features related issues
oCertification criteria – Ensure the all the leaners follow the pre- read materials/recordings before the training and guide them on the success metrics and get the certifications with the examination booking
oStrategic planning and executing - Training quarterly plans in accordance with set business goals ensuring the profitability
oExam and invigilation: Coordinate with the EIs of Peoplecert, Exin, APMG and conduct and invigilate exams and handle end to end exam operations.
oTraining Development – Close watch on the training delivery, monitor and get the content development/supportive documents from the internal content team and ensure to get the 80+ NPS
oLMS & Cisco WebEx – Retails trainings delivery is on virtual mode. Ensure the training links and created and updated on the LMS and ensure learners join the session through LMS
Self-Learning videos, e-books, simulation testes, projects, certification unlock guidelines to learners and ensure all the assures training features reaches the learns
oEscalation management – Handle escalation calls and provide TOSF and ensure to avoid refunds. Complete RCA to the leaderships team
oReports – Share the inflow and out status of the team work, learner’s attendance, NPS scores and DSAT management, training calendar plan reports to the leadership team
oTalent acquisition – Explore trending technologies, find the industrial experts through LinkedIn and job portals
oVendor Management – Identify the vendors to get the timely support on content preparation and provide best SMEs on all the training deliverables
oNPS and DSATS – Close watch on the leaners and SPOC feedback and ensure to reach the 70+ NPS
Zarantech LLC
Sales Tech Lead From: Oct 2012 to Apr 2015
About ZaranTech
ZaranTech is a premier global E-Learning company based out of Midwest Iowa, USA. We cater to individuals and corporates and provide IT training and certification programs in Niche IT Courses. Modes of training include Instructor led Live online training and Self-Paced Video training. Courses are designed with Role Based methodology in mind. Our training programs are suitable for entry level and experienced IT professionals seeking to enhance their skills or Learn a New Technology and get Certified.
Roles and Responsibilities:
oNew Hire Onboarding: Involved in new hire inductions, product and services training.
oSales management – Leads Interaction and sell SAP related training programs for US based corporates (Retail), Close with the good number of enrolments and run training.
oMarketing Campaign – Announce batches on social media, invite corporate professionals for the demo session to achieve the targets. Announce batches on the websites and roll out offers
oTraining Operations – Talent acquisition and get the right industrial expert to deliver SAP trainings through demos and marketing campaigns. Training planning, training related documents for the batch, Calendar invitation to join Live virtual classes (WebEx), Training update and the content management on the google blogs.
oCustomer Success management – Address the customers queries and provide the right solution through emails/calls on all the technology, course and features related issues.
oNew trainings – Introduced new trainings based on the leads interest and introduce new training to the organization and with the capability presentation
oReports and Documentation – Share the daily business status with the call out bound call updates.
Zieta Technologies From: Aug 2011 to Mar 2012
Jr. Functional Consultant (SAP SD)
About Zieta Technologies
Write something about the company
Client: Skandia Window Fashion - Skandia Window Fashion offers wide selection of window treatments
Role: Jr.SAP Consultant (Implementation)
Responsibilities:
oConfigure Material master data and Customer master data.
oField mapping for CRM Legacy System with SAP and transported data to production server.
oConfiguration of sales order types, deliveries, invoices.
oPrepared test scripts
Project Name: SAP Roll Out
Client: Rupa - RUPA is No.1 knitwear brand in India, covering the entire range of knitted garments from innerwear to casual wear.
Role: Jr.SAP Consultant (Roll Out)
Responsibilities: Preparing test scripts and Testing
Few more Clients of the same role:
1.Spread Network
Spread Networks was built from the ground up to set a new standard for latency from Chicago to New York.
2.SAP SD consultant in Cooperp Software Solutions
3.Associate Store Manager - May 2010 to Nov 2010
Essar Telecom in The Mobile Store.
4.SAP SD - Trainer - Oct 2009 to March 2010
SAPTREE.
5.Supervisor - June 2008 to May 2009
M/s SPAR MAX Hypermarket India (P) Ltd, Hyderabad (Handled customer and cash department)
EDUCATION
PGPRM: Post Graduate Diploma in Retail Management from IMIS accreted by RAI (Retail Association of India), Orissa (2009).
MA: Post graduation in Sociology, from UTKAL UNIVERSITY, Orissa (2006).
BA: Graduation in Sociology (Honors), Psychology (pass), from Ramadevi Women’s Autonomous College, Orissa (2004).
CHSE: Higher Secondary Examination from Council of Higher Secondary Education, Orissa (2001)
CSE: Secondary Education from CBSE, DAV Public School, Orissa (1999).
CERTIFICATIONS
Agile Scrum Master
Completed the SAP SD course from SAPTREE, Bangalore.
Certificate course in Export Management – organized by FIEO
EDP ‘Entrepreneur Development Program’ – sponsored by UGC, Government of India, Bhubaneswar.
Contact this candidate