Lavi Vishwanatha – US citizen **** Trinity Landing Dr. S Fort Worth, TX 76132-3753 402-***-**** addoxb@r.postjobfree.com Page: 1 Ms. Lavi Vishwanatha - US Citizen

BS in Electrical Engineering, MS in Computer Science, ITIL V3, PMP 6832 Trinity Landing Dr. S Fort Worth, TX 76132-3753 402-***-**** addoxb@r.postjobfree.com

• Experienced Sr. program / project / portfolio manager offering over 15+ years of success leading all phases of diverse technology projects; PMP, ITIL v3 credentials; BS & MS degrees in Electrical Engineering and Computer science; and ten plus years of customer facing and vendor relations experience. Very strong with ITSM processes

• Accountable for managing multiple portfolios, programs and projects concurrently

• Proficient in processes and practices. Managed programs and projects that perpetuated change in the environment. And more importantly ensured that project teams understand the intent and purpose of the change polices applied, so as to help facilitate the enforcement / adoption of change processes across the Enterprise.

• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

• Expert in Agile, Waterfall, Iterative, SDLC, ICE and other methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets. Skills Summary

Program/Project Management:

- Agile & Traditional project management

- Data Center infrastructure build

- Data Center Migration

- Cutover & take back control from

vendors & suppliers

- Custom Software Development

- Database Design (RDBMS) & BAU

management

- Systems Engineering

- System Migrations/Integrations

- Enterprise wide implementations

- Expertise using PM scheduling tools

such as MS Project, Primavera, Eclipse,

Liquid Planner, etc.

- Extensive use of SharePoint

-Variety of EVM responsibilities

ITIL based Management:

- Application of structured

methodologies

- Very proficient with ITSM

- Hands-on ‘Remedy-On-Demand’ &

‘Service Now’

- Experienced with ‘Vantive’ & ‘Magic’

- Change management strategy

creation

- Coach global teams and project

teams

- Convene and Chair CAB meetings

- Lead Steering committees

- Manage Stakeholders

IT Project Lifecycle:

- Requirements Analysis

- Creation of user stories

- ROI Analysis

- Risk Analysis

- Costing & Budgeting

- Project Scheduling

- Testing/QA/Rollout/Support

- ITIL based Service

Management

- ITSM

- SDLC

- Active participation in SOX

and GxP audits

Value-Added Leadership:

- Cross-Functional Supervision

- Team Building & Mentoring

- across multiple global teams

- Client Relations & Presentations

- Business & IT Planning

- SLA management

- Improvements based on KPI metrics &

management dashboard

- Leadership and management

reporting

- Ensuring compliance with SOX, GxP,

Regulatory and Enterprise processes

- Vendor/Supplier/Client-Customer

Management

METHODOLOGIES, PROCESSES and QA

• Expert/Proficient in Agile, Waterfall, Iterative, SDLC, ICE and other methodologies (e.g.: Bachman, RUP, etc.)

• Hands on experience in Waterfall model, iterative model, QA, TQM, CQI, CMM, MSF and MOF

• Educated the IT staff on development methodologies and processes.

• Developed, deployed and implemented service management templates and process documents (PD, WI & SOP), and training documents

• Chairperson of Global Change Advisory Board (CAB). Ensured pre-requisite completion of ECAB and TCAB prior to CAB meeting.

• Implemented and monitored FDA, FAA regulatory processes and incorporated SOX, GxP compliance and QM approvals in workflows.

• Formed, convened and managed the executive IT and Data Governance Board Managed multi-million dollars project and team budgets. Recruited, directed and managed highly skilled cross-functional teams including project managers, developers, programmers, analysts, database modelers and administrators, network engineers, change mangers and other technical and non-technical resources across the globe. Managed vendors/suppliers across the globe & enterprise. Coordinated Earned Value Management (EVM) analyzed, developed processes and standards for collecting, tracking, analyzing, and disseminating cost and schedule data, performed scheduled risk analyses, generated comprehensive at-completion cost estimates, and prepared formal reports and briefs for executive management. Lavi Vishwanatha – US citizen 6832 Trinity Landing Dr. S Fort Worth, TX 76132-3753 402-***-**** addoxb@r.postjobfree.com Page: 2 Achievement Highlights

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

• Held highly visible and highly accountable service management positions within the technology organization that required active involvement and oversight into Business/IT projects, specifically as it related to the integration of service management techniques and best practices in projects/activities.

• Mitigated risk (impact) factors through careful risk analysis and review of changes. Anticipated and managed change effectively in rapidly evolving global business/IT environments.

• Defined processes and tools best suited to each project. Moved between Agile, Waterfall and other development approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

• Honored with “outstanding performance” award in recognition of American Airlines M3 implementation results.

• Regularly recognized in company newsletters for teamwork and client satisfaction

• Received Peak Performance award at Cook Children’s Health Care System in recognition of my project management work on RTLS project

Work Experience

Cook Children's Health Care System (Fort Worth, TX) Jan 2016 – Sept 2019 Manager, Health Plan Clinical Applications

• Recommending and assisting in product evaluation and selection of new equipment, software and services. Recommending and assisting in fiscal budget planning and compliance for capital, operations, and staffing.

• Coordinating application support requirements with vendors and managing compliance with contract terms and vendor performance.

• Performing personnel management activities for assigned applications staff, including hiring, performance evaluation, career planning, disciplinary actions, terminations, and promotion recommendations.

• Identifying and coordinating various training activities to ensure that staff is educated and equipped to utilize current and new technologies and processes.

• Guiding analysts in complying with standard implementation and application support practices and in the development of risk, quality, communication plans and project schedules.

• Tracking resource utilization and performance over time, provides reports as required. Functions as a service owner.

• Managing, mentoring, assisting, and advising professional and technical staff in the development and execution of comprehensive project/work plans to deliver projects on time and within budget. Leading by example.

• Established 3 levels of testing (Developer testing, Peer testing and Customer testing) and trained team members to develop appropriate test cases. Established Quality baselines and KPI's to report to business and State

• Responsible for HP contract management and vendor relations. Lead system selection initiatives including development of vendor Requests for Information (RFIs) and Requests for Proposal (RFPs). Complete budget management responsibility for all HP applications

Sr. Project Manager

• Accountable for managing multiple portfolios, programs and projects concurrently, including SW development, Infrastructure and Construction projects using both traditional and agile PM methodologies. For certain projects, used combination Kanban-traditional models

• Managing large multi-faceted project / program such as Alliance UCC/Multispecialty Clinic construction and several Application projects such as Physicians Documentation, M*Modal Fluency Mobile, ImageNow Upgrade and other projects

• Creating PMO processes to be used by project managers and associates, such as: Sizing projects & roadmaps for phase deliverables; Change Management process for controlling scope, time and cost; PMO Playbook; and others

• Responsible for using best practice PMO methodology to create project schedules to fit the stakeholders/customers’ needs and deliver within budget and on-time on desired outcomes

• Ensuring vendor contract and Statement of work are aligned to Cook policies and it encapsulates the expected deliverables, project timetable and budget breakdown by resource and timelines, before contract / Statement of work are fully signed

• Utilized “Burn down” charts and rates formula for both budget management and resource demand management and allocation. Reported to executive management on both budget and resource burn down based on program schedule baselines in graphical and numeric formats

• Conducted some level of EVM analysis as required. Reported significant EVM issues and recommend appropriate actions to resolve the issue

• Tailoring project management methodology to the context and constraints of each project, knowing that no "one size" fits all varieties of projects.

• Creating and procuring approvals and sign-offs from Sponsors and key Stakeholders for project charter and lessons learned documents for each and every project and program

• Carefully managing scope creep, communications, and quality throughout the project lifecycle

• Responsible for creating and managing entire portfolios for Infrastructure departments such as: Systems Engineering, Network Management and Server Management

• Expertise with using a variety of PPM tools such as MS Project, Eclipse and Liquid Planner for both traditional and agile project scheduling and resource demand management.

Lavi Vishwanatha – US citizen 6832 Trinity Landing Dr. S Fort Worth, TX 76132-3753 402-***-**** addoxb@r.postjobfree.com Page: 3 Novartis (Fort Worth, TX) 2013 – Oct 2015

Global Change and configuration Manager (Sr. Global manager position):

• Performed the role of change/process owner & process manager for BMC SAAS Remedy-on-Demand tool and vendor managed Service Now in a fully agile environment.

• Managed a team of 8 change coordinators (4 in US, 3 in Czechs & 1 in India)

• Worked under extreme task loads with complete understanding of change process management for global infrastructure services

• Implemented, Convened and chaired CAB/TCAB weekly meetings as appropriate, with more than 8+ countries across the globe and across divisions participating. ECABs were convened for Emergency changes

• Managed all RfCs across the globe according to the Change Management process. Managed Post Implementation Reviews (PIRs)

• Accountable for the overall continuous improvement, cost reduction and performance of the Change Management process and ITSM processes

• Ensured SOX and GxP compliance. Set up services according to FDA regulations. All global documents stored and managed in SharePoint

• Actively participated in Audits. Provided executive dash board reports and KPI metrics to global stakeholders and leadership with input from vendors and suppliers

• Played a key role in Project Gemini for the cutover of 350+ sites across EMEA, APAC, LATAM and NORAM from vendor managed services to Novartis managed services, in 61 days

Savvis, A CenturyLink Company (Fort Worth, TX) 2010 - 2013 Sr. Program Director:

• Program managed an entire portfolio of cloud computing clients (up to 10 clients) for Managed Hosting and Co-location following ITSM and Agile project manager’s service-oriented methodologies. All key client information and documents managed in SharePoint. Used MS Project & MS power point for project schedules and client presentations respectively

• Accountable for managing multiple portfolios, programs and projects concurrently

• Accountable and Responsible for client service management from requirements gathering for customer on boarding to migrating them to either Managed or Co-location data center hosting

• Also, accountable for transitioning customers from solution implementations to operational customer support for service management (incidents, requests, problems, change, assets and NPS surveys)

• Financial responsibilities included top client’s revenue management and cost control for clients. Had to manage client and vendor budget and expenditure and provided client and leadership weekly reports including KPI metrics improvement suggestions

• In this strong matrix organization, monitored & managed teams in Singapore, Dominican Republic and India for each project

• Effectively managed Changes, Configurations and Releases for large-scale organizational change efforts and distributed technology environments

• Applied a structured methodology and lead various service management activities

• Spearheaded key factors and controls for QA and ensured all development work passed QA testing prior to deploying in production. Due to contractual penalty clause with customers, this step was critical for both revenue and customer satisfaction. American Airlines (AA) (Fort Worth, TX) 2007 to 2010 Manager, Data Center & Infrastructure:

• Managed all aspects of five production data centers and a lab center (~20,000+sq feet of total DC space), including vendor management, change/configuration/release management, process management and operations across the enterprise

• Integrated change management activities into project plan

• Focused both on the technical aspects of Infrastructure change management and process verification as well as the people side as it relates to; changes in business processes, systems and technology, job roles and organizational structure

• Managed a team of project managers, technical engineers and 24X7 first call responders for critical incidents

• Using Agile methodology Program managed a 2,300 sq. ft. data center build-out from Inception to Transition into Steady State. This ~$7.5M data center build out was ready for application induction 3 days ahead of committed date and came in under budget.

• Worked closely with QA teams to ensure implementations were tested properly prior to deployment. Also, worked with various departments to identify and report on KPIs for all critical applications. Production Support Manager:

• Designed, organized, implemented and managed a production support Model from ground up (/blank sheet of paper), for aircraft repair and maintenance solution using Oracle’s e-Business suite for Supply Chain Management – an ERP solution

• Set up tier level service desk for incident, request and problem management. All documentation stored in SharePoint

• Ensured all changes were recorded, risk (impact) assessed, categorized, prioritized, planned, tested, evaluated, released, documented and reviewed in a controlled and standard manner

• Created and managed a 24X7 production support team to handle incidents, problems and emergencies

• Actively worked with Product vendors and business teams in transitioning from legacy system to this new ERP system. The transitioning to steady state completed in only 30 days due to proper pre-planning and mitigation of high and medium risks.

(Legacy system was sunset 30 days into steady state)

• Received “outstanding performance” award

Blue Cross Blue Shield (Omaha, NE) 2003 to 2006 (Relocated to Texas) Sr. Manager, Database Management Services:

• Managed all Relational and Analytical databases regardless of their platforms, namely: Oracle, SQL Server, legacy database systems (IMS), Access, etc., with a team of 8 DBAs, data modelers and data warehouse architect

• Managed database development process, from envisioning and definition of data requirements to implementation, acceptance, and maintenance. (Cradle to Grave)

• Project and resource managed a 4010 implementation of HIPAA, including justification and procurement of physical and human resources. In parallel managed a team of data modelers, database administrators, data analysts with oversight over DSS reporting activities.

• Implemented HIPAA along with X12 repository compliant with regulatory standards, for providers and claims processors to start using on the launch set by Healthcare

Lavi Vishwanatha – US citizen 6832 Trinity Landing Dr. S Fort Worth, TX 76132-3753 402-***-**** addoxb@r.postjobfree.com Page: 4 Physicians Mutual Insurance Company (Omaha, NE) 2002 to 2003 IT Sr. Project Director:

• As an Agile Project Manager - project managed all phases of centralized data warehouse and data mart enterprise project

• Developed, implemented and maintained various Data warehouse project plans using Primavera for multiple data warehouse projects

• Project Managed the Balance Scorecard Project with a very large team of database developers, business / data analysts, data modelers, DBAs, application developers and business users (including power users)

• Convened and Chaired Data Governance Board constituting company leaders from IT and business organizations and c-level officers, as a means of consulting with business users and IT and also seeking Macro-governance on business rules and data dispute areas

• Centralized data warehouse and business data marts were implemented on time and came in at only $20K under budget West Corporation (Omaha, NE) 1999 to 2002

Director, Information Services:

• Directed the production support division for Custom Operator Services within the Inbound Telemarketing department, including client conversions, database loads and management, back-office systems services, 7x24 On-Call support, nightly cycle processing, batch application maintenance, application change/release management and effective development of client products and product capabilities for Inbound call-taking with full financial responsibilities

• Directed and managed cross-functional teams of up to 42 developers, programmers, analysts, database modelers and administrators, network engineers, project and change managers and other technical and non-technical resources

• Achieved seamless conversions, migrations and integrations for data and time sensitive client base Automation Inc., (An Affiliate of AAA Nebraska) (Omaha, NE) 1998 to 1999 Director, Technology Services:

• Planned, staffed, and directed IT organization activities with complete financial responsibilities for entire IT organization.

• Provided strategic direction to consolidate AAA club’s data located on various platforms and various databases, in order to standardize the data and set the stage for data warehousing

• Directed and Managed, cross-functional teams of up to 28 developers, programmers, analysts, trainers and project managers.

• Annual AAA club revenue was back to black after having been in red for 4 prior years. Additional AAA clubs signed for new and improved systems, thus, increasing the revenue

Early Career

First Data Corporation (Omaha, NE), Software Engineer to Manager of Database Services, 1995 to 1998 Held, multiple successful positions from software engineer to technical architect to manager of database services and QA specialist. Hands on experiences with Windows, Linux, or AIX operating systems SITEL Corporation (Omaha, NE), Project Manager/Software Analyst, 1994 –1995 Analyzed and Designed projects from client requirements. Project managed the telemarketing promotions from cradle to grave, including providing information and guidance to trainers. Hands on experiences with Tandem OS, SQL, Windows and Linux Creighton Cardiac Center (Omaha, NE), Systems Analyst and Research Specialist – Scientific programming, 1990 –1994 Architected and designed user interface to display patient’s heart data in both graphical and tabular forms. Developed various algorithms for early detection of heart arrhythmia, then designed, developed and implemented the solutions. Expertise with MS Windows, OS2, Unix and Linux Education & Credentials

University of Nebraska-Lincoln, (Lincoln, NE), Graduate Teaching Assistant, 1987-1989 Responsibilities included teaching, grading and administrative duties as assigned by Graduate advisor Sprague Semiconductor Group, (Worcester, MA), Research Assistant, 1985-1987 Responsibilities included evaluation of current handling capacity of gold bonding wires of different MILs for side brazed IC chips Regional Engineering College, (Karnataka, India), Technical Instructor in Electrical Engineering, 1982-1985 Responsibilities included teaching, lab setup and management and administrative duties MS in Computer Science (GPA: 3.8), University of Nebraska-Lincoln, (Lincoln, NE) BS in Electrical Engineering (First Class-Distinction), Mysore University (Karnataka, India) Project Management Professional (PMP), Certified through Project Management Institute (PMI) IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management

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