Personal Assistant Administrative

Pamala C. McNeal

**** **** ****** ***, *******, Maryland 20735

(301) 377- 6974

addorb@r.postjobfree.com

C A R E E R O B J E C T I V E:

Seeking to perform and execute the duties of an administrative professional in a challenging environment utilizing over ten years of expertise. In pursuit of a career with a company, firm or organization while utilizing my experience as an Administrator, Office Manager, Administrative Assistant, Personal Assistant, Receptionist and education combined with my impeccable written, verbal communication skills, and exceptional interpersonal skills.

P R O F E S S I O N A L E X P E R I E N C E

Office Administrator, Administrative Assistant, Personal Assistant, Receptionist

Mar 2010 to Present – Self Employed, Clinton, MD

Answered all incoming telephone inquiries, received messages, transmitted, contacted vendors and relayed the information appropriately. Composed, edited, typed correspondence, civilian performance appraisals, military and civilian awards, reports and presentations utilizing Microsoft Office 360. Supported a Branch Chief through a variety of tasks related to organization and communication. Was responsible for confidential and time sensitive material. Ensured the operation of equipment by completing preventive maintenance requirements, contacted the appropriate source for repairs, maintained equipment, evaluated new equipment and techniques. Made travel arrangements, organized events/engagements, ran business and personal errands, managed appointments, calendars, coordinated reservations, and placed orders. Consistently mindful of client confidentiality, and knowledgeable of business practices and social protocol.

Executive Assistant, Office Manager, Senior Receptionist, Personal Assistant

Oct 2019 to Apr 2020 - ChildTime Magic/ChildTime Parties, Worked from Home, Clinton, MD

Directly assisted the CEO and Owner with the daily operations of scheduling magic shows, face painting and balloon artists for children’s entertainment events. Provided administrative support for the CEO and Owner with business travel and other contracted duties. Utilized MS Office 365, Google Calendar, Yahoo Mail, Square, Constant Contact, Slack, Grasshopper, and Zoom. Resolved conflicts or concerns related to scheduling and was responsible for expeditious resolutions. Processed payments for services in advance and utilized a constant contact system to inform customers of the status of services expected, from the beginning of the customer service process, until after the services were rendered. Communicated with clients, Magicians, Balloon Artists, Face Painters and relayed information appropriately. Implemented sales techniques and marketing strategies acquired during continuing education. Took accountability through personal initiatives utilizing frequent literature modalities. Attended and provided assistance with seminars, conventions and weekly meetings while involved with providing administrative tasks which directly affected and impacted the company’s sale prospective. Was responsible for daily and weekly forecasts in anticipation of the success of projected sales goals each month. Developed an initial emergency procedure and method for maintaining the established client foundation for the COVID19 crisis.

Receptionist, Jun 11, 2018 to Jun 29, 2018 Temporary Assignment - NVR Settlement Services, Fairfax, VA - Volt Workforce Solutions, Raleigh, NC 27612

In preparation of settlements for over seventy-five home buyers during a period of three weeks, responsibilities included: offered potential home buyers, Interns, Realtors, Loan Officers or Processors a beverage of their choice along with refreshments. Provided guidance to the location of the nearest lavatory, seated the clients in one of five available settlement rooms, received identification and made several copies for closing. Ensured that all signing parties were comfortable while waiting for the individual that would initiate the settlement process. Children in attendance received coloring books and crayons for entertainment purposes during the process. Seated individuals being interviewed and contacted the interviewer upon arrival. Maintained safety, cleanliness and replenished snacks for five settlement rooms after each settlement was performed, replenished coffee, tea, hot chocolate, all condiments and refilled peppermint dishes daily. Performed weekly inventory of snacks and beverages to prevent shortage, unavailability and inspected expiration dates. Answered all incoming calls and transferred them appropriately. Received all interoffice mail, FEDEX, UPS packages as well as USPS boxes and disseminated them appropriately, three times daily. Maintained continuity among work teams. Contributed to the overall team effort. Supported over thirty employees within Lot Acquisition, NVR Settlement Services and Title administratively.

Visiting Educator (K-12), Aug 2004 to Mar 2010 - Queen Anne’s County Board of Education, Centreville, MD

Six years of Substitute Teaching (K-12) experience with Queen Anne’s County Board of Education. Instructed classes of as many as thirty students; communicated with other teachers, administrators and parents. Built a positive rapport with students and faculty. Consistently recognized for dedication, reliability, organizational skills and effectiveness as the school district’s well sought Substitute Teacher utilizing Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook). Provided classroom instruction for assigned teachers spontaneously; closely adhered to lesson plans; and kept students motivated, engaged and focused. Fulfilled both short and long-term substitute assignments across all subject areas. Passion for quality education, student and school success. Proctored and administered state exams.

Administrative Assistant, Jun 1994 to Aug 2004 - Science Applications International Corporation (SAIC), Bethesda, MD / Falls Church, VA. CLEARANCES: SCI/SSBI

Administrative Assistant working directly for a senior manager of a fortune 500 company. Read and analyzed incoming reports and memorandums to determine their importance and plan their distribution to the staff while utilizing MS Office Suite (Word, Excel, PowerPoint, Outlook). Prepared daily memorandums, reports, invoices and other documents using Microsoft office suite, database spreadsheet, or presentation software. Typed documents such as correspondence, drafts, memorandums, emails and prepared reports weekly. Managed supervisor's activities and scheduled the appointment calendar. Reviewed correspondence, publications, regulations, and directives. Assembled information for follow up with subordinates and submitted required responses.

Composed and reviewed correspondence, awards, civilian appraisals. Finalized documents prepared for signature and conformance with regulations, grammar, format, and special policies of the organization. Assembled outgoing mail, received, and distributed interoffice mail and disseminated incoming mail. Help Desk Administrator for five years, served as a Tier 1 Software Computer Analyst in the East Coast Product Support Center (SAIC). Installed, configured, documented, and maintained customer software according to the Federal Government standards and the Composite Health Care System. Provided telephone assistance to the end user; military, Department of Defense employees and contractors, in support of the Composite Health Care System software malfunctions. Assisted help desk agents with end user questions, ensured high quality feedback until resolution.

Pamala C. McNeal

6707 Sand Cherry Way, Clinton, Maryland 20735

(301) 377- 6974

addorb@r.postjobfree.com

M I L I T A R Y E X P E R I E N C E: TOP SECRET/SECRET CLEARANCES

Administrative Specialist, U. S. Army Active Duty, Various Locations

Certified DD214 Available

Served eight years as an Administrative Specialist on Active Duty for the U.S. Army. Selected to serve while in the Washington Military District for the Office of the Chief of Staff of the Army, Center Judge Advocate General, Office of the Provost Marshal at Walter Reed Medical Center. Performed a variety of clerical and administrative duties which relieved supervisory staff of office routines. Screened visitors and telephone calls and assisted in the solution of procedural and management challenges. Managed supervisor's activities, and scheduled appointment calendar and reviewed correspondence, publications, regulations, and directives. Composed and reviewed correspondence, awards and civilian appraisals. Finalized documents prepared for signature and conformance with regulations, grammar, format, and special policies of the organization and made travel arrangements for organization personnel. Hand receipt holder for assigned property of the office and maintained office files, classified and unclassified in accordance with files regulations.

E D U C A T I O N:

Bachelor of Christian Ministry Degree, Chesapeake Bible College & Seminary, Ridgely, MD

Associate of Science Degree Program in Early Childhood Education, Ashworth University, Norcross, GA

Advanced Individual Training, Administrative Specialist Course, Fort Jackson, SC

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