strong customer service
Resume:
KEY STRENGHT
WORK EXPERIENCE
With strong communication skills and professional demeanor Responsible, Reliable, and Able to Work under Pressure Computer literate in MS Office (Word, Excel, Power point)
Able to work with minimal supervision
An Enthusiastic Team Leader
Can multi-task
Resourceful and has Strong Work Ethic
Elite Medical Center (May 28, 2016-Present)
Receptionist in Pediatric, Dental, GP, ENT, Ob-Gyne, Dermatology & Laboratory Department
Doha Qatar
Receive and greet patients coming in
Arrange appointment via Solver Hospital Management system
Register new patients in the system
Receive calls and answer queries from patients and visitors, communicates with partner laboratories on sample needs to be collected and the results of the lab tests of patients.
Assists the doctors before bringing the patient in
Responsible for making invoice and cash reports of the department.
Prepare the daily cash report before EOD
Submit the summary sales report monthly.
Maintains patient’s accounts by obtaining, recording and updating personal and financial information.
Maintain business office inventory and equipment by checking stocks to determine inventory level, anticipating needed supplies, placing and expediting order for supplies, verify receipt of supplies, scheduling equipment service and repairs.
Accepting insurance cards that valid in the establishment.
Responsible to inform the patients/customer what are the covered or not covered in the card especially healthcare services.
EDUCATION
Kuwait Food Company (May 2013-May2015
Shift Supervisor
Abu Dhabi,UAE
Communicate marketing initiatives/ new product launches.
Successfully resolve the customer complain and inquires correctly.
Manage in store retailing-POS, suggestive selling targets.
Complete the papers work.
Participate in handling cost control.
Assist restaurant management with training new existing employee towards star, all-star and team Leaders proficiency and ensure the standards are maintain.
Ensure that sufficient labor and supplies are available taking corrective action where necessary.
FAIRMONT HOTEL AND RESORT SINGAPORE (Jul. 2010-Jan.2011)
Receptionist/Deli Cashier
Prego Restaurant
Welcoming & greet the guest.
Check the reservation book for reservations for the next meal period.
See that the reservation signs are place on the tables.
Always answer the phone politely using a friendly tone and being informative.
Notify the supervisor of any parties of more than six.
If a customer has any questions, it is your responsibility to answer them accurately.
Inquire with the kitchen what the daily specials are for the shift.
Manage the OPAC reservation system.
Handling guest complains.
FOOD SERVICE & INSTITUTIONAL MANAGEMENT
Universidad De Sta. Isabel
Naga City, Cam. Sur Philippines
June 2008-March 2012
TRAINING
ACTUAL SHIPBOARD TRAINING
Apprenticeship-by-experience
2GO group.inc
October 23-28, 2012
Certify LAS course in leading shift:
Open, shift change, close
Cash control
Shift labor
Basic HR
Daily inventory
Food safety and cleanliness
Safety and security
Product quality
Emergency situations
Daily inventory
MARJIE L. LOPEZ
FILIPINO
BIN OMRAN, DOHA QATAR
********@*****.***
Marjie L. Lopez
Filipino
Working Visa (Transferrable)
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