Manager Program

MANNY A. FRAGATA, PMP®, CSM, CPL*

***** *.*. ** **. 954-***-****

Pembroke Pines, FL 33029 addotu@r.postjobfree.com

INFORMATION TECHNOLOGY LEADER

Results-driven leader with more than twenty years of increasing Information Technology responsibilities, in the Financial Services, Travel and Fuel industries. Strategic thinker, with demonstrated strengths in; project/program management, product development, critical thinking, and decision-making. Seen as enthusiastic, self-motivated, and able to lead teams towards exceptional results. Proven to be an inspirational driver of change - leveraging a combination of strong technical skills with excellent leadership skills, and emotional intelligence. Considered by others as a consummate team player, skilled in building relationships, while emphasizing customer focus. Fluent in English and Spanish, and conversational Portuguese. TECHNICAL SKILLS: Program & Project Management, Risk Management, Product and Software Development, Requirements Gathering, Compliance, Quality Assurance, Six Sigma, Financial Acumen and Budget Control, Vendor and Relationship Management, Contract Negotiations, Procurement, and Disaster Recovery. TOOLS: MS Projects Server Pro / SharePoint / PWA, CA Clarity / Open Workbench, Mercury Quality Center, CA Rally, Agile Framework, MS Office / Visio, Oracle ERP, Cognos TM1 (IBM Planning Analytics), MicroStrategy Analytics, Tableau Software, TFS – Visual Studio, Innotas, Confluence, Jira, Office 365 PROFESSIONAL EXPERIENCE

CARNIVAL CRUISE LINE, Doral, Florida Apr ’19 – May ‘20 Sr. IT Project Manager, Project Management Organization (PMO) - Corporate / Sales Portfolio Successfully led a dozen Applications and Infrastructure projects totaling a budget of $4M+, delivered key business value through improved customer experience.

• Successfully piloted the mobile-based HOMER Application on 2 ships, leading to a 26 ship fleet rollout. This $500K Application and Infrastructure project, was delivered on-time to manage Hotel technical actions.

• While upgrading the Reservation System, collaborated with vendor to create a cloud instance template.

• Liaison to the CCL OneIT organization on the global finance driven Oracle eBS 12.2 Upgrade initiative on delivered as planned. Deployed 6 new Citrix Servers earlier than plan, allowing them to be included a part of the deployment. Ensured timely completion of dozens of vendor Service Requests, software packages creation, and distribution of same to 1K finance users, while removing blockers throughout the 6 month project.

• Delivered as planned, mobile device capabilities to the InfoShip application across the 26 ship fleet.

• Led MS End-Of-Life multi-million dollar program to upgrade 4,000+ servers running on Window OS 2012. Developed and initiated new processes to control scope and expedite project execution by 30%. AUTONATION, Ft. Lauderdale, Florida Jun ’17 - Apr’19 Sr. IT Project Manager, Project Management Organization (PMO) - Sales Portfolio, (Jan ’19 – Apr ’19) Appointed to manage the most visible project in the organization, the delivery of the eLeads CRM project, playing the role of program manager, leading a Scrum team, as well as remote vendor team.

• Built 30+ member project team, aligned project approach with senior executives, and build program schedule for Pilot and first phases of store rollout, within short window of time, to allow for new CEO’s review.

• Delivered as planned, the first set of Minimum Viable Products for initial release, through Sprint Review. Sr. IT Project Manager, PMO - CFS, Inventory and Pricing Portfolio, (Nov ’17 – Dec ’18) Selected to take on a new role of Portfolio Manager to manage AutoNation’s largest vendor, CDK. Defined and executing on an enterprise-wide Governance Process, tracking 60+ initiatives, with a $40M annual budget. Measures taken have resulted in a 20% improvement on project delivery, 100% adhered to revised enterprise-wide intake process, and a fully vetted, business prioritized backlog.

• Defined enterprise-wide intake process to manage any, and all CDK work, including Projects and Small Enhancement (<120 hrs.).

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• Identified and recommended a CDK team restructure for better schedule and scope control, and improved reporting. On-boarded the new role of a dedicated CDK Program manager.

• Lead monthly Business Review meetings with CIO’s and top leaders, and quarterly on-site meetings at CDK’s headquarter to foster a strong relationship and ensure continuous alignment.

• Volunteered to lead inaugural leadership forum as part of the quarterly PMO meetings. Due to the overwhelming success and acceptance, was asked by my VP, to present across our Technology Organization, consisting of over 300 resources.

Sr. IT Project Manager, PMO - Marketing Portfolio, (Jun ’17 – Oct ’17) Led a team of three Agile Scrum teams, playing the role of a train engineer, to deliver various Product Enhancements and Features as part of the Showroom Sales Tool (SST)’s General Release. This Sales tool, a

$4.4M annual Product, automates store sales processes and evolves the AutoNation Express transactional capabilities.

• Introduced Release burn-up charts and a team execution roadmap to measure release performance and better align Product Vision.

• Led creation of a product-wide Risk Plan, including the identification and mitigation of 18 threatening risks. The mitigation plans were owned and executed upon, by key members of product team, resulting in improved practices, and team performance.

AMERICAN EXPRESS, Miramar, Florida May ’11 – Apr ‘17 Portfolio / Product Manager, Global Network Services (GNS), (Jan ‘12– Apr ‘17) Led the global deployment of a new organization capability, American Express Edgesm. This Expense Management Reporting tool is a key strategic pillar for the continued growth of GNS. Spearheaded the product development and rollout of this world-class corporate solution, in several key markets, using Scrum Framework. Edge is a state of the art Web Application leveraging Microstrategy, Informatica, and Netezza. The rollout included visits to leaders of respective partners in Beijing, Tokyo, Kuala Lumpur, Manila, and Jakarta. Additional rollouts in progress include partners in Australia, Turkey, and South Africa.

• Led the Product Rollouts in 2014-5 of five key partners in the Asian region, including China, Japan, Malaysia, Philippines, and Indonesia.

• Planned and led all market launches, including the training of the GNS Partner operational leaders (train the trainer), and the planning of all Product Marketing activities Led the design of all Edge enhancements including for the Small Business clients with support from key BI experts across American Express.

• Successfully coordinated and executed User Testing concurrently for all Product Rollouts.

• Collaborated to develop communication templates and collateral for the partner launches, including the creation of Edge Operation Guides, Product Sales Toolkit, and Training material to name a few. Portfolio / Program Manager, Global Network Services Technologies, (May ’11 – Dec ’11) Led a two year multimillion dollar “Hubble” Program for GNS Corporate Payment Solutions, The Program’s first product, EDGE, is a reporting solution delivered 2 weeks earlier than planned. This Microstrategy based web application, delivers a best-in-class reporting experience to help strengthen partner bank’s corporate value proposition.

• Streamlined governance process across Global Marketing GNS organization, which led to improved decision-making, and ultimately improved Portfolio performance. This governance resulted in improved alignment and constant communication between Product Marketing and AET organizations, proving invaluable and yielding improved delivery.

• Managed the $1.74M Global Marketing financial portfolio to less than 2% variance of the budget, through weekly and monthly performance monitoring and budget trade-offs.

• Delivered EDGE, an $820K project, 2 weeks ahead of schedule, and within 1% of budget.

• Led several business streams of activities including driving through to approval, the Operational Risk Compliance Policy (AEMP 54) process and, several legal components. MANNY A FRAGATA Page 3

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WORLD FUEL SERVICES. Doral, FL May ’10 - Apr’11

Sr. Program Manager, Applications Development

Spearheaded the successful implementation and rollout of IBM’s financial planning and budgeting software, Cognos / TM1, across all business segments. Business adoption was immediate and used in the 2011 commercial planning process immediately after rollout. Also responsible for the initiation and oversight of concurrent web projects using Oracle WebLogic and ADF.

• Led the change initiative to use MSP Server / PWA across the entire IT organization.

• Initiated a Quality Assurance program to improve the quality of Project Management and subsequent delivery of projects across the Application Development organization. ROYAL CARIBBEAN INTERNATIONAL, Miramar, FL Mar ’09 - Feb ‘10 Program Manager, PMO

Led a multi-year $1M Program supporting a new Pullmantur Mexican office and its inaugural sailing from Mexico. Directed a team of dozens of resource to deploy Infrastructure and Application development in support of Mexican business operations. Concurrently responsible for End-to-End project execution of several Shipboard Revenue Projects, in a J2EE Platform, with a budget total of over $2M.

• Led 17 successful migrations/implementations through the Change Management Process.

• Successfully controlled (completing under budget) Project Finances for all projects, by rigorously monitoring ETCs, Burn Rates and other performance indicators. AMERICAN EXPRESS TECHNOLOGIES (AET), Weston, Florida Mar ’99 - Jan ‘09 Director of Requirements, Solution Delivery Transformation (SDT), (Aug ‘07– Jan ‘09) Headed a team of seven Lead Business System Analysts and Project Managers managing requirements for the $30M+ SDT Program, deploying ERP Tool, CA Clarity and MS SharePoint across 10,000 users. Collaborate with dozens of Business Partners across enterprise, providing solutions that delivered results.

• Led team through definition of over 800 SDT Requirements through the SDLC. Ensured governance and control through a rigorous Scope Control process, resulting in the inclusion of 19 approved change requests.

• Inspired team through definition and rollout of a new SDT Change Management Process ensuring governance and control of organizational capabilities. Governed approximately 150 requirement requests annually, while meeting 98% of Service Level Agreements (SLA) ensuring compliance.

• Spearheaded cross-functional team through the planning and execution of System Integration Test (SIT) and UAT of Clarity Rollout with only 6% of defects identified in UAT. Senior Project Lead, Solution Deliver Transformation, (Feb ’07 - Aug ‘07) Voice of the Customer (VOC) for the Global Risk organization (GRNBS) on the Solution Delivery Transformation

(SDT) initiative, transforming Enterprise PM Tools and processes. Ensured organizational requirements were integrated and solutions were feasible, understood and adoptable.

• Influenced countless requirements to minimize negative AET impact and maximize SDT adoption

• Initiated usage of the Voice of the Project Manager (VOP) initiative to help the SDT, by utilizing engaged volunteer PMs through the Project Management Network (PMN).

• Developed and executed Project Health-Checks throughout GRNBS as a method to review key projects and assess their level of Compliance to Framework and consulted PMs on adherence to same. Program Manager, International Business Enablement (IBE), (Nov ‘05 – Feb ‘07) Promoted to lead a team of Project Managers through the delivery of a $3M a year IBE Latin America and Caribbean (LA/C) Program, in an IBM mainframe environment. End-to-End project execution responsibility, including all PM knowledge areas.

• Initiated the creation of and development of new Program Management Role within organization.

• Delivered the ‘Top 100’ Bin Range Project in Argentina, 1 month earlier than projected and combined it with the Rollout of the Platinum product launch to save $200K. MANNY A FRAGATA Page 4

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Director, International Production Support (IPS), (Mar ‘05 – Nov ‘05) Selected to participate in temporary assignment to lead a team of 15 on/offshore resources to build quality and stability into the International Production Support (IPS) organization delivering best in class business capabilities, Disaster Recovery, Business Continuation Planning, and Compliance.

• Collaborated to complete a single vendor SOW for 2006 and maintained an annual availability goal of 99.50%. Controlled $2.4MM Cost Center budget to agreed targets. Senior Project Manager, International Payments (IP), (Mar ‘99– Mar ‘05) Simultaneously managed projects of varying scope and size within the LA/C AET region. Named an AET 2004 Top Owner. End-to-End project execution responsibility, including all PM knowledge areas.

• Headed the Cards in the Bank project in Brazil, a two-year multi million dollar project, across dozens of organizations, yielding a tax savings of $1M/month and achieving highest quality rating.

• During the Argentina Currency crisis of Dec ‘02, successfully managed and implemented rapidly changing business requirements enabling the continuation of Amex Operations through unprecedented currency devaluation. Received a Global Financial Services Stars Award.

• Spearheaded the most comprehensive project in department history, part of the Charge Platform Strategy initiative. Savings realized range from $300-$500K per product launch. WORLDSPAN, Miramar, FL Dec ’96 - Feb ‘99

Resource / Program Manager, Pricing and Fares

Rehired by Worldspan to lead and support in the creation and inauguration of a south Florida IT office, where eventually 70+ IT resources would be collocated. Interviewed and hired over 40+ resources including developers, Business Analysts and Test Analysts.

• Led the process of on boarding all 40+ newly hired staff on company tools, processes, and Best Practices.

• Successfully led an Applications Development Program within the Pricing and Fares organization, consisting of 12 employees, 10-15 medium size projects with an estimated annual cost of $1.5-2M. Responsible for all resources assigned to the program, all project deliverables, and the adherence to company methodology. EARLY CAREER EXPERIENCE

• System Engineer, EDS, Miramar, FL

• Project Leader/Senior Analyst, Worldspan, Kansas City, MO

• Senior Software Developer/Analyst, Galileo International, Swindon, England

• Software Developer, System One Corporation (EDS), Miami, FL EDUCATION & ADDITIONAL QUALIFICATIONS

• Bachelor of Science, Computer and Information Sciences, University of Florida

• Certified Project Management Professional (PMP), Project Management Institute (Feb ’02 - #180369)

• Level 3 Certified, Project Management Maturity Evaluation (PMME), American Express

• Certified Scrum Master (CSM), Scrum Alliance (May ‘17 - #645062)

• Certified in Foundation Training, Information Technology Infrastructure Library (ITIL)

• Certified Six Sigma Green Belt, American Express Technologies AET

• Certified People Leader 1 (CPL1), PeopleTek Coaching

• Risk Management Certification, George Washington University

• 2007/2008 Vice President, American Express Technologies Project Management Network (PMN)

• 2005/2006 Chapter President, American Express Technologies Project Management Network (PMN)

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