Customer Service Sales

Bavanpreet Kaur

** ******* ********,********, *** 0G4, Ontario 437-***-**** addp4l@r.postjobfree.com

Career Objective

To obtain employment with the company that promotes quality products and provides me with opportunities to meet and exceed assigned sales goals. To enhance my customer service relations and skills as a sales associate with potential for career growth

Highlights of Skills and Qualifications

•Fully familiar with all aspects of the customer service position function, including dynamic interpersonal and communication skills, excellent telephone manner, strong team focus, and the ability to embrace change

•Conducted needs analysis in order to qualify clients, probe for information, determine motivators, recognize up-selling opportunities, and provide appropriate value-added service plan

•Setting up events to attract potential customers and collect leads

•Created competitive sales process to understand customer needs and provide efficient after sale satisfaction

• Attended corporate and social functions as a guest speaker to motivate people and for personality development

•Adapt messages appropriately to the intended audience, listening skills for effective and problem solving selling strategy

•Proficient in MS Word, Excel, PowerPoint, Outlook, and Internet Application

•Excellent user of English, Punjabi, Hindi languages

Education

INTERNATIONAL BUSINESS MANAGEMENT 2019-PRESENT

NORTHERN COLLEGE, TORONTO

BACHELOR OF SCIENCE, GOVERNMENT COLLEGE OF EDUCATION, INDIA

Coffee Culture (September 19 to March 20)

Barista/ Crew member

•Coffee Culture is a Cafe and Eatery of Canada and prepares finest quality of coffee and foods.

•Achieved good customer service

• Maintained, prepared and submitted special order requests

•Built excellent customer relationship, loyalty by providing friendly and efficient service

•Handled and resolved customer complaints in tactful manner

•Thanking customers and motivated to promote a positive as well as friendly environment

•Provided pricing and delivery information of product

Certifications

• Emergency First Aid with CPR

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