Sales Customer Service

JWAN ALJAFF

**** ********* ****. #***, **** Falls, ID 83301

Phone number: 208-***-****

Email address: **********@*****.***

Career Objective

I am a highly motivated and dedicated performer seeking a position that will allow me to utilize my substantial skills in sales and management.

Education

1-Studied MBA at West Texas A&M University. Texas (2017- 2018)

2- Bachelor’s degree equaled at World Education Services. New York (2017).

3- Bachelor’s degree equaled at Global Credential Evaluators, Inc.

Evaluators, Inc Texas (2017)

4-Bachelor's degree equaled at Academic Credentials Evaluation Institute, Inc. (ACEI) in the United States of America. Beverly Hills, CA (2009)

5- Bachelor of Economics at Baghdad College of Science economical. Baghdad, Iraq (2002-2006)

Professional skills and abilities

·Vast knowledge of Microsoft operating systems.

·Persuasive communicator with strong interpersonal skills.

·Exceptional sales and customer service skills.

·Highly efficient and detail oriented.

·Experience with management field.

·Ability to multi-task in a fast-paced business environment.

·Fluent in reading & writing (English, and Arabic).

Employment

Assistant Manager: Peir 1 Imports 2018-2019

Direct inside Sales and Customer Service team to meet/exceed all goals related to cross/up selling and customer service activities

Monitor calls to ensure that best practices are being followed and quality guidelines are met

Continuously motivate the team to reach expected performance levels

Continuously analyze results of each team member to ensure that goals are met

Implement immediate adjustments when attainment is threatened

Monitor incentive programs for effective results

Establish leadership presence by being involved in day to day team activities

Coach schedule the time of others while giving constant, consistent feedbacks so that Representatives have clear understanding and expectations.

Coordinate new hire training requirements when required and ensure that all department-specific training has been scheduled and executed

Reviews all activities to forecast additional customer needs

Sales lead & Customer Service: Macy’s Twin Falls, ID 2010- 2016

·Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.

·Training associate’s specialist, leadership.

·Maintain good housekeeping standards.

·Perform other duties as assigned.

·Regular, dependable attendance and punctuality.

·Responsible for achieving personal sales goals and Star Reward goals.

·Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs.

·Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.

Sales: Desert Industries Store in Twin Falls, ID 2009-2010

·Retail, cashiers and accounting.

·Number 1 by exceeding the monthly sales goals.

·Rotation of merchandise.

·Upgrade customer phone plans to meet specific individual needs.

·Provide excellent customer service and ensure their satisfactions.

Marketing Manager: Albahrani Group 2006- 2008

Managing all marketing for the company and activities within the marketing department.

Developing the marketing strategy for the company in line with company objectives.

Coordinating marketing campaigns with sales activities.

Overseeing the company’s marketing budget.

Creation and publication of all marketing material in line with marketing plans.

Planning and implementing promotional campaigns.

Manage and improve lead generation campaigns, measuring results.

Overall responsibility for brand management and corporate identity

Preparing online and print marketing campaigns.

Monitor and report on effectiveness of marketing communications.

Creating a wide range of different marketing materials.

Working closely with design agencies and assisting with new product launches.

Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.

Analyzing potential strategic partner relationships for company marketing.

Assistant Bank Director: Gulf Bank in Baghdad, Iraq 2002-2005

Promoting and marketing the branch and its products

Meeting with customers and resolving any problems or complaints

Ensuring there’s a high level of customer service

Monitoring sales targets

Reporting to head office

Dealing with customers queries face to face, over the telephone or in writing;

Serving customers at the counter;

Understanding customer needs, recommending suitable products and making sales;

Processing paperwork from sales, change of customer details, closure of accounts and so on;

Learning about new products, services and processes.

Contact this candidate